Manuals / Lexmark / Computer Equipment / Printer

Lexmark 40G0110, 40G0350, 40G0150, 40G0440, 40G0410, 40G0210, MS810DE, MS811DTN manual Clearing jams 287

Models: MS810DN MS811DN 40G0440 MS810DTN 40G0150 40G0350 MS811DTN 40G0210 MS812DE 40G0110 40G0410 MS810 MS810DE

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Page 287

Clearing jams

287

[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451]

1Open the rear staple finisher door.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Close the staple finisher door.

Image 287

Lexmark 40G0110, 40G0350, 40G0150, 40G0440, 40G0410, 40G0210, MS810DE, MS811DTN, MS811DN, MS810DN, MS812DE manual Clearing jams 287

Contents

October MS810 Series Contents Using MS812de 137 Saving money and the environment 254 Paper and specialty media guide 187Understanding the printer menus 197 346 Troubleshooting 292Maintaining the printer 257 Clearing jams 270 Safety information Safety informationPage What are you looking for? Find it here Using this guideFinding information about the printer Overview Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Available internal options Installing internal optionsAccessing the controller board Page Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Page Attaching cables Use Organizing the cables Installing the printer software Setting up the printer software Windows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver For Windows users For Macintosh users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users Preparing to set up the printer on a wireless network Follow the instructions on the printer display Select a wireless connection setup Using the Push Button Configuration method Page For Macintosh users Click Continue Finish Setting up serial printing Verifying printer setup Learning about the printer Printer configurationsFully configured model Using MS810n, MS810dn, MS811n, MS811dn, MS812dn Hardware option Alternative hardware option Display View the printer status Using the printer control panel Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/Type Measure Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided printing Page Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feeder LTR Exec B5 Page ABC 5BXEC E Creating a custom name for a paper type Linking and unlinking traysLinking and unlinking trays Printing a document PrintingPrinting a document Assigning a custom paper type Supported flash drives and file types Adjusting toner darknessPrinting from a flash drive Recommended flash drives File type Printing from a flash drive Storing print jobs in the printer Printing confidential and other held jobs Print job type Description Printing confidential and other held jobs Printing a font sample list Canceling a print jobCanceling a print job from the printer control panel Printing information pages Checking the virtual display Finding advanced networking and administrator informationCanceling a print job from the computer Managing your printer Notification Description Modifying confidential print settingsClick Settings Print Settings Supply Notifications Printing a menu settings Copying printer settings to other printers Saving energy Printing a network setupUsing Eco‑Mode Checking the status of parts and supplies Reducing printer noise Click Settings General Settings Eco‑ModeSelect a setting Settings Settings General Settings Quiet Mode Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Click Settings General Settings Restoring factory default settings Type of memory Description Using the security lock featureSecuring the printer Statement of Volatility Disposing of a printer hard disk Back Exit Config MenuErasing volatile memory Erasing non‑volatile memory Erasing printer hard disk memory Configuring printer hard disk encryptionClick Settings Security Disk Encryption From the Disk Encryption menu, select Enable Finding printer security information Disk Encryption Enable Using MS810de Using MS810de Hardware option Alternative hardware option Using the printer control panel Touch Understanding the home screen This may also appear on the home screen Using the touch-screen buttonsFeatures Feature Description Other touch-screen buttons From the Apple menu, navigate to System Preferences Network Setting up and using the home screen applicationsOpen the command window Finding the IP address of the computer Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Activating the home screen applications Click Settings Remote Operator Panel Settings Understanding Eco‑SettingsSetting up Remote Operator Panel Click Settings Apps Apps Management Forms and Favorites Click Settings Import/Export Exporting and importing a configuration Select the width or height, and then touch Page Page One ‑sided printing Two ‑sided printing Page Page Page Using MS810de 106 Page Using MS810de 108 Page Page Using MS810de 111 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Paper Menu Custom Names Using MS810de 118 Paper Menu Custom Types Printing forms Adjust the setting, and then touch Using MS810de 120Adjust the setting, and then click Submit Using MS810de 121 Using MS810de 122 Panel Reports Print Fonts Touch PCL Fonts or PostScript Fonts Using MS810de 124 Reports Print Directory Using MS810de 125 Using MS810de 126 Using MS810de 127 From the home screen, touch Status/Supplies View Supplies Reports Menu SettingsReports Network Setup Click Settings General Settings Quiet Mode Using MS810de 129 Settings General Settings Timeouts Sleep Mode Using MS810de 130Click Settings General Settings Timeouts Using MS810de 131 Adjusting the brightness of the display Settings General Settings Factory Defaults Restore Now Using MS810de 132Settings General Settings Screen Brightness Using MS810de 133 Printer will restart several