Lexmark MS812DE Printer does not respond, Printer is not responding, Troubleshooting 310, Step

Troubleshooting 310

Printer does not respond

The printer is not responding

Action	Yes	No
Step 1	Go to step 2.	Turn on the printer.
Make sure the printer is turned on.
Is the printer turned on?
Step 2	Press the Sleep button	Go to step 3.
Check if the printer is in Sleep mode or Hibernate mode.	to wake the printer
	from Sleep mode or
Is the printer in Sleep mode or Hibernate mode?	Hibernate mode.
Step 3	Go to step 4.	Plug one end of the
Check if one end of the power cord is plugged into the printer and the		power cord into the
		printer and the other to
other to a properly grounded electrical outlet.
		a properly grounded
Is the power cord plugged into the printer and a properly grounded		electrical outlet.
electrical outlet?
Step 4	Unplug the other	Go to step 5.
Check other electrical equipment plugged into the electrical outlet.	electrical equipment,
	and then turn on the
Does other electrical equipment work?	printer. If the printer
	does not work, then
	reconnect the other
	electrical equipment.
Step 5	Go to step 6.	Make sure to match the
Check if the cables connecting the printer and the computer are inserted		following:
in the correct ports.		• The USB symbol on
		the cable with the
Are the cables inserted in the correct ports?		USB symbol on the
		printer
		• The appropriate
		Ethernet cable with
		the Ethernet port
Step 6	Turn on the switch or	Go to step 7.
Make sure the electrical outlet is not turned off by a switch or breaker.	reset the breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 7	Connect the printer	Go to step 8.
Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
power supplies, or extension cords.	a properly grounded
	electrical outlet.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?