Troubleshooting Samsung Printer Issues - ML-2010 Driver & Paper Feed Problems

Troubleshooting Error Messages

When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error.

LED status legend

symbol for “light off”

symbol for “light on”

symbol for “light blinking”

LED pattern

Possible Problems and Solutions

Your system has some problems. If this problem occurs, contact your service representative.

		• Paper jam occurs. To solve the problem, see “Clearing
		Paper Jams” on page 5.6.
		• The front cover is open. Close the front cover.
		• Paper tray is empty. Load the paper in the Tray.
	On Line/Error LED	• The toner cartridge is out of toner. Remove the old toner
	On Line/Error LED	cartridge and install a new one. See “Installing the Toner
	lights red	cartridge and install a new one. See “Installing the Toner
	lights red	Cartridge” on page 2.4.
		Cartridge” on page 2.4.

		• You pressed the Cancel button while the printer is
		receiving data.
		• In Manual Feed mode, there is no paper in the manual
		tray. Load paper into the manual tray.

•If the printer is receiving data, the On Line/Error LED slowly blinks green.

•If the printer is printing the received data, the On Line/ Error LED blinks green fast.

5

SOLVING PROBLEMS 5.17

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Samsung ML-2010 Series manual Troubleshooting Error Messages, LED pattern

Contents

ML-2010 Series About the User’s Guide Contact Samsung World Wide Hungary Contents Common Linux Problems Cleaning the Outside Cleaning the InsideCommon Windows Problems Redistributing Toner Replacing the Toner Cartridge Important Precautions and Safety Information 17SAVE These Instructions Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Page Introduction You can print in Windows 98/Me/2000/XP Special FeaturesMacintosh Printer Driver Features Feature Printer Components Front View Rear View Understanding the Control Panel On Line/Error and Toner Save LEDsSee Troubleshooting Error Messages on Description Cancel button Function Description Setting Up Your Printer Paper Cover a UnpackingComponents may differ from one country to another Carefully remove all of packing tape from the printer Selecting a LocationClearance Space Installing the Toner Cartridge Grasp the front cover and pull it toward you to open Setting UP Your Printer Setting UP Your Printer Loading Paper You can load approximately 150 sheets of paper in the tray Load paper with the print side facing up Connecting a Printer Cable Turning the Printer on Demo page shows the printer’s current configuration Printing a Demo Macintosh Driver Installing Printer SoftwareGuide Linux Driver System Requirements Requirements Using Print Materials Choosing Paper and Other Materials Paper Type Input Source/Capacity a Paper Tray Manual tray Type, Input Sources and CapacitiesGuidelines for Paper and Special Materials Plain paper Only use labels recommended for laser printers Using Print Materials Using the Tray Verifying the Output Location Side up Using the Manual TrayRepeat this step for every page to be printed Printing on Special Materials Using Print Materials Press the Cancel button on the control panel Canceling a Print JobThere are two ways to cancel a print job Load letterheads in the manual tray with the design face Cancel button To stop a print job from the Printers folder Maintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storage