MS810 Series
October
Contents
Using MS812de 137
Paper and specialty media guide 187
Understanding the printer menus 197
Saving money and the environment 254
Troubleshooting 292
Maintaining the printer 257
Clearing jams 270
346
Safety information
Safety information
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Using this guide
Finding information about the printer
Overview
What are you looking for? Find it here
Other countries and regions -See the printed
Selecting a location for the printer
Selecting a location for the printer
Selecting a location for the printer
Installing internal options
Accessing the controller board
Available internal options
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Installing a memory card
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Installing an Internal Solutions Port
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Installing an optional card
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Installing a printer hard disk
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Removing a printer hard disk
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Installing hardware options
Order of installation
Installing optional trays
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Attaching cables
Organizing the cables
Use
Setting up the printer software
Installing the printer software
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
For Windows users
Windows
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Macintosh users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Select a wireless connection setup
Follow the instructions on the printer display
Using the Push Button Configuration method
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For Macintosh users
Setting up serial printing
Click Continue Finish
Verifying printer setup
Printer configurations
Fully configured model
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn
Learning about the printer
Hardware option Alternative hardware option
Using the printer control panel
Display View the printer status
Setting the paper size and type
Configuring Universal paper settings
Settings Paper Menu Paper Size/Type
Loading paper and specialty media
Loading the 250‑ or 550‑sheet tray
Measure
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One ‑sided printing Two ‑sided printing
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Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Pull up and slide the width guide to the position for A5
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Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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Page
ABC
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Loading the multipurpose feeder
Pull down the multipurpose feeder door
LTR Exec B5
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ABC
5BXEC E
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Printing
Printing a document
Assigning a custom paper type
Printing a document
Adjusting toner darkness
Printing from a flash drive
Supported flash drives and file types
Printing from a flash drive
Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
Printing confidential and other held jobs
Print job type Description
Canceling a print job
Canceling a print job from the printer control panel
Printing information pages
Printing a font sample list
Finding advanced networking and administrator information
Canceling a print job from the computer
Managing your printer
Checking the virtual display
Modifying confidential print settings
Click Settings Print Settings Supply Notifications
Notification Description
Copying printer settings to other printers
Printing a menu settings
Printing a network setup
Using Eco‑Mode
Checking the status of parts and supplies
Saving energy
Click Settings General Settings Eco‑Mode
Select a setting
Settings Settings General Settings Quiet Mode
Reducing printer noise
Adjusting Sleep mode
Settings General Settings Timeouts
Settings Settings General Settings Timeouts Sleep Mode
Using Hibernate mode
Adjusting the brightness of the printer display
Click Settings General Settings Sleep Button Settings
Settings Settings General Settings
Restoring factory default settings
Click Settings General Settings
Using the security lock feature
Securing the printer
Statement of Volatility
Type of memory Description
Back Exit Config Menu
Erasing volatile memory
Erasing non‑volatile memory
Disposing of a printer hard disk
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
From the Disk Encryption menu, select Enable
Erasing printer hard disk memory
Disk Encryption Enable
Finding printer security information
Using MS810de
Using MS810de
Hardware option Alternative hardware option
Using the printer control panel
Understanding the home screen
Touch
Using the touch-screen buttons
Features
Feature Description
This may also appear on the home screen
Other touch-screen buttons
Setting up and using the home screen applications
Open the command window
Finding the IP address of the computer
From the Apple menu, navigate to System Preferences Network
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Using Background and Idle Screen
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Understanding Eco‑Settings
Setting up Remote Operator Panel
Click Settings Apps Apps Management Forms and Favorites
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Click Settings Import/Export
Select the width or height, and then touch
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One ‑sided printing Two ‑sided printing
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Using MS810de 106
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Using MS810de 108
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Using MS810de 111
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Loading the multipurpose feeder
LTR Exec B5
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One ‑sided printing Two ‑sided printing
5BXEC E
Using MS810de 118
Paper Menu Custom Names
Printing forms
Paper Menu Custom Types
Using MS810de 120
Adjust the setting, and then click Submit
Adjust the setting, and then touch
Using MS810de 121
Using MS810de 122
Panel
Using MS810de 124
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Using MS810de 125
Reports Print Directory
Using MS810de 126
Using MS810de 127
Reports Menu Settings
Reports Network Setup
From the home screen, touch Status/Supplies View Supplies
Using MS810de 129
Click Settings General Settings Quiet Mode
Using MS810de 130
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Adjusting the brightness of the display
Using MS810de 131
Using MS810de 132
Settings General Settings Screen Brightness
Settings General Settings Factory Defaults Restore Now
Using MS810de 133
Using MS810de 134
Touch Wipe All Settings
Touch Back Exit Config Menu
Printer will restart several times during this process
Using MS810de 135
Touch Disk Encryption Enable
Using MS810de 136
Using MS812de
Using MS812de 137
Using MS812de 138
Using the printer control panel
Using MS812de 140
Using MS812de 141
Using MS812de 142
Using MS812de 143
Other touch-screen buttons
Using MS812de 144
Accessing the Embedded Web Server
Using Background and Idle Screen
Understanding Eco‑Settings
Using MS812de 148
Select the width or height, and then touch Submit
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One ‑sided printing
Using MS812de 153
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Using MS812de 156
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Using MS812de 158
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Using MS812de 161
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Loading the multipurpose feeder
LTR Exec B5
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One ‑sided printing Two ‑sided printing
5BXEC E
Using MS812de 168
Printing
Using MS812de 170
Adjust the setting, and then touch Submit
Using MS812de 171
Using MS812de 172
Click Properties, Preferences, Options, or Setup
Using MS812de 174
Using MS812de 175
Click Settings Print Settings Supply Notifications
Using MS812de 177
Using MS812de 178
Reducing printer noise
Using MS812de 180
Using MS812de 181
Settings General Settings
Using MS812de 182
Securing the memory before moving the printer
Using MS812de 183
Using MS812de 184
Printer restarts several times during this process
Finding printer security information
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Using specialty media
Tips on using card stock
Tips on using envelopes
Paper and specialty media guide 187
Tips on using labels
Tips on using transparencies
Paper characteristics
Paper guidelines
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
Unacceptable paper examples
Supported paper sizes, types, and weights
Paper types and weights supported by the printer
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper sizes supported by the printer
Paper and specialty media guide 193
Paper sizes, types, and weights supported by the finishers
Paper and specialty media guide 194
Paper and specialty media guide 195
Paper and specialty media guide 196
Colored Paper
Security Settings Help
Menus list
Understanding the printer menus 197
Paper Menu Reports Network/Ports
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 198
Understanding the printer menus 199
Tray x Type
MP Feeder Size
Understanding the printer menus 200
MP Feeder Type
Manual Paper Size
Manual Paper Type
Configure MP menu
Substitute Size menu
Understanding the printer menus 201
Paper Texture menu
Understanding the printer menus 202
Paper Weight menu
Understanding the printer menus 203
Understanding the printer menus 204
Paper Loading menu
Understanding the printer menus 205
Custom Types menu
Custom Names menu
Understanding the printer menus 206
Universal Setup menu
Custom Bin Names menu
Understanding the printer menus 207
Bin Setup menu
Configure Bins
Understanding the printer menus 208
Output Bin
Reports menu
Reports menu
Understanding the printer menus 209
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 210
Understanding the printer menus 211
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 212
UseTo
TCP/IP menu
Understanding the printer menus 213
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
IPv6 menu
AppleTalk menu
Understanding the printer menus 215
Standard USB menu
Understanding the printer menus 216
Set Zone
Parallel x menu
Understanding the printer menus 217
Understanding the printer menus 218
Parallel Buffer
Serial x menu
Understanding the printer menus 219
Understanding the printer menus 220
Serial Buffer
Understanding the printer menus 221
Robust XON
Baud
Data Bits
Smtp Setup menu
Understanding the printer menus 222
Edit Security Setups menu
Security menu
Understanding the printer menus 223
Miscellaneous Security Settings menu
Confidential Print menu
Understanding the printer menus 224
Use Wiping Mode Specify the mode for disk wiping Auto
Disk Wiping menu
Understanding the printer menus 225
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 226
Enable NTP
Understanding the printer menus 227
Manually Set Date and Time
Time Zone
Settings menu
General Settings
General Settings menu
Understanding the printer menus 228
Quiet Mode
Run Initial setup
Understanding the printer menus 229
Eco-Mode
Understanding the printer menus 230
Keyboard
Paper Sizes
Understanding the printer menus 231
Displayed Information
Understanding the printer menus 232
Home screen customization
Understanding the printer menus 233
Alarms
Timeouts
Understanding the printer menus 234
Contact Name
Understanding the printer menus 235
Error Recovery
Print Recovery
Understanding the printer menus 236
Understanding the printer menus 237
Print Settings menu
Flash Drive Menu
Understanding the printer menus 238
Understanding the printer menus 239
Print Settings
Setup menu
Understanding the printer menus 240
Understanding the printer menus 241
Print Area
Download Target
Resource Save
Finishing menu
Understanding the printer menus 242
Understanding the printer menus 243
Separator Source
Staple Job
Run Stapler Test
Quality menu
Understanding the printer menus 244
Job Accounting menu
Understanding the printer menus 245
Utilities menu
Understanding the printer menus 246
XPS menu
Understanding the printer menus 247
PostScript menu
PCL Emul menu
Understanding the printer menus 248
Symbol Set
PCL Emulation Settings
Understanding the printer menus 249
Understanding the printer menus 250
Tray Renumber
Html menu
Understanding the printer menus 251
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 252
Menu item Description
Understanding the printer menus 253
Using recycled paper
Saving paper and toner
Conserving supplies
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
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Using genuine Lexmark parts and supplies
Ordering supplies
Estimated number of remaining pages
Ordering toner cartridges
Ordering an imaging unit
Maintaining the printer 258
Regular cartridge
Part name
Ordering a maintenance kit
Ordering staple cartridges
Ordering a roller kit
Maintaining the printer 259
