Manuals / Lexmark / Computer Equipment / Printer

Lexmark 40G0110, 40G0350, 40G0150, 40G0440, 40G0410, 40G0210, MS810DE, MS811DTN manual Clearing jams 287

Models: MS810DN MS811DN 40G0440 MS810DTN 40G0150 40G0350 MS811DTN 40G0210 MS812DE 40G0110 40G0410 MS810 MS810DE

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Page 287

Clearing jams

287

[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451]

1Open the rear staple finisher door.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Close the staple finisher door.

Image 287

Lexmark 40G0110, 40G0350, 40G0150, 40G0440, 40G0410, 40G0210, MS810DE, MS811DTN, MS811DN, MS810DN, MS812DE manual Clearing jams 287

Contents

October MS810 SeriesContents Using MS812de 137 Saving money and the environment 254 Paper and specialty media guide 187Understanding the printer menus 197 346 Troubleshooting 292Maintaining the printer 257 Clearing jams 270Safety information Safety informationPage What are you looking for? Find it here Using this guideFinding information about the printer OverviewOther countries and regions -See the printed Selecting a location for the printer Selecting a location for the printerSelecting a location for the printer Available internal options Installing internal optionsAccessing the controller board Page Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Page Attaching cables Use Organizing the cablesInstalling the printer software Setting up the printer softwareWindows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver For Windows usersFor Macintosh users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersPreparing to set up the printer on a wireless network Follow the instructions on the printer display Select a wireless connection setupUsing the Push Button Configuration method Page For Macintosh users Click Continue Finish Setting up serial printingVerifying printer setup Learning about the printer Printer configurationsFully configured model Using MS810n, MS810dn, MS811n, MS811dn, MS812dnHardware option Alternative hardware option Display View the printer status Using the printer control panelLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/TypeMeasure Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided printing Page Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feederLTR Exec B5 Page ABC 5BXEC E Creating a custom name for a paper type Linking and unlinking traysLinking and unlinking trays Printing a document PrintingPrinting a document Assigning a custom paper typeSupported flash drives and file types Adjusting toner darknessPrinting from a flash drive Recommended flash drives File type Printing from a flash driveStoring print jobs in the printer Printing confidential and other held jobsPrint job type Description Printing confidential and other held jobsPrinting a font sample list Canceling a print jobCanceling a print job from the printer control panel Printing information pagesChecking the virtual display Finding advanced networking and administrator informationCanceling a print job from the computer Managing your printerNotification Description Modifying confidential print settingsClick Settings Print Settings Supply Notifications Printing a menu settings Copying printer settings to other printersSaving energy Printing a network setupUsing Eco‑Mode Checking the status of parts and suppliesReducing printer noise Click Settings General Settings Eco‑ModeSelect a setting Settings Settings General Settings Quiet ModeSettings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button SettingsClick Settings General Settings Restoring factory default settingsType of memory Description Using the security lock featureSecuring the printer Statement of VolatilityDisposing of a printer hard disk Back Exit Config MenuErasing volatile memory Erasing non‑volatile memoryErasing printer hard disk memory Configuring printer hard disk encryptionClick Settings Security Disk Encryption From the Disk Encryption menu, select EnableFinding printer security information Disk Encryption EnableUsing MS810de Using MS810deHardware option Alternative hardware option Using the printer control panel Touch Understanding the home screenThis may also appear on the home screen Using the touch-screen buttonsFeatures Feature DescriptionOther touch-screen buttons From the Apple menu, navigate to System Preferences Network Setting up and using the home screen applicationsOpen the command window Finding the IP address of the computerCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Activating the home screen applicationsClick Settings Remote Operator Panel Settings Understanding Eco‑SettingsSetting up Remote Operator Panel Click Settings Apps Apps Management Forms and FavoritesClick Settings Import/Export Exporting and importing a configurationSelect the width or height, and then touch Page Page One ‑sided printing Two ‑sided printing Page Page Page Using MS810de 106 Page Using MS810de 108 Page Page Using MS810de 111 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Paper Menu Custom Names Using MS810de 118Paper Menu Custom Types Printing formsAdjust the setting, and then touch Using MS810de 120Adjust the setting, and then click Submit Using MS810de 121 Using MS810de 122 Panel Reports Print Fonts Touch PCL Fonts or PostScript Fonts Using MS810de 124Reports Print Directory Using MS810de 125Using MS810de 126 Using MS810de 127 From the home screen, touch Status/Supplies View Supplies Reports Menu SettingsReports Network Setup Click Settings General Settings Quiet Mode Using MS810de 129Settings General Settings Timeouts Sleep Mode Using MS810de 130Click Settings General Settings Timeouts Using MS810de 131 Adjusting the brightness of the displaySettings General Settings Factory Defaults Restore Now Using MS810de 132Settings General Settings Screen Brightness Using MS810de 133 Printer will restart several times during