Avaya 555-233-781 manual Review the previous section, Basic Troubleshooting Chart

Telephone Management and Troubleshooting

Problem/Symptom	Suggested Resolution (continued)
PHONE APPLICATION:	Review the previous section, Basic Troubleshooting Chart.
SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial button.

Verify that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list.

At least one Speed Dial entry is missing or contains erroneous characters.

CALL LOG APPLICATION:

You cannot dial out after selecting a call log entry.

You cannot add an entry to the Speed Dial list.

Dialing from this application does not go through.

The Call Log is empty.

WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site.

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Someone edited the FTP backup file and failed to insert a blank line at the beginning of the file, and/or failed to save the file in UTF-8 format. Edit the file, insert a blank line at the beginning of the file, and save the file in UTF-8 format. (Contact your System Administrator if you have questions on editing the file yourself.) Then retrieve the file from the telephone, as explained in Retrieving and Restoring Data from a Backup File.

Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

Check the Options screen to ensure that the Call Log is not Disabled. Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc.

Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems.

Dialing from this application	Your administrator must administer settings for the Enhanced
does not go through.	Dialing feature beyond the defaults.
You cannot add an entry to the	You have 108 Speed Dial entries, the maximum allowed. You must
Speed Dial list.	delete at least one entry before adding a new entry.
OPTIONS:
No Options other than “View IP	Your administrator has turned off all user-settable options.
Settings” display.
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80 4620/4620SW/4621SW IP Telephone User Guide