Manuals / Lexmark / Computer Equipment / Printer

Lexmark 40G0410, 40G0350, 40G0110, 40G0150, 40G0440, 40G0210, MS810DE, MS811DTN manual Clearing jams 290

Models: MS810DN MS811DN 40G0440 MS810DTN 40G0150 40G0350 MS811DTN 40G0210 MS812DE 40G0110 40G0410 MS810 MS810DE

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Page 290

Clearing jams

290

[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]

1Open the rear mailbox door.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Close the rear mailbox door.

Image 290

Lexmark 40G0410, 40G0350, 40G0110, 40G0150, 40G0440, 40G0210, MS810DE, MS811DTN, MS811DN, MS810DN, MS812DE manual Clearing jams 290

Contents

MS810 Series October Contents Using MS812de 137 Saving money and the environment 254 Paper and specialty media guide 187Understanding the printer menus 197 Clearing jams 270 Troubleshooting 292Maintaining the printer 257 346 Safety information Safety informationPage Overview Using this guideFinding information about the printer What are you looking for? Find it here Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Available internal options Installing internal optionsAccessing the controller board Page Page Installing a memory card Page Installing an Internal Solutions Port Page Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Page Attaching cables Organizing the cables Use Setting up the printer software Installing the printer software For Windows users Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Windows Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Macintosh users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Select a wireless connection setup Follow the instructions on the printer display Using the Push Button Configuration method Page For Macintosh users Setting up serial printing Click Continue Finish Verifying printer setup Using MS810n, MS810dn, MS811n, MS811dn, MS812dn Printer configurationsFully configured model Learning about the printer Hardware option Alternative hardware option Using the printer control panel Display View the printer status Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Loading the 250‑ or 550‑sheet tray MeasurePage Page One ‑sided printing Two ‑sided printing Page Page Page Pull up and slide the width guide to the position for A5 Pull out the tray Adjust the width and length guidesLoading the 2100‑sheet tray Page Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Page Loading the multipurpose feeder Pull down the multipurpose feeder door LTR Exec B5 Page ABC 5BXEC E Creating a custom name for a paper type Linking and unlinking traysLinking and unlinking trays Assigning a custom paper type PrintingPrinting a document Printing a document Supported flash drives and file types Adjusting toner darknessPrinting from a flash drive Printing from a flash drive Recommended flash drives File type Printing confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Print job type Description Printing information pages Canceling a print jobCanceling a print job from the printer control panel Printing a font sample list Managing your printer Finding advanced networking and administrator informationCanceling a print job from the computer Checking the virtual display Notification Description Modifying confidential print settingsClick Settings Print Settings Supply Notifications Copying printer settings to other printers Printing a menu settings Checking the status of parts and supplies Printing a network setupUsing Eco‑Mode Saving energy Settings Settings General Settings Quiet Mode Click Settings General Settings Eco‑ModeSelect a setting Reducing printer noise Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings Settings General Settings Restoring factory default settings Click Settings General Settings Statement of Volatility Using the security lock featureSecuring the printer Type of memory Description Erasing non‑volatile memory Back Exit Config MenuErasing volatile memory Disposing of a printer hard disk From the Disk Encryption menu, select Enable Configuring printer hard disk encryptionClick Settings Security Disk Encryption Erasing printer hard disk memory Disk Encryption Enable Finding printer security information Using MS810de Using MS810de Hardware option Alternative hardware option Using the printer control panel Understanding the home screen Touch Feature Description Using the touch-screen buttonsFeatures This may also appear on the home screen Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsOpen the command window From the Apple menu, navigate to System Preferences Network Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Understanding Eco‑SettingsSetting up Remote Operator Panel Click Settings Remote Operator Panel Settings Exporting and importing a configuration Click Settings Import/Export Select the width or height, and then touch Page Page One ‑sided printing Two ‑sided printing Page Page Page Using MS810de 106 Page Using MS810de 108 Page Page Using MS810de 111 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS810de 118 Paper Menu Custom Names Printing forms Paper Menu Custom Types Adjust the setting, and then touch Using MS810de 120Adjust the setting, and then click Submit Using MS810de 121 Using MS810de 122 Panel Using MS810de 124 Reports Print Fonts Touch PCL Fonts or PostScript Fonts Using MS810de 125 Reports Print Directory Using MS810de 126 Using MS810de 127 From the home screen, touch Status/Supplies View Supplies Reports Menu SettingsReports Network Setup Using MS810de 129 Click Settings General Settings Quiet Mode Settings General Settings Timeouts Sleep Mode Using MS810de 130Click Settings General Settings Timeouts Adjusting the brightness of the display Using MS810de 131 Settings General Settings Factory Defaults Restore Now Using MS810de 132Settings General Settings Screen Brightness Using MS810de 133 Touch Back Exit Config Menu Using MS810de 134Touch Wipe All Settings