Lexmark 40G0440, 40G0350, MS810 Toner specks appear on prints, Toner rubs off, Troubleshooting 341

Troubleshooting		341
Action	Yes	No
Step 2	The problem is solved.	Contact customer
Replace the imaging unit, and then resend the print job.		support.
Did the toner fog or background shading disappear from the prints?
Toner specks appear on prints
Action	Yes	No
Replace the imaging unit, and then resend the print job.	Contact customer	The problem is solved.
	support.
Do toner specks appear on prints?
Toner rubs off

ABC DEF

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	Specify the paper type
From the Paper menu on the printer control panel, check the paper type		and weight from the
and weight.		tray settings to match
		the paper loaded in the
Do the paper type and weight match the paper loaded in the tray?		tray.
Step 2	From the Paper menu	Go to step 3.
Check if you are printing on paper with texture or rough finishes.	on the printer control
	panel, set the paper
Are you printing on textured or rough paper?	texture.
Step 3	Go to step 4.	The problem is solved.

aFrom the Paper Weight menu on the printer control panel, set Heavy Weight to Heavy.

bResend the print job.

Does the toner rub off?