Lexmark MS811DN, 40G0350, 40G0110, 40G0150, MS810 Cannot detect internal option, Troubleshooting 320

Troubleshooting			320
	Action	Yes	No
	Step 3	Go to step 4.	For more information,
	Print a menu settings page, and then check if the tray is listed in the		see the setup sheet
	Installed Features list.		that came with the
	Note: If the tray is listed in the menu settings page, but paper jams		2100-sheet tray.
	when it enters or exits the tray, then it may not be properly installed.
	Is the tray listed in the menu settings page?
	Step 4	Go to step 5.	Manually add the tray
	Check if the tray is available in the printer driver.		in the printer driver.
	Note: You may need to manually add the tray in the printer driver to
	make it available for print jobs. For more information, see “Updating
	available options in the printer driver” on page 36.
	Is the tray available in the printer driver?
	Step 5	The problem is solved.	Contact customer
	Check if the tray is selected.		support.
	From the application you are using, select the tray. If you are using
	Mac OS X version 9, then make sure the printer is set up in Chooser.
	Does the tray operate properly?
Cannot detect internal option
	Action	Yes	No
	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?
	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
	a Turn off the printer using the power switch, and then unplug the power		board.
	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?
	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?