Manuals / Lexmark / Computer Equipment / Printer

Lexmark 40G0210, 40G0350 Maintaining the printer 257, Clearing jams 270, Troubleshooting 292, 346

Models: MS810DN MS811DN 40G0440 MS810DTN 40G0150 40G0350 MS811DTN 40G0210 MS812DE 40G0110 40G0410 MS810 MS810DE

1 372

Download 372 pages 14.17 Kb

Page 5

Contents

5

Maintaining the printer	257
Ordering supplies	257
Storing supplies	260
Replacing supplies	260
Cleaning the printer parts	266
Moving the printer	267
Clearing jams	270
Avoiding jams	270
Understanding jam messages and locations	272
[x]‑page jam, lift front cover to remove cartridge. [200–201]	274
[x]‑page jam, open upper rear door. [202]	276
[x]‑page jam, open upper and lower rear door. [231–234]	277
[x]‑page jam, remove standard bin jam. [203]	280
[x]‑page jam, remove tray 1 to clear duplex. [235–239]	280
[x]‑page jam, open tray [x]. [24x]	281
[x]‑page jam, clear manual feeder. [250]	282
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	283
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	287
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]	288
[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]	290
Troubleshooting	292
Understanding the printer messages	292
Solving printer problems	309
Solving home screen applications problems	344
Embedded Web Server does not open	344
Contacting customer support	345
Notices	346
Product information	346
Edition notice	346
Power consumption	350

Index

364

Image 5

Lexmark 40G0210, 40G0350, 40G0110, MS810 Maintaining the printer 257, Clearing jams 270, Troubleshooting 292, 346, Index 364

