Lexmark MS810DN, 40G0350 Internal print server does not operate correctly, Troubleshooting 321

Troubleshooting		321
Action	Yes	No
Step 4	The problem is solved.	Contact customer
a Check if the internal option is selected.		support.

It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 36.

bResend the print job.

Does the internal option operate correctly?

Internal print server does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if the internal
Reinstall the internal print server.		print server is
a Remove, and then install the internal print server. For more		supported by the
		printer.
information, see “Installing an Internal Solutions Port” on page 17.
		Note: An internal print
b Print a menu settings page, and then check if the internal print server
		server from another
is listed in the Installed Features list.
		printer may not work
Is the internal print server listed in the Installed Features list?		with this printer.
Step 2	The problem is solved.	Contact customer
Check the cable and the internal print server connection.		support.
Use the correct cable, and then check if it is securely connected to the
internal print server.
Does the internal print server operate correctly?

Internal Solutions Port does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the Internal Solutions Port (ISP) is installed.		supported ISP.
a Install the ISP. For more information, see “Installing an Internal		Note: An ISP from
Solutions Port” on page 17.		another printer may
b Print a menu settings page, and then check if the ISP is listed in the		not work on this
		printer.
Installed Features list.
Is the ISP listed in the Installed Features list?