Storing supplies
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 260
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Replacing the imaging unit
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Page
Replacing a staple cartridge
Cleaning the printer parts
Cleaning the printer
Moving the printer
Emptying the hole punch box
Before moving the printer
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Moving the printer to another location
Shipping the printer
Avoiding jams
Load paper properly
Clearing jams 270
Make sure paper lies flat in the tray
Allow the paper to enter the optional mailbox bins properly
Understanding jam messages and locations
Use recommended paper
Clearing jams 273
Jam location Printer message What to do
‑page jam, lift front cover to remove cartridge
Clearing jams 274
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‑page jam, open upper rear door
‑page jam, open upper and lower rear door
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Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
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Clearing jams 287
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Clearing jams 290
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Understanding the printer messages
Troubleshooting 293
Change paper source to custom type name load orientation
Change paper source to paper size load orientation
Check tray x connection
Configuration change, some held jobs were not restored
Close door or insert cartridge
Close front door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk must be formatted for use in this device
Disk near full. Securely clearing disk space
Incompatible output bin x
Incompatible tray x
Incorrect paper size, open paper source
Insert hole punch box
Install bin
Install Tray
Insert Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Load staples
Troubleshooting 299
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Load manual feeder with custom string paper orientation
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Troubleshooting 300
Load manual feeder with custom type name paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Network x software error
Troubleshooting 301
Memory full
Ppds font error
Parallel port x disabled
Not enough free space in flash memory for resources
Paper changes needed
Reinstall missing or unresponsive cartridge 31.xy
Reattach bins x y
Reinstall missing or unresponsive fuser 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Remove defective disk
Remove packaging material, area name
Remove paper from standard output bin
Replace cartridge, 0 estimated pages remain 88.xy
Replace cartridge, printer region mismatch 42.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Restore held jobs?
Troubleshooting 306
Replace unsupported cartridge 32.xy
Replace unsupported fuser 32.xy
Serial port x disabled
Some held jobs were not restored
Standard network software error
Standard USB port disabled
Too many disks installed
Too many flash options installed
Too many trays attached
Tray x paper size unsupported
Solving printer problems
USB port x disabled
Troubleshooting 309
Unsupported disk
Troubleshooting 310
Printer does not respond
Printer is not responding
Action Yes
Troubleshooting 311
Printer display is blank
Printing problems
Envelope seals when printing
Troubleshooting 312
Action Yes Step Problem is solved Go to step
Error message about reading the flash drive appears
Troubleshooting 313
Troubleshooting 314
Step Problem is solved. Go to step
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Troubleshooting 315
Large jobs do not collate
Click File Print Advanced Print As Image OK OK
Troubleshooting 316
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Print jobs do not print
Troubleshooting 317
Printing slows down
Troubleshooting 318
Tray linking does not work
Hardware and internal option problems
Sheet tray problems
Troubleshooting 319
Unexpected page breaks occur
Troubleshooting 320
Cannot detect internal option
Internal Solutions Port does not operate correctly
Troubleshooting 321
Internal print server does not operate correctly
Tray problems
Troubleshooting 322
Paper feed problems
Troubleshooting 323
Settings General Settings Print Recovery Jam Recovery
USB/parallel interface card does not operate correctly
Troubleshooting 324
Action Yes Step Go to step Problem is solved
Paper frequently jams
Paper jam message remains after jam is cleared
Print quality problems
Troubleshooting 325
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 326
Compressed images appear on prints
Troubleshooting 327
Gray background on prints
Troubleshooting 328
Horizontal voids appear on prints
Troubleshooting 329
Incorrect margins on prints
Troubleshooting 330
Paper curl
Print irregularities
Troubleshooting 331
Troubleshooting 332
Print is too dark
Troubleshooting 333
Print is too light
Troubleshooting 334
Printer is printing blank pages
Troubleshooting 335
Printer is printing solid black pages
Troubleshooting 336
Repeating defects appear on prints
Troubleshooting 337
Shadow images appear on prints
Skewed print
Troubleshooting 338
Streaked horizontal lines appear on prints
Troubleshooting 339
Streaked vertical lines appear on prints
Troubleshooting 340
Toner fog or background shading appears on prints
Troubleshooting 341
Toner specks appear on prints
Toner rubs off
Troubleshooting 342
Settings General Settings Quiet Mode On
Transparency print quality is poor
Uneven print density
Troubleshooting 343
Vertical voids appear on prints
Solving home screen applications problems
An application error has occurred
Troubleshooting 344
Embedded Web Server does not open
Troubleshooting 345
Contacting customer support
Tech Library
Mail
Product information
Edition notice
346
October
Trademarks
347
Licensing notices
Noise emission levels
EU waste electronics information
Product disposal
Temperature information
Laser notice
Laser advisory label
349
Power consumption
Mode Description Power consumption Watts
350
Sleep Mode
351
Limited warranty
352
Extent of limited warranty
353
Modular component notice
Patent acknowledgment
Multiple model information
354
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
355
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
356
357
358
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Hibernate Mode
Model‑specific information
359
Radio interference notice
360
361
362
363
Symbols
2100‑sheet tray loading 57, 106 550‑sheet tray installing
Numerics
Index 364
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