Contents

October MS810 Series Contents Using MS812de 137 Saving money and the environment 254 Paper and specialty media guide 187Understanding the printer menus 197 Maintaining the printer 257 Troubleshooting 292Clearing jams 270 346 Safety information Safety informationPage Finding information about the printer Using this guideOverview What are you looking for? Find it here Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Available internal options Installing internal optionsAccessing the controller board Page Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Page Attaching cables Use Organizing the cables Installing the printer software Setting up the printer software Updating available options in the printer driver Click Update Now ‑ Ask PrinterFor Windows users Windows Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Macintosh users Select Ethernet connection, and then click Continue For Macintosh users Preparing to set up the printer on a wireless network Follow the instructions on the printer display Select a wireless connection setup Using the Push Button Configuration method Page For Macintosh users Click Continue Finish Setting up serial printing Verifying printer setup Fully configured model Printer configurationsUsing MS810n, MS810dn, MS811n, MS811dn, MS812dn Learning about the printer Hardware option Alternative hardware option Display View the printer status Using the printer control panel Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty media Measure Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided printing Page Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feeder LTR Exec B5 Page ABC 5BXEC E Creating a custom name for a paper type Linking and unlinking traysLinking and unlinking trays Printing a document PrintingAssigning a custom paper type Printing a document Supported flash drives and file types Adjusting toner darknessPrinting from a flash drive Recommended flash drives File type Printing from a flash drive Storing print jobs in the printer Printing confidential and other held jobs Print job type Description Printing confidential and other held jobs Canceling a print job from the printer control panel Canceling a print jobPrinting information pages Printing a font sample list Canceling a print job from the computer Finding advanced networking and administrator informationManaging your printer Checking the virtual display Notification Description Modifying confidential print settingsClick Settings Print Settings Supply Notifications Printing a menu settings Copying printer settings to other printers Using Eco‑Mode Printing a network setupChecking the status of parts and supplies Saving energy Select a setting Click Settings General Settings Eco‑ModeSettings Settings General Settings Quiet Mode Reducing printer noise Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General Settings Click Settings General Settings Restoring factory default settings Securing the printer Using the security lock featureStatement of Volatility Type of memory Description Erasing volatile memory Back Exit Config MenuErasing non‑volatile memory Disposing of a printer hard disk Click Settings Security Disk Encryption Configuring printer hard disk encryptionFrom the Disk Encryption menu, select Enable Erasing printer hard disk memory Finding printer security information Disk Encryption Enable Using MS810de Using MS810de Hardware option Alternative hardware option Using the printer control panel Touch Understanding the home screen Features Using the touch-screen buttonsFeature Description This may also appear on the home screen Other touch-screen buttons Open the command window Setting up and using the home screen applicationsFinding the IP address of the computer From the Apple menu, navigate to System Preferences Network Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Finding information about the home screen applications Setting up Remote Operator Panel Understanding Eco‑SettingsClick Settings Apps Apps Management Forms and Favorites Click Settings Remote Operator Panel Settings Click Settings Import/Export Exporting and importing a configuration Select the width or height, and then touch Page Page One ‑sided printing Two ‑sided printing Page Page Page Using MS810de 106 Page Using MS810de 108 Page Page Using MS810de 111 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Paper Menu Custom Names Using MS810de 118 Paper Menu Custom Types Printing forms Adjust the setting, and then touch Using MS810de 120Adjust the setting, and then click Submit Using MS810de 121 Using MS810de 122 Panel Reports Print Fonts Touch PCL Fonts or PostScript Fonts Using MS810de 124 Reports Print Directory Using MS810de 125 Using MS810de 126 Using MS810de 127 From the home screen, touch Status/Supplies View Supplies Reports Menu SettingsReports Network Setup Click Settings General Settings Quiet Mode Using MS810de 129 Settings General Settings Timeouts Sleep Mode Using MS810de 130Click Settings General Settings Timeouts Using MS810de 131 Adjusting the brightness of the display Settings General Settings Factory Defaults Restore Now Using MS810de 132Settings General Settings Screen Brightness Using MS810de 133 Touch Wipe All Settings Using MS810de 134Touch Back Exit Config Menu Printer will restart several times during this process Touch Disk Encryption Enable Using MS810de 135 Using MS810de 136 Using MS812de 137 Using MS812de Using MS812de 138 Using the printer control panel Using MS812de 140 Using MS812de 141 Using MS812de 142 Other touch-screen buttons Using MS812de 143 Using MS812de 144 Accessing the Embedded Web Server Using Background and Idle Screen Understanding Eco‑Settings Using MS812de 148 Select the width or height, and then touch Submit Page Page One ‑sided printing Using MS812de 153 Page Page Using MS812de 156 Page Using MS812de 158 Page Page Using MS812de 161 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS812de 168 Printing Adjust the setting, and then touch Submit Using MS812de 170 Using MS812de 171 Using MS812de 172 Click Properties, Preferences, Options, or Setup Using MS812de 174 Using MS812de 175 Click Settings Print Settings Supply Notifications Using MS812de 177 Using MS812de 178 Reducing printer noise Using MS812de 180 Settings General Settings Using MS812de 181 Securing the memory before moving the printer Using MS812de 182 Using MS812de 183 Printer restarts several times during this process Using MS812de 184 Finding printer security information Page Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guide 187 Tips on using transparencies Tips on using labelsPaper characteristics Paper guidelines Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Paper types and weights supported by the printer Supported paper sizes, types, and weightsPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper sizes supported by the printer Paper and specialty media guide 193 Paper and specialty media guide 194 Paper sizes, types, and weights supported by the finishers Paper and specialty media guide 195 Colored Paper Paper and specialty media guide 196 Menus list Security Settings HelpUnderstanding the printer menus 197 Paper Menu Reports Network/Ports Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 198 MP Feeder Size Understanding the printer menus 199Tray x Type MP Feeder Type Understanding the printer menus 200Manual Paper Size Manual Paper Type Understanding the printer menus 201 Configure MP menuSubstitute Size menu Understanding the printer menus 202 Paper Texture menu Understanding the printer menus 203 Paper Weight menu Understanding the printer menus 204 Understanding the printer menus 205 Paper Loading menu Understanding the printer menus 206 Custom Types menuCustom Names menu Understanding the printer menus 207 Universal Setup menuCustom Bin Names menu Configure Bins Bin Setup menuUnderstanding the printer menus 208 Output Bin Understanding the printer menus 209 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 210 Understanding the printer menus 211 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 212 UseTo Understanding the printer menus 213 TCP/IP menu To access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless IPv6 menu Understanding the printer menus 215 AppleTalk menu Set Zone Standard USB menuUnderstanding the printer menus 216 Understanding the printer menus 217 Parallel x menu Parallel Buffer Understanding