Avaya 555-233-781 manual Basic Troubleshooting Chart, Problem/Symptom Suggested Solution

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate after connecting it the first time.

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately starts downloading its operational software, its IP Address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a power interruption.

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems, or other power interruption causes.

Phone worked earlier but	Contact your System Administrator.
does not currently appear to
work.

Speaker does not operate.

Phone does not ring.

Display shows an error/ informational message.

Characters do not appear on the Display screen.

Ask your System Administrator if your Speaker was disabled.

Use the Up/Down Volume keys to set your ringer volume to a higher level.

From another phone, place a call to your extension to test this suggested solution.

Most messages involve server/phone interaction.

If you are on a call and the display suddenly shows “Discovering...,” the network connection between the telephone and the call server was interrupted, but your call stayed connected. The telephone automatically starts to re-register with the call server, but until re-registration succeeds, you do not have access to switch features and functionality such as Transfer, or to administered Feature buttons.

If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.

See “Phone does not activate after connecting it the first time.”

Check all lines into the phone to ensure that it is properly connected. Check the power source to ensure that your telephone is receiving power.

Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button. Then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone might need to be replaced. If these suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

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78 4620/4620SW/4621SW IP Telephone User Guide