Manuals / Lexmark / Computer Equipment / Printer

Lexmark 40G0440, 40G0350, 40G0110, 40G0150, 40G0410, 40G0210, MS810DE, MS811DTN, MS811DN, MS810DN, MS812DE

Models: MS810DN MS811DN 40G0440 MS810DTN 40G0150 40G0350 MS811DTN 40G0210 MS812DE 40G0110 40G0410 MS810 MS810DE

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Page 289

Clearing jams

289

3Close the rear output expander door.

4Do either of the following to clear the message and continue printing:

•For touch‑screen printer models, touch or Done.

•For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > .

Image 289

Lexmark 40G0440, 40G0350, 40G0110, 40G0150, 40G0410, 40G0210, MS810DE, MS811DTN, MS811DN, MS810DN, MS812DE, MS810DTN manual

Contents

October MS810 SeriesContents Using MS812de 137 Understanding the printer menus 197 Paper and specialty media guide 187Saving money and the environment 254 Maintaining the printer 257 Troubleshooting 292Clearing jams 270 346Safety information Safety informationPage Finding information about the printer Using this guideOverview What are you looking for? Find it hereOther countries and regions -See the printed Selecting a location for the printer Selecting a location for the printerSelecting a location for the printer Accessing the controller board Installing internal optionsAvailable internal options Page Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware optionsInstalling optional trays Page Page Page Attaching cables Use Organizing the cablesInstalling the printer software Setting up the printer softwareUpdating available options in the printer driver Click Update Now ‑ Ask PrinterFor Windows users WindowsInstalling the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Macintosh usersSelect Ethernet connection, and then click Continue For Macintosh usersPreparing to set up the printer on a wireless network Follow the instructions on the printer display Select a wireless connection setupUsing the Push Button Configuration method Page For Macintosh users Click Continue Finish Setting up serial printingVerifying printer setup Fully configured model Printer configurationsUsing MS810n, MS810dn, MS811n, MS811dn, MS812dn Learning about the printerHardware option Alternative hardware option Display View the printer status Using the printer control panelConfiguring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaMeasure Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided printing Page Page Page Loading the 2100‑sheet tray Pull out the tray Adjust the width and length guidesPull up and slide the width guide to the position for A5 Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Pull down the multipurpose feeder door Loading the multipurpose feederLTR Exec B5 Page ABC 5BXEC E Linking and unlinking trays Linking and unlinking traysCreating a custom name for a paper type Printing a document PrintingAssigning a custom paper type Printing a documentPrinting from a flash drive Adjusting toner darknessSupported flash drives and file types Recommended flash drives File type Printing from a flash driveStoring print jobs in the printer Printing confidential and other held jobsPrint job type Description Printing confidential and other held jobsCanceling a print job from the printer control panel Canceling a print jobPrinting information pages Printing a font sample listCanceling a print job from the computer Finding advanced networking and administrator informationManaging your printer Checking the virtual displayClick Settings Print Settings Supply Notifications Modifying confidential print settingsNotification Description Printing a menu settings Copying printer settings to other printersUsing Eco‑Mode Printing a network setupChecking the status of parts and supplies Saving energySelect a setting Click Settings General Settings Eco‑ModeSettings Settings General Settings Quiet Mode Reducing printer noiseSettings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General SettingsClick Settings General Settings Restoring factory default settingsSecuring the printer Using the security lock featureStatement of Volatility Type of memory DescriptionErasing volatile memory Back Exit Config MenuErasing non‑volatile memory Disposing of a printer hard diskClick Settings Security Disk Encryption Configuring printer hard disk encryptionFrom the Disk Encryption menu, select Enable Erasing printer hard disk memoryFinding printer security information Disk Encryption EnableUsing MS810de Using MS810deHardware option Alternative hardware option Using the printer control panel Touch Understanding the home