this process Using MS810de 134Touch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Using MS810de 135Using MS810de 136 Using MS812de 137 Using MS812deUsing MS812de 138 Using the printer control panel Using MS812de 140 Using MS812de 141 Using MS812de 142 Other touch-screen buttons Using MS812de 143Using MS812de 144 Accessing the Embedded Web Server Using Background and Idle Screen Understanding Eco‑Settings Using MS812de 148 Select the width or height, and then touch Submit Page Page One ‑sided printing Using MS812de 153 Page Page Using MS812de 156 Page Using MS812de 158 Page Page Using MS812de 161 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS812de 168 Printing Adjust the setting, and then touch Submit Using MS812de 170Using MS812de 171 Using MS812de 172 Click Properties, Preferences, Options, or Setup Using MS812de 174 Using MS812de 175 Click Settings Print Settings Supply Notifications Using MS812de 177 Using MS812de 178 Reducing printer noise Using MS812de 180 Settings General Settings Using MS812de 181Securing the memory before moving the printer Using MS812de 182Using MS812de 183 Printer restarts several times during this process Using MS812de 184Finding printer security information Page Paper and specialty media guide 187 Using specialty mediaTips on using card stock Tips on using envelopesPaper guidelines Tips on using labelsTips on using transparencies Paper characteristicsSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papersUnacceptable paper examples Storing paperPaper sizes supported by the printer Supported paper sizes, types, and weightsPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsPaper and specialty media guide 193 Paper and specialty media guide 194 Paper sizes, types, and weights supported by the finishersPaper and specialty media guide 195 Colored Paper Paper and specialty media guide 196Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding the printer menus 197Understanding the printer menus 198 Default Source menuPaper menu Paper Size/Type menuMP Feeder Size Understanding the printer menus 199Tray x Type Manual Paper Type Understanding the printer menus 200MP Feeder Type Manual Paper SizeUnderstanding the printer menus 201 Configure MP menuSubstitute Size menu Understanding the printer menus 202 Paper Texture menuUnderstanding the printer menus 203 Paper Weight menuUnderstanding the printer menus 204 Understanding the printer menus 205 Paper Loading menuUnderstanding the printer menus 206 Custom Types menuCustom Names menu Understanding the printer menus 207 Universal Setup menuCustom Bin Names menu Output Bin Bin Setup menuConfigure Bins Understanding the printer menus 208Understanding the printer menus 209 Reports menuReports menu Understanding the printer menus 210 Network/Ports menuActive NIC menu Standard Network or Network x menuUnderstanding the printer menus 211 UseTo To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 212Understanding the printer menus 213 TCP/IP menuIPv6 menu Wireless menuTo access the menu, navigate to Network/Ports Network x Network x Setup WirelessUnderstanding the printer menus 215 AppleTalk menuSet Zone Standard USB menuUnderstanding the printer menus 216 Understanding the printer menus 217 Parallel x menuParallel Buffer Understanding the printer menus 218Understanding the printer menus 219 Serial x menuSerial Buffer Understanding the printer menus 220Data Bits Understanding the printer menus 221Robust XON BaudUnderstanding the printer menus 222 Smtp Setup menuUnderstanding the printer menus 223 Edit Security Setups menuSecurity menu Understanding the printer menus 224 Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 225 Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 226 Security Audit Log menuSet Date and Time menu Time Zone Enable NTPUnderstanding the printer menus 227 Manually Set Date and TimeUnderstanding the printer menus 228 Settings menuGeneral Settings General Settings menuEco-Mode Quiet ModeRun Initial setup Understanding the printer menus 229Paper Sizes Understanding the printer menus 230Keyboard Displayed Information Understanding the printer menus 231Home screen customization Understanding the printer menus 232Understanding the printer menus 233 Contact Name AlarmsTimeouts Understanding the printer menus 234Understanding the printer menus 235 Understanding the printer menus 236 Error RecoveryPrint Recovery Understanding the printer menus 237 Understanding the printer menus 238 Print Settings menuFlash Drive Menu Understanding the printer menus 239 Understanding the printer menus 240 Print SettingsSetup menu Resource Save Understanding the printer menus 241Print Area Download TargetUnderstanding the printer menus 242 Finishing menuRun Stapler Test Understanding the printer menus 243Separator Source Staple JobUnderstanding the printer menus 244 Quality menuUnderstanding the printer menus 245 Job Accounting menuUnderstanding the printer menus 246 Utilities menuUnderstanding the printer menus 247 XPS menuUnderstanding the printer menus 248 PostScript menuPCL Emul menu Understanding the printer menus 249 Symbol SetPCL Emulation Settings Tray Renumber Understanding the printer menus 250Scale Html menuUnderstanding the printer menus 251 Font SizeMenu item Description Help menuImage menu Understanding the printer menus 252Understanding the printer menus 253 Conserving supplies Using recycled paperSaving paper and toner Returning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Estimated number of remaining pagesPart name Ordering an imaging unitMaintaining the printer 258 Regular cartridgeMaintaining the printer 259 Ordering a maintenance kitOrdering staple cartridges Ordering a roller kitMaintaining the printer 260 Storing suppliesReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Page Page Replacing a staple cartridge Cleaning the printer Cleaning the printer partsBefore