Lexmark MS810DE, 40G0350, 40G0110, 40G0150, 40G0440, 40G0410, 40G0210, MS811DTN Troubleshooting 331

Troubleshooting		331
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMove the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.

bResend the print job.

Do print irregularities still appear?
Step 2	Go to step 3.	Specify the paper size
From the printer control panel, set the paper size and type in the Paper		and type from the tray
menu to match the paper loaded in the tray.		settings to match the
		paper loaded in the
Do the printer settings match the type and weight of the paper loaded in		tray.
the tray?
Step 3	Go to step 4.	The problem is solved.
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Step 4	From the printer	Go to step 5.
Check if the paper loaded in the tray has texture or rough finishes.	control panel, set the
	paper texture in the
Are you printing on textured or rough paper?	Paper menu to match
	the paper loaded in the
	tray.
Step 5	Go to step 6.	The problem is solved.
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support at
	http://support.lexmar
Do print irregularities still appear?	k.com or your service
	representative.