Troubleshooting
Symptom | Cause/solution | Reference pages | |
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| P. 12 | |
| pp Are the network settings for the Center Module incorrect? | Operating | |
| Set the correct default gateway and DNS server address. If | Instructions | |
| using the DDNS service, confirm that the settings are correct. | <Setup | |
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| Instructions> | |
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| pp Is “default gateway” set for the network? | P. 12 | |
| Set it correctly. | ||
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| pp Is port forwarding set for the router? |
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| If the router being used does not have the UPnP function, port |
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| forwarding must be set to enable access to the Center Module | P. 13 | |
| via the Internet. Refer to the instruction manual for the router for |
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The Center Module cannot be | instructions on how to set up port forwarding. |
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accessed via the Internet. | pp Has the router’s UPnP function been disabled? |
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| Refer to the instruction manual for the router for instructions on | P. 13 | |
| how to enable UPnP. |
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| pp Has packet filtering or another tool been set on the router that |
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| prohibits access via the Internet? | — | |
| Set the router being used to allow access via the Internet. Refer | ||
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| to the instruction manual for the router for setting instructions. |
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| pp Is the IP address for the local network (local address) being |
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| used for access? |
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| Access with the IP address of the Center Module that is used | — | |
| when using the Internet as the global address and the port |
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| number of the Center Module. |
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| pp Has an SD card been inserted? |
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| These files cannot be uploaded unless an SD card has been |
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| inserted. If an SD card has not been inserted, the remaining | P. 26 | |
| capacity reads |
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| card] button in the Setup menu panel is clicked. |
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It is not possible to upload |
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pp Is there insufficient space on the SD card? |
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message voice source files. |
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| Files that are larger than the space remaining on the SD card | P. 26 | |
| cannot be uploaded. |
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| pp Is the SD card locked? | — | |
| Files cannot be uploaded if the SD card is locked. | ||
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| pp Are the IP address and port number of the Network Cameras |
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The images from the | correct? |
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pp Are the authentication settings for the Network Cameras |
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Network Cameras are not |
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correct? | — | ||
being displayed on the | |||
Confirm that the authentication settings for the network cameras |
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Center Module. |
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and the “Network Camera settings” of this unit (“Setting Network |
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| Cameras connected to the unit”on p.15) are the same. |
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