moving the printer Moving the printerEmptying the hole punch box Page Shipping the printer Moving the printer to another locationMake sure paper lies flat in the tray Avoiding jamsLoad paper properly Clearing jams 270Allow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locationsJam location Printer message What to do Clearing jams 273Clearing jams 274 ‑page jam, lift front cover to remove cartridgePage ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page Page ‑page jam, remove tray 1 to clear duplex ‑page jam, remove standard bin jam‑page jam, open tray x ‑page jam, clear manual feeder Page Page Page Page Clearing jams 287 Page Page Clearing jams 290 Page Understanding the printer messages Check tray x connection Troubleshooting 293Change paper source to custom type name load orientation Change paper source to paper size load orientationComplex page, some data may not have printed Configuration change, some held jobs were not restoredClose door or insert cartridge Close front doorDisk near full. Securely clearing disk space Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this deviceInsert hole punch box Incompatible output bin xIncompatible tray x Incorrect paper size, open paper sourceInsufficient memory for Flash Memory Defragment operation Install binInstall Tray Insert TrayLoad staples Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory to collate jobLoad manual feeder with custom string paper orientation Troubleshooting 299Load paper source with custom type name paper orientation Load paper source with paper size paper orientationLoad manual feeder with custom type name paper orientation Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Troubleshooting 300Memory full Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Troubleshooting 301Paper changes needed Ppds font errorParallel port x disabled Not enough free space in flash memory for resourcesReattach bins x y Reinstall missing or unresponsive cartridge 31.xyRemove packaging material, area name Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove defective diskReplace imaging unit, 0 estimated pages remain 84.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyReplace unsupported fuser 32.xy Restore held jobs?Troubleshooting 306 Replace unsupported cartridge 32.xyStandard USB port disabled Serial port x disabledSome held jobs were not restored Standard network software errorTray x paper size unsupported Too many disks installedToo many flash options installed Too many trays attachedUnsupported disk Solving printer problemsUSB port x disabled Troubleshooting 309Action Yes Troubleshooting 310Printer does not respond Printer is not respondingPrinter display is blank Troubleshooting 311Action Yes Step Problem is solved Go to step Printing problemsEnvelope seals when printing Troubleshooting 312Troubleshooting 313 Error message about reading the flash drive appearsJob prints from the wrong tray or on the wrong paper Troubleshooting 314Step Problem is solved. Go to step Incorrect characters printClick File Print Advanced Print As Image OK OK Troubleshooting 315Large jobs do not collate Print jobs do not print Troubleshooting 316Settings General Settings Print Recovery Page Protect Off Print job takes longer than expectedPrinting slows down Troubleshooting 317Tray linking does not work Troubleshooting 318Unexpected page breaks occur Hardware and internal option problemsSheet tray problems Troubleshooting 319Cannot detect internal option Troubleshooting 320Internal print server does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 321 Troubleshooting 322 Tray problemsUSB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 323 Settings General Settings Print Recovery Jam RecoveryPaper jam message remains after jam is cleared Troubleshooting 324Action Yes Step Go to step Problem is solved Paper frequently jamsClipped pages or images Print quality problemsTroubleshooting 325 Characters have jagged or uneven edgesCompressed images appear on prints Troubleshooting 326Gray background on prints Troubleshooting 327Horizontal voids appear on prints Troubleshooting 328Incorrect margins on prints Troubleshooting 329Print irregularities Troubleshooting 330Paper curl Troubleshooting 331 Print is too dark Troubleshooting 332Print is too light Troubleshooting 333Printer is printing blank pages Troubleshooting 334Printer is printing solid black pages Troubleshooting 335Repeating defects appear on prints Troubleshooting 336Skewed print Troubleshooting 337Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 338Streaked vertical lines appear on prints Troubleshooting 339Toner fog or background shading appears on prints Troubleshooting 340Toner rubs off Troubleshooting 341Toner specks appear on prints Uneven print density Troubleshooting 342Settings General Settings Quiet Mode On Transparency print quality is poorVertical voids appear on prints Troubleshooting 343Embedded Web Server does not open Solving home screen applications problemsAn application error has occurred Troubleshooting 344Mail Troubleshooting 345Contacting customer support Tech LibraryOctober Product informationEdition notice 346347 TrademarksProduct disposal Licensing noticesNoise emission levels EU waste electronics information349 Temperature informationLaser notice Laser advisory label350 Power consumptionMode Description Power consumption Watts 351 Sleep Mode352 Limited warranty353 Extent of limited warranty354 Modular component noticePatent acknowledgment Multiple model information355 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity356 Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada357 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 358359 Hibernate ModeModel‑specific information 360 Radio interference notice361 362 363 Index 364 Symbols2100‑sheet tray loading 57, 106 550‑sheet tray installing NumericsPage Page Page Page Page Page