times during this process Using MS810de 134Touch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Using MS810de 135 Using MS810de 136 Using MS812de 137 Using MS812de Using MS812de 138 Using the printer control panel Using MS812de 140 Using MS812de 141 Using MS812de 142 Other touch-screen buttons Using MS812de 143 Using MS812de 144 Accessing the Embedded Web Server Using Background and Idle Screen Understanding Eco‑Settings Using MS812de 148 Select the width or height, and then touch Submit Page Page One ‑sided printing Using MS812de 153 Page Page Using MS812de 156 Page Using MS812de 158 Page Page Using MS812de 161 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS812de 168 Printing Adjust the setting, and then touch Submit Using MS812de 170 Using MS812de 171 Using MS812de 172 Click Properties, Preferences, Options, or Setup Using MS812de 174 Using MS812de 175 Click Settings Print Settings Supply Notifications Using MS812de 177 Using MS812de 178 Reducing printer noise Using MS812de 180 Settings General Settings Using MS812de 181 Securing the memory before moving the printer Using MS812de 182 Using MS812de 183 Printer restarts several times during this process Using MS812de 184 Finding printer security information Page Paper and specialty media guide 187 Using specialty mediaTips on using card stock Tips on using envelopes Paper guidelines Tips on using labelsTips on using transparencies Paper characteristics Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Paper sizes supported by the printer Supported paper sizes, types, and weightsPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weights Paper and specialty media guide 193 Paper and specialty media guide 194 Paper sizes, types, and weights supported by the finishers Paper and specialty media guide 195 Colored Paper Paper and specialty media guide 196 Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding the printer menus 197 Understanding the printer menus 198 Default Source menuPaper menu Paper Size/Type menu MP Feeder Size Understanding the printer menus 199Tray x Type Manual Paper Type Understanding the printer menus 200MP Feeder Type Manual Paper Size Understanding the printer menus 201 Configure MP menuSubstitute Size menu Understanding the printer menus 202 Paper Texture menu Understanding the printer menus 203 Paper Weight menu Understanding the printer menus 204 Understanding the printer menus 205 Paper Loading menu Understanding the printer menus 206 Custom Types menuCustom Names menu Understanding the printer menus 207 Universal Setup menuCustom Bin Names menu Output Bin Bin Setup menuConfigure Bins Understanding the printer menus 208 Understanding the printer menus 209 Reports menuReports menu Understanding the printer menus 210 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 211 UseTo To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 212 Understanding the printer menus 213 TCP/IP menu IPv6 menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup Wireless Understanding the printer menus 215 AppleTalk menu Set Zone Standard USB menuUnderstanding the printer menus 216 Understanding the printer menus 217 Parallel x menu Parallel Buffer Understanding the printer menus 218 Understanding the printer menus 219 Serial x menu Serial Buffer Understanding the printer menus 220 Data Bits Understanding the printer menus 221Robust XON Baud Understanding the printer menus 222 Smtp Setup menu Understanding the printer menus 223 Edit Security Setups menuSecurity menu Understanding the printer menus 224 Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 225 Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 226 Security Audit Log menuSet Date and Time menu Time Zone Enable NTPUnderstanding the printer menus 227 Manually Set Date and Time Understanding the printer menus 228 Settings menuGeneral Settings General Settings menu Eco-Mode Quiet ModeRun Initial setup Understanding the printer menus 229 Paper Sizes Understanding the printer menus 230Keyboard Displayed Information Understanding the printer menus 231 Home screen customization Understanding the printer menus 232 Understanding the printer menus 233 Contact Name AlarmsTimeouts Understanding the printer menus 234 Understanding the printer menus 235 Understanding the printer menus 236 Error RecoveryPrint Recovery Understanding the printer menus 237 Understanding the printer menus 238 Print Settings menuFlash Drive Menu Understanding the printer menus 239 Understanding the printer menus 240 Print SettingsSetup menu Resource Save Understanding the printer menus 241Print Area Download Target Understanding the printer menus 242 Finishing menu Run Stapler Test Understanding the printer menus 243Separator Source Staple Job Understanding the printer menus 244 Quality menu Understanding the printer menus 245 Job Accounting menu Understanding the printer menus 246 Utilities menu Understanding the printer menus 247 XPS menu Understanding the printer menus 248 PostScript menuPCL Emul menu Understanding the printer menus 249 Symbol SetPCL Emulation Settings Tray Renumber Understanding the printer menus 250 Scale Html menuUnderstanding the printer menus 251 Font Size Menu item Description Help menuImage menu Understanding the printer menus 252 Understanding the printer menus 253 Conserving supplies Using recycled paperSaving paper and toner Returning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pages Part name Ordering an imaging unitMaintaining the printer 258 Regular cartridge Maintaining the printer 259 Ordering a maintenance kitOrdering staple cartridges Ordering a roller kit Maintaining the printer 260 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Replacing a staple cartridge Cleaning the printer Cleaning the printer parts Before moving the