the printer menus 218 Understanding the printer menus 219 Serial x menu Serial Buffer Understanding the printer menus 220 Robust XON Understanding the printer menus 221Baud Data Bits Understanding the printer menus 222 Smtp Setup menu Understanding the printer menus 223 Edit Security Setups menuSecurity menu Understanding the printer menus 224 Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 225 Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 226 Security Audit Log menuSet Date and Time menu Understanding the printer menus 227 Enable NTPManually Set Date and Time Time Zone General Settings Settings menuGeneral Settings menu Understanding the printer menus 228 Run Initial setup Quiet ModeUnderstanding the printer menus 229 Eco-Mode Paper Sizes Understanding the printer menus 230Keyboard Displayed Information Understanding the printer menus 231 Home screen customization Understanding the printer menus 232 Understanding the printer menus 233 Timeouts AlarmsUnderstanding the printer menus 234 Contact Name Understanding the printer menus 235 Understanding the printer menus 236 Error RecoveryPrint Recovery Understanding the printer menus 237 Understanding the printer menus 238 Print Settings menuFlash Drive Menu Understanding the printer menus 239 Understanding the printer menus 240 Print SettingsSetup menu Print Area Understanding the printer menus 241Download Target Resource Save Understanding the printer menus 242 Finishing menu Separator Source Understanding the printer menus 243Staple Job Run Stapler Test Understanding the printer menus 244 Quality menu Understanding the printer menus 245 Job Accounting menu Understanding the printer menus 246 Utilities menu Understanding the printer menus 247 XPS menu Understanding the printer menus 248 PostScript menuPCL Emul menu Understanding the printer menus 249 Symbol SetPCL Emulation Settings Tray Renumber Understanding the printer menus 250 Understanding the printer menus 251 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 252 Menu item Description Understanding the printer menus 253 Conserving supplies Using recycled paperSaving paper and toner Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingPage Ordering supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridges Maintaining the printer 258 Ordering an imaging unitRegular cartridge Part name Ordering staple cartridges Ordering a maintenance kitOrdering a roller kit Maintaining the printer 259 Replacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 260Page Replacing the imaging unit Page Page Replacing a staple cartridge Cleaning the printer Cleaning the printer parts Before moving the printer Moving the printerEmptying the hole punch box Page Shipping the printer Moving the printer to another location Load paper properly Avoiding jamsClearing jams 270 Make sure paper lies flat in the tray Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Jam location Printer message What to do Clearing jams 273 Clearing jams 274 ‑page jam, lift front cover to remove cartridgePage ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page Page ‑page jam, remove tray 1 to clear duplex ‑page jam, remove standard bin jam ‑page jam, open tray x ‑page jam, clear manual feeder Page Page Page Page Clearing jams 287 Page Page Clearing jams 290 Page Understanding the printer messages Change paper source to custom type name load orientation Troubleshooting 293Change paper source to paper size load orientation Check tray x connection Close door or insert cartridge Configuration change, some held jobs were not restoredClose front door Complex page, some data may not have printed Error reading USB hub. Remove hub Error reading USB drive. Remove USBDisk must be formatted for use in this device Disk near full. Securely clearing disk space Incompatible tray x Incompatible output bin xIncorrect paper size, open paper source Insert hole punch box Install Tray Install binInsert Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Load staples Load paper source with custom type name paper orientation Troubleshooting 299Load paper source with paper size paper orientation Load manual feeder with custom string paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyTroubleshooting 300 Load manual feeder with custom type name paper orientation Network x software error Maintenance kit very low, x estimated pages remain 80.xyTroubleshooting 301 Memory full Parallel port x disabled Ppds font errorNot enough free space in flash memory for resources Paper changes needed Reattach bins x y Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive fuser 31.xyRemove defective disk Remove packaging material, area name Replace cartridge, 0 estimated pages remain 88.xy Remove paper from standard output binReplace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 306 Restore held jobs?Replace unsupported cartridge 32.xy Replace unsupported fuser 32.xy Some held jobs were not restored Serial port x disabledStandard network software error Standard USB port disabled Too many flash options installed Too many disks installedToo many trays attached Tray x paper size unsupported USB port x disabled Solving printer problemsTroubleshooting 309 Unsupported disk Printer does not respond Troubleshooting 310Printer is not responding Action Yes Printer display is blank Troubleshooting 311 Envelope seals when printing Printing problemsTroubleshooting 312 Action Yes Step Problem is solved Go to step Troubleshooting 313 Error message about reading the flash drive appears Step Problem is solved. Go to step Troubleshooting 314Incorrect characters print Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 315Large jobs do not collate Settings General Settings Print Recovery Page Protect Off Troubleshooting 316Print job takes longer than expected Print jobs do not print Printing slows down Troubleshooting 317 Tray linking does not work Troubleshooting 318 Sheet tray problems Hardware and internal option problemsTroubleshooting 319 Unexpected page breaks occur Cannot detect internal option Troubleshooting 320 Internal print server does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 321 Troubleshooting 322 Tray problems Troubleshooting 323 Paper feed problemsSettings General Settings Print Recovery Jam Recovery USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Troubleshooting 324Paper frequently jams Paper jam message remains after jam is cleared Troubleshooting 325 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 326 Gray background on prints Troubleshooting 327 Horizontal voids appear on prints Troubleshooting 328 Incorrect margins on prints Troubleshooting 329 Print irregularities Troubleshooting 330Paper curl Troubleshooting 331 Print is too dark Troubleshooting 332 Print is too light Troubleshooting 333 Printer is printing blank pages Troubleshooting 334 Printer is printing solid black pages Troubleshooting 335 Repeating defects appear on prints Troubleshooting 336 Skewed print Troubleshooting 337Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 338 Streaked vertical lines appear on prints Troubleshooting 339 Toner fog or background shading appears on prints Troubleshooting 340 Toner rubs off Troubleshooting 341Toner specks appear on prints Settings General Settings Quiet Mode On Troubleshooting 342Transparency print quality is poor Uneven print density Vertical voids appear on prints Troubleshooting 343 An application error has occurred Solving home screen applications problemsTroubleshooting 344 Embedded Web Server does not open Contacting customer support Troubleshooting 345Tech Library Mail Edition notice Product information346 October 347 Trademarks Noise emission levels Licensing noticesEU waste electronics information Product disposal Laser notice Temperature informationLaser advisory label 349 350 Power consumptionMode Description Power consumption Watts 351 Sleep Mode 352 Limited warranty 353 Extent of limited warranty Patent acknowledgment Modular component noticeMultiple model information 354 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity 355 Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 356 357 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 358 359 Hibernate ModeModel‑specific information 360 Radio interference notice 361 362 363 2100‑sheet tray loading 57, 106 550‑sheet tray installing SymbolsNumerics Index 364Page Page Page Page Page Page