Troubleshooting
Check the following before requesting repair.
Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question related to engineering.
Symptom | Cause/solution | Reference pages | |
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| pp Is a category 5e or higher cable connected to the network |
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| connector? | — | |
| Use a category 5e or higher cable. |
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| pp Is the link lamp lit up? |
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| If it is not lit up, the LAN may not be connected properly or | — | |
| the network that the unit is connected to may not be working | ||
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| properly. Check the cable connections and wiring. |
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| Operating | |
| pp Is the power for the Center Module turned on? | Instructions | |
| Check if the power is turned on for the Center Module. | <Installation | |
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| Guide> | |
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| pp Are you accessing the wrong IP address? |
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| Follow the steps below to check the connection. |
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| In the Windows command prompt, input > ping ***.***.***.*** (*** | Operating | |
| is the IP address of the Center Module). | Instructions | |
| If “Reply” is received from the Center Module, the connection is | <Setup | |
| working properly. | Instructions> | |
| If “Reply” is not received, check the IP address of the Center |
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| Module. |
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Access is not possible from |
| Operating | |
pp Is the IP address the same as that of another device? | Instructions | ||
a Web browser. | |||
If so, use a different IP address. | <Setup | ||
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| Instructions> | |
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| pp Is the network subnet mask set properly? |
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| If the Center Module and the PC are both connected in the |
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| same subnet: |
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| Set the IP address of the Center Module and the PC to the same | Operating | |
| subnet. When accessing the Center Module in the same subnet, | Instructions | |
| it is recommended to set the Center Module address to the | <Setup | |
| “remove from proxy” address. | Instructions> | |
| If the Center Module and the PC are connected to different |
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| subnets: |
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| Check the default gateway value set to the Center Module. |
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| pp Did you try accessing “http://” while using the HTTPS |
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| function? | P. 12 | |
| When using HTTPS, access by writing “https://”. Also, the port | ||
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| number must be entered. |
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| pp Did you change the HTTP port number or HTTPS port |
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| number? |
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| If the HTTP port number or HTTPS port number has been | — | |
| changed, input “http://Center Module IP address:port number” |
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| into the address bar of the Web browser. |
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