printer Moving the printerEmptying the hole punch box Page Shipping the printer Moving the printer to another location Make sure paper lies flat in the tray Avoiding jamsLoad paper properly Clearing jams 270 Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locations Jam location Printer message What to do Clearing jams 273 Clearing jams 274 ‑page jam, lift front cover to remove cartridgePage ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page Page ‑page jam, remove tray 1 to clear duplex ‑page jam, remove standard bin jam ‑page jam, open tray x ‑page jam, clear manual feeder Page Page Page Page Clearing jams 287 Page Page Clearing jams 290 Page Understanding the printer messages Check tray x connection Troubleshooting 293Change paper source to custom type name load orientation Change paper source to paper size load orientation Complex page, some data may not have printed Configuration change, some held jobs were not restoredClose door or insert cartridge Close front door Disk near full. Securely clearing disk space Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this device Insert hole punch box Incompatible output bin xIncompatible tray x Incorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Install binInstall Tray Insert Tray Load staples Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory to collate job Load manual feeder with custom string paper orientation Troubleshooting 299Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Load manual feeder with custom type name paper orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Troubleshooting 300 Memory full Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Troubleshooting 301 Paper changes needed Ppds font errorParallel port x disabled Not enough free space in flash memory for resources Reattach bins x y Reinstall missing or unresponsive cartridge 31.xy Remove packaging material, area name Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove defective disk Replace imaging unit, 0 estimated pages remain 84.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xy Replace unsupported fuser 32.xy Restore held jobs?Troubleshooting 306 Replace unsupported cartridge 32.xy Standard USB port disabled Serial port x disabledSome held jobs were not restored Standard network software error Tray x paper size unsupported Too many disks installedToo many flash options installed Too many trays attached Unsupported disk Solving printer problemsUSB port x disabled Troubleshooting 309 Action Yes Troubleshooting 310Printer does not respond Printer is not responding Printer display is blank Troubleshooting 311 Action Yes Step Problem is solved Go to step Printing problemsEnvelope seals when printing Troubleshooting 312 Troubleshooting 313 Error message about reading the flash drive appears Job prints from the wrong tray or on the wrong paper Troubleshooting 314Step Problem is solved. Go to step Incorrect characters print Click File Print Advanced Print As Image OK OK Troubleshooting 315Large jobs do not collate Print jobs do not print Troubleshooting 316Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Printing slows down Troubleshooting 317 Tray linking does not work Troubleshooting 318 Unexpected page breaks occur Hardware and internal option problemsSheet tray problems Troubleshooting 319 Cannot detect internal option Troubleshooting 320 Internal print server does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 321 Troubleshooting 322 Tray problems USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 323 Settings General Settings Print Recovery Jam Recovery Paper jam message remains after jam is cleared Troubleshooting 324Action Yes Step Go to step Problem is solved Paper frequently jams Clipped pages or images Print quality problemsTroubleshooting 325 Characters have jagged or uneven edges Compressed images appear on prints Troubleshooting 326 Gray background on prints Troubleshooting 327 Horizontal voids appear on prints Troubleshooting 328 Incorrect margins on prints Troubleshooting 329 Print irregularities Troubleshooting 330Paper curl Troubleshooting 331 Print is too dark Troubleshooting 332 Print is too light Troubleshooting 333 Printer is printing blank pages Troubleshooting 334 Printer is printing solid black pages Troubleshooting 335 Repeating defects appear on prints Troubleshooting 336 Skewed print Troubleshooting 337Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 338 Streaked vertical lines appear on prints Troubleshooting 339 Toner fog or background shading appears on prints Troubleshooting 340 Toner rubs off Troubleshooting 341Toner specks appear on prints Uneven print density Troubleshooting 342Settings General Settings Quiet Mode On Transparency print quality is poor Vertical voids appear on prints Troubleshooting 343 Embedded Web Server does not open Solving home screen applications problemsAn application error has occurred Troubleshooting 344 Mail Troubleshooting 345Contacting customer support Tech Library October Product informationEdition notice 346 347 Trademarks Product disposal Licensing noticesNoise emission levels EU waste electronics information 349 Temperature informationLaser notice Laser advisory label 350 Power consumptionMode Description Power consumption Watts 351 Sleep Mode 352 Limited warranty 353 Extent of limited warranty 354 Modular component noticePatent acknowledgment Multiple model information 355 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 356 Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 357 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 358 359 Hibernate ModeModel‑specific information 360 Radio interference notice 361 362 363 Index 364 Symbols2100‑sheet tray loading 57, 106 550‑sheet tray installing NumericsPage Page Page Page Page Page