Lexmark MS812DE manual Paper feed problems, USB/parallel interface card does not operate correctly

Troubleshooting			323
	Action	Yes	No
	Step 4	The problem is solved.	Contact customer
	Check if the tray is available in the printer driver.		support.
	Note: If necessary, manually add the tray in the printer driver to make it
	available for print jobs. For more information, see “Updating available
	options in the printer driver” on page 36.
	Is the tray available in the printer driver?
USB/parallel interface card does not operate correctly
	Action	Yes	No
	Step 1	Go to step 2.	Check if you have a
	Make sure the USB or parallel interface card is installed.		supported USB or
	a Install the USB or parallel interface card. For more information, see		parallel interface card.
			Note: A USB or parallel
	“Installing an Internal Solutions Port” on page 17.
	b Print a menu settings page, and then check if the USB or parallel		interface card from
			another printer may
	interface card is listed in the Installed Features list.
			not work on this
	Is the USB or parallel interface card listed in the Installed Features list?		printer.
	Step 2	The problem is solved.	Contact customer
	Check the cable and the USB or parallel interface card connection.		support.
	Use the correct cable, and then make sure it is securely connected to
	the USB or parallel interface card.
	Does the USB or parallel interface card operate correctly?
Paper feed problems
Jammed pages are not reprinted
	Action	Yes	No
	a Turn on jam recovery.	The problem is solved.	Contact customer
	1 From the printer control panel, navigate to:		support.
	Settings > General Settings > Print Recovery > Jam Recovery

2Select On or Auto.

3Depending on your printer model, press or touch Submit.

bResend the pages that did not print.

Were the jammed pages reprinted?