Lexmark MS810, 40G0350, 40G0110, 40G0150 Printer is printing solid black pages, Troubleshooting 335

Troubleshooting		335
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aCheck if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit.

2Check if the packing material is properly removed from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?

Step 2 Go to step 3. The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Is the printer still printing blank pages?
Step 3	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Is the printer still printing blank pages?

Printer is printing solid black pages