Troubleshooting

 

311

 

 

 

 

 

Action

Yes

No

 

Step 8

Go to step 9.

Connect the printer

 

Check if one end of the printer cable is plugged into a port on the printer

 

cable securely to the

 

and the other to the computer, print server, option, or other network

 

printer and the

 

device.

 

computer, print server,

 

 

 

option, or other

 

Is the printer cable securely attached to the printer and the computer,

 

network device.

 

 

 

 

print server, option, or other network device?

 

 

 

 

 

 

 

Step 9

Go to step 10.

Turn off the printer,

 

Make sure to install all hardware options properly and remove any packing

 

remove all packing

 

material.

 

materials, then

 

 

reinstall the hardware

 

 

 

 

Are all hardware options properly installed and all packing material

 

options, and then turn

 

 

on the printer.

 

removed?

 

 

 

 

 

 

 

 

 

Step 10

Go to step 11.

Use correct printer

 

Check if you have selected the correct port settings in the printer driver.

 

driver settings.

 

Are the port settings correct?

 

 

 

 

 

 

 

Step 11

Go to step 12.

Install the correct

 

Check the installed printer driver.

 

printer driver.

 

Is the correct printer driver installed?

 

 

 

 

 

 

 

Step 12

The problem is solved.

Contact customer

 

Turn off the printer, then wait for about 10 seconds, and then turn the

 

support.

 

printer back on.

 

 

 

Is the printer working?

 

 

 

 

 

Printer display is blank

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Step 1

The problem is solved.

Go to step 2.

 

Press the Sleep button on the printer control panel.

 

 

 

Does Ready appear on the printer display?

 

 

 

 

 

 

 

Step 2

The problem is solved.

Turn off the printer,

 

Turn off the printer, then wait for about 10 seconds, and then turn the

 

and then contact

 

printer back on.

 

customer support.

 

Do Please wait and Ready appear on the printer display?

 

 

 

 

 

 

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Lexmark MS810DTN, 40G0350, 40G0110, 40G0150, 40G0440, 40G0410, 40G0210, MS810DE Printer display is blank, Troubleshooting 311