screenFeatures Using the touch-screen buttonsFeature Description This may also appear on the home screenOther touch-screen buttons Open the command window Setting up and using the home screen applicationsFinding the IP address of the computer From the Apple menu, navigate to System Preferences NetworkClick Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screenSetting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Finding information about the home screen applicationsSetting up Remote Operator Panel Understanding Eco‑SettingsClick Settings Apps Apps Management Forms and Favorites Click Settings Remote Operator Panel SettingsClick Settings Import/Export Exporting and importing a configurationSelect the width or height, and then touch Page Page One ‑sided printing Two ‑sided printing Page Page Page Using MS810de 106 Page Using MS810de 108 Page Page Using MS810de 111 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Paper Menu Custom Names Using MS810de 118Paper Menu Custom Types Printing formsAdjust the setting, and then click Submit Using MS810de 120Adjust the setting, and then touch Using MS810de 121 Using MS810de 122 Panel Reports Print Fonts Touch PCL Fonts or PostScript Fonts Using MS810de 124Reports Print Directory Using MS810de 125Using MS810de 126 Using MS810de 127 Reports Network Setup Reports Menu SettingsFrom the home screen, touch Status/Supplies View Supplies Click Settings General Settings Quiet Mode Using MS810de 129Click Settings General Settings Timeouts Using MS810de 130Settings General Settings Timeouts Sleep Mode Using MS810de 131 Adjusting the brightness of the displaySettings General Settings Screen Brightness Using MS810de 132Settings General Settings Factory Defaults Restore Now Using MS810de 133 Touch Wipe All Settings Using MS810de 134Touch Back Exit Config Menu Printer will restart several times during this processTouch Disk Encryption Enable Using MS810de 135Using MS810de 136 Using MS812de 137 Using MS812deUsing MS812de 138 Using the printer control panel Using MS812de 140 Using MS812de 141 Using MS812de 142 Other touch-screen buttons Using MS812de 143Using MS812de 144 Accessing the Embedded Web Server Using Background and Idle Screen Understanding Eco‑Settings Using MS812de 148 Select the width or height, and then touch Submit Page Page One ‑sided printing Using MS812de 153 Page Page Using MS812de 156 Page Using MS812de 158 Page Page Using MS812de 161 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS812de 168 Printing Adjust the setting, and then touch Submit Using MS812de 170Using MS812de 171 Using MS812de 172 Click Properties, Preferences, Options, or Setup Using MS812de 174 Using MS812de 175 Click Settings Print Settings Supply Notifications Using MS812de 177 Using MS812de 178 Reducing printer noise Using MS812de 180 Settings General Settings Using MS812de 181Securing the memory before moving the printer Using MS812de 182Using MS812de 183 Printer restarts several times during this process Using MS812de 184Finding printer security information Page Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guide 187Tips on using transparencies Tips on using labelsPaper characteristics Paper guidelinesSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papersUnacceptable paper examples Storing paperPaper types and weights supported by the printer Supported paper sizes, types, and weightsPrinter engine supports 60-176‑g/m216-47‑lb paper weights Paper sizes supported by the printerPaper and specialty media guide 193 Paper and specialty media guide 194 Paper sizes, types, and weights supported by the finishersPaper and specialty media guide 195 Colored Paper Paper and specialty media guide 196Menus list Security Settings HelpUnderstanding the printer menus 197 Paper Menu Reports Network/PortsPaper menu Default Source menuPaper Size/Type menu Understanding the printer menus 198Tray x Type Understanding the printer menus 199MP Feeder Size MP Feeder Type Understanding the printer menus 200Manual Paper Size Manual Paper TypeSubstitute Size menu Configure MP menuUnderstanding the printer menus 201 Understanding the printer menus 202 Paper Texture menuUnderstanding the printer menus 203 Paper Weight menuUnderstanding the printer menus 204 Understanding the printer menus 205 Paper Loading menuCustom Names menu Custom Types menuUnderstanding the printer menus 206 Custom Bin Names menu Universal Setup menuUnderstanding the printer menus 207 Configure Bins Bin Setup menuUnderstanding the printer menus 208 Output BinReports menu Reports menuUnderstanding the printer menus 209 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 210Understanding the printer menus 211 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 212 UseToUnderstanding the printer menus 213 TCP/IP menuTo access the menu, navigate to Wireless menuNetwork/Ports Network x Network x Setup Wireless IPv6 menuUnderstanding the printer menus 215 AppleTalk menuUnderstanding the printer menus 216 Standard USB menuSet Zone Understanding the printer menus 217 Parallel x menuParallel Buffer Understanding the printer menus 218Understanding the printer menus 219 Serial x menuSerial Buffer Understanding the printer menus 220Robust XON Understanding the printer menus 221Baud Data BitsUnderstanding the printer menus 222 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 223 Confidential Print menu Miscellaneous Security Settings menuUnderstanding the printer menus 224 Disk Wiping menu Use Wiping Mode Specify the mode for disk wiping AutoUnderstanding the printer menus 225 Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 226 Understanding the printer menus 227 Enable NTPManually Set Date and Time Time ZoneGeneral Settings Settings menuGeneral Settings menu Understanding the printer menus 228Run Initial setup Quiet ModeUnderstanding the printer menus 229 Eco-ModeKeyboard Understanding the printer menus 230Paper Sizes Displayed Information Understanding the printer menus 231Home screen customization Understanding the printer menus 232Understanding the printer menus 233 Timeouts AlarmsUnderstanding the printer menus 234 Contact NameUnderstanding the printer menus 235 Print Recovery Error RecoveryUnderstanding the printer menus 236 Understanding the printer menus 237 Flash Drive Menu Print Settings menuUnderstanding the printer menus 238 Understanding the printer menus 239 Setup menu Print SettingsUnderstanding the printer menus 240 Print Area Understanding the printer menus 241Download Target Resource SaveUnderstanding the printer menus 242 Finishing menuSeparator Source Understanding the printer menus 243Staple Job Run Stapler TestUnderstanding the printer menus 244 Quality menuUnderstanding the printer menus 245 Job Accounting menuUnderstanding the printer menus 246 Utilities menuUnderstanding the printer menus 247 XPS menuPCL Emul menu PostScript menuUnderstanding the printer menus 248 PCL Emulation Settings Symbol SetUnderstanding the printer menus 249 Tray Renumber Understanding the printer menus 250Understanding the printer menus 251 Html menuFont Size ScaleImage menu Help menuUnderstanding the printer menus 252 Menu item DescriptionUnderstanding the printer menus 253 Saving paper and toner Using recycled paperConserving supplies Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingPage Ordering supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering toner cartridgesMaintaining the printer 258 Ordering an imaging unitRegular cartridge Part nameOrdering staple cartridges Ordering a maintenance kitOrdering a roller kit Maintaining the printer 259Replacing supplies Storing suppliesReplacing the toner cartridge Maintaining the printer 260Page Replacing the imaging unit Page Page Replacing a staple cartridge Cleaning the printer Cleaning the printer partsEmptying the hole punch box Moving the printerBefore moving the printer Page Shipping the printer Moving the printer to another locationLoad paper properly Avoiding jamsClearing jams 270 Make sure paper lies flat in the trayAllow the paper to enter the optional mailbox bins properly Use recommended paper Understanding jam messages and locationsJam location Printer message What to do Clearing jams 273Clearing jams 274 ‑page jam, lift front cover to remove cartridgePage ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page Page ‑page jam, remove tray 1 to clear duplex ‑page jam, remove standard bin jam‑page jam, open tray x ‑page jam, clear manual feeder Page Page Page Page Clearing jams 287 Page Page Clearing jams 290 Page Understanding the printer messages Change paper source to custom type name load orientation Troubleshooting 293Change paper source to paper size load orientation Check tray x connectionClose door or insert cartridge Configuration change, some held jobs were not restoredClose front door Complex page, some data may not have printedError reading USB hub. Remove hub Error reading USB drive. Remove USBDisk must be formatted for use in this device Disk near full. Securely clearing disk spaceIncompatible tray x Incompatible output bin xIncorrect paper size, open paper source Insert hole punch boxInstall Tray Install binInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Load staplesLoad paper source with custom type name paper orientation Troubleshooting 299Load paper source with paper size paper orientation Load manual feeder with custom string paper orientationMaintenance kit nearly low 80.xy Maintenance kit low 80.xyTroubleshooting 300 Load manual feeder with custom type name paper orientationNetwork x software error Maintenance kit very low, x estimated pages remain 80.xyTroubleshooting 301 Memory fullParallel port x disabled Ppds font errorNot enough free space in flash memory for resources Paper changes neededReattach bins x y Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive fuser 31.xyRemove defective disk Remove packaging material, area nameReplace cartridge, 0 estimated pages remain 88.xy Remove paper from standard output binReplace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xyTroubleshooting 306 Restore held jobs?Replace unsupported cartridge 32.xy Replace unsupported fuser 32.xySome held jobs were not restored Serial port x disabledStandard network software error Standard USB port disabledToo many flash options installed Too many disks installedToo many trays attached Tray x paper size unsupportedUSB port x disabled Solving printer problemsTroubleshooting 309 Unsupported diskPrinter does not respond Troubleshooting 310Printer is not responding Action YesPrinter display is blank Troubleshooting 311Envelope seals when printing Printing problemsTroubleshooting 312 Action Yes Step Problem is solved Go to stepTroubleshooting 313 Error message about reading the flash drive appearsStep Problem is solved. Go to step Troubleshooting 314Incorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 315Click File Print Advanced Print As Image OK OK Settings General Settings Print Recovery Page Protect Off Troubleshooting 316Print job takes longer than expected Print jobs do not printPrinting slows down Troubleshooting 317Tray linking does not work Troubleshooting 318Sheet tray problems Hardware and internal option problemsTroubleshooting 319 Unexpected page breaks occurCannot detect internal option Troubleshooting 320Troubleshooting 321 Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Troubleshooting 322 Tray problemsTroubleshooting 323 Paper feed problemsSettings General Settings Print Recovery Jam Recovery USB/parallel interface card does not operate correctlyAction Yes Step Go to step Problem is solved Troubleshooting 324Paper frequently jams Paper jam message remains after jam is clearedTroubleshooting 325 Print quality problemsCharacters have jagged or uneven edges Clipped pages or imagesCompressed images appear on prints Troubleshooting 326Gray background on prints Troubleshooting 327Horizontal voids appear on prints Troubleshooting 328Incorrect margins on prints Troubleshooting 329Paper curl Troubleshooting 330Print irregularities Troubleshooting 331 Print is too dark Troubleshooting 332Print is too light Troubleshooting 333Printer is printing blank pages Troubleshooting 334Printer is printing solid black pages Troubleshooting 335Repeating defects appear on prints Troubleshooting 336Shadow images appear on prints Troubleshooting 337Skewed print Streaked horizontal lines appear on prints Troubleshooting 338Streaked vertical lines appear on prints Troubleshooting 339Toner fog or background shading appears on prints Troubleshooting 340Toner specks appear on prints Troubleshooting 341Toner rubs off Settings General Settings Quiet Mode On Troubleshooting 342Transparency print quality is poor Uneven print densityVertical voids appear on prints Troubleshooting 343An application error has occurred Solving home screen applications problemsTroubleshooting 344 Embedded Web Server does not openContacting customer support Troubleshooting 345Tech Library MailEdition notice Product information346 October347 TrademarksNoise emission levels Licensing noticesEU waste electronics information Product disposalLaser notice Temperature informationLaser advisory label 349Mode Description Power consumption Watts Power consumption350 351 Sleep Mode352 Limited warranty353 Extent of limited warrantyPatent acknowledgment Modular component noticeMultiple model information 354Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity 355Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 356357 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 358Model‑specific information Hibernate Mode359 360 Radio interference notice361 362 363 2100‑sheet tray loading 57, 106 550‑sheet tray installing SymbolsNumerics Index 364Page Page Page Page Page Page