Lexmark 40G0350, 40G0110, 40G0150 Printing problems, Confidential and other held jobs do not print

Troubleshooting 312

Printing problems

Confidential and other held jobs do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the printer control panel, open the Held Jobs folder, and then verify that your print job is listed.

bResend the print job.

For more information, see“Printing confidential and other held jobs” on page 74 for non‑touch‑screen printer models.

For touch‑screen printer models, see “Printing confidential and other held jobs” on page 124 or “Printing confidential and other held jobs” on page 173.

Did the jobs print?
Step 2		The problem is solved.	Go to step 3.
Do one or more of the following:
•	Delete the print job, and then resend it.
•	If you are printing PDF files, then generate a new file, and then print
	it again.
Did the jobs print?
Step 3		The problem is solved.	Contact customer
a	Increase the printer memory. Do one or more of the following:		support.
	• Delete some print jobs.
	• Install additional printer memory.
b	Resend the print job.
Did the jobs print?

Envelope seals when printing

Action	Yes	No
a Use envelopes that have been stored in a dry environment.	Contact customer	The problem is solved.
Note: Printing on envelopes with high moisture content can seal the	support.
flaps.
b Resend the print job.
Does the envelope seal when printing?