Printer will restart several times during this process Using MS810de 135 Touch Disk Encryption Enable Using MS810de 136 Using MS812de Using MS812de 137 Using MS812de 138 Using the printer control panel Using MS812de 140 Using MS812de 141 Using MS812de 142 Using MS812de 143 Other touch-screen buttons Using MS812de 144 Accessing the Embedded Web Server Using Background and Idle Screen Understanding Eco‑Settings Using MS812de 148 Select the width or height, and then touch Submit Page Page One ‑sided printing Using MS812de 153 Page Page Using MS812de 156 Page Using MS812de 158 Page Page Using MS812de 161 Page Loading the multipurpose feeder LTR Exec B5 Page One ‑sided printing Two ‑sided printing 5BXEC E Using MS812de 168 Printing Using MS812de 170 Adjust the setting, and then touch Submit Using MS812de 171 Using MS812de 172 Click Properties, Preferences, Options, or Setup Using MS812de 174 Using MS812de 175 Click Settings Print Settings Supply Notifications Using MS812de 177 Using MS812de 178 Reducing printer noise Using MS812de 180 Using MS812de 181 Settings General Settings Using MS812de 182 Securing the memory before moving the printer Using MS812de 183 Using MS812de 184 Printer restarts several times during this process Finding printer security information Page Tips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guide 187 Paper characteristics Tips on using labelsTips on using transparencies Paper guidelines Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paper Unacceptable paper examples Printer engine supports 60-176‑g/m216-47‑lb paper weights Supported paper sizes, types, and weightsPaper types and weights supported by the printer Paper sizes supported by the printer Paper and specialty media guide 193 Paper sizes, types, and weights supported by the finishers Paper and specialty media guide 194 Paper and specialty media guide 195 Paper and specialty media guide 196 Colored Paper Understanding the printer menus 197 Security Settings HelpMenus list Paper Menu Reports Network/Ports Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 198 MP Feeder Size Understanding the printer menus 199Tray x Type Manual Paper Size Understanding the printer menus 200MP Feeder Type Manual Paper Type Understanding the printer menus 201 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 202 Paper Weight menu Understanding the printer menus 203 Understanding the printer menus 204 Paper Loading menu Understanding the printer menus 205 Understanding the printer menus 206 Custom Types menuCustom Names menu Understanding the printer menus 207 Universal Setup menuCustom Bin Names menu Understanding the printer menus 208 Bin Setup menuConfigure Bins Output Bin Understanding the printer menus 209 Reports menuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 210 Understanding the printer menus 211 Understanding the printer menus 212 To access the menu, navigate to either of the followingNetwork Card menu UseTo TCP/IP menu Understanding the printer menus 213 Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to IPv6 menu AppleTalk menu Understanding the printer menus 215 Set Zone Standard USB menuUnderstanding the printer menus 216 Parallel x menu Understanding the printer menus 217 Understanding the printer menus 218 Parallel Buffer Serial x menu Understanding the printer menus 219 Understanding the printer menus 220 Serial Buffer Baud Understanding the printer menus 221Robust XON Data Bits Smtp Setup menu Understanding the printer menus 222 Understanding the printer menus 223 Edit Security Setups menuSecurity menu Understanding the printer menus 224 Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 225 Use Wiping Mode Specify the mode for disk wiping AutoDisk Wiping menu Understanding the printer menus 226 Security Audit Log menuSet Date and Time menu Manually Set Date and Time Enable NTPUnderstanding the printer menus 227 Time Zone General Settings menu Settings menuGeneral Settings Understanding the printer menus 228 Understanding the printer menus 229 Quiet ModeRun Initial setup Eco-Mode Paper Sizes Understanding the printer menus 230Keyboard Understanding the printer menus 231 Displayed Information Understanding the printer menus 232 Home screen customization Understanding the printer menus 233 Understanding the printer menus 234 AlarmsTimeouts Contact Name Understanding the printer menus 235 Understanding the printer menus 236 Error RecoveryPrint Recovery Understanding the printer menus 237 Understanding the printer menus 238 Print Settings menuFlash Drive Menu Understanding the printer menus 239 Understanding the printer menus 240 Print SettingsSetup menu Download Target Understanding the printer menus 241Print Area Resource Save Finishing menu Understanding the printer menus 242 Staple Job Understanding the printer menus 243Separator Source Run Stapler Test Quality menu Understanding the printer menus 244 Job Accounting menu Understanding the printer menus 245 Utilities menu Understanding the printer menus 246 XPS menu Understanding the printer menus 247 Understanding the printer menus 248 PostScript menuPCL Emul menu Understanding the printer menus 249 Symbol SetPCL Emulation Settings Understanding the printer menus 250 Tray Renumber Font Size Html menuUnderstanding the printer menus 251 Scale Understanding the printer menus 252 Help menuImage menu Menu item Description Understanding the printer menus 253 Conserving supplies Using recycled paperSaving paper and toner Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recyclingPage Estimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridges Regular cartridge Ordering an imaging unitMaintaining the printer 258 Part name Ordering a roller kit Ordering a maintenance kitOrdering staple cartridges Maintaining the printer 259 Replacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 260Page Replacing the imaging unit Page Page Replacing a staple cartridge Cleaning the printer parts Cleaning the printer Before moving the printer Moving the printerEmptying the hole punch box Page Moving the printer to another location Shipping the printer Clearing jams 270 Avoiding jamsLoad paper properly Make sure paper lies flat in the tray Allow the paper to enter the optional mailbox bins properly Understanding jam messages and locations Use recommended paper Clearing jams 273 Jam location Printer message What to do ‑page jam, lift front cover to remove cartridge Clearing jams 274Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page Page Page Page Clearing jams 287 Page Page Clearing jams 290 Page Understanding the printer messages Change paper source to paper size load orientation Troubleshooting 293Change paper source to custom type name load orientation Check tray x connection Close front door Configuration change, some held jobs were not restoredClose door or insert cartridge Complex page, some data may not have printed Disk must be formatted for use in this device Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk near full. Securely clearing disk space Incorrect paper size, open paper source Incompatible output bin xIncompatible tray x Insert hole punch box Insert Tray Install binInstall Tray Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Load staples Load paper source with paper size paper orientation Troubleshooting 299Load paper source with custom type name paper orientation Load manual feeder with custom string paper orientation Troubleshooting 300 Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load manual feeder with custom type name paper orientation Troubleshooting 301 Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Memory full Not enough free space in flash memory for resources Ppds font errorParallel port x disabled Paper changes needed Reinstall missing or unresponsive cartridge 31.xy Reattach bins x y Remove defective disk Reinstall missing or unresponsive fuser 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove packaging material, area name Replace cartridge, printer region mismatch 42.xy Remove paper from standard output binReplace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xy Replace unsupported cartridge 32.xy Restore held jobs?Troubleshooting 306 Replace unsupported fuser 32.xy Standard network software error Serial port x disabledSome held jobs were not restored Standard USB port disabled Too many trays attached Too many disks installedToo many flash options installed Tray x paper size unsupported Troubleshooting 309 Solving printer problemsUSB port x disabled Unsupported disk Printer is not responding Troubleshooting 310Printer does not respond Action Yes Troubleshooting 311 Printer display is blank Troubleshooting 312 Printing problemsEnvelope seals when printing Action Yes Step Problem is solved Go to step Error message about reading the flash drive appears Troubleshooting 313 Incorrect characters print Troubleshooting 314Step Problem is solved. Go to step Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 315Large jobs do not collate Print job takes longer than expected Troubleshooting 316Settings General Settings Print Recovery Page Protect Off Print jobs do not print Troubleshooting 317 Printing slows down Troubleshooting 318 Tray linking does not work Troubleshooting 319 Hardware and internal option problemsSheet tray problems Unexpected page breaks occur Troubleshooting 320 Cannot detect internal option Internal print server does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 321 Tray problems Troubleshooting 322 Settings General Settings Print Recovery Jam Recovery Paper feed problemsTroubleshooting 323 USB/parallel interface card does not operate correctly Paper frequently jams Troubleshooting 324Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Characters have jagged or uneven edges Print quality problemsTroubleshooting 325 Clipped pages or images Troubleshooting 326 Compressed images appear on prints Troubleshooting 327 Gray background on prints Troubleshooting 328 Horizontal voids appear on prints Troubleshooting 329 Incorrect margins on prints Print irregularities Troubleshooting 330Paper curl Troubleshooting 331 Troubleshooting 332 Print is too dark Troubleshooting 333 Print is too light Troubleshooting 334 Printer is printing blank pages Troubleshooting 335 Printer is printing solid black pages Troubleshooting 336 Repeating defects appear on prints Skewed print Troubleshooting 337Shadow images appear on prints Troubleshooting 338 Streaked horizontal lines appear on prints Troubleshooting 339 Streaked vertical lines appear on prints Troubleshooting 340 Toner fog or background shading appears on prints Toner rubs off Troubleshooting 341Toner specks appear on prints Transparency print quality is poor Troubleshooting 342Settings General Settings Quiet Mode On Uneven print density Troubleshooting 343 Vertical voids appear on prints Troubleshooting 344 Solving home screen applications problemsAn application error has occurred Embedded Web Server does not open Tech Library Troubleshooting 345Contacting customer support Mail 346 Product informationEdition notice October Trademarks 347 EU waste electronics information Licensing noticesNoise emission levels Product disposal Laser advisory label Temperature informationLaser notice 349 350 Power consumptionMode Description Power consumption Watts Sleep Mode 351 Limited warranty 352 Extent of limited warranty 353 Multiple model information Modular component noticePatent acknowledgment 354 European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 355 Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation 356 357 358 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 359 Hibernate ModeModel‑specific information Radio interference notice 360 361 362 363 Numerics Symbols2100‑sheet tray loading 57, 106 550‑sheet tray installing Index 364Page Page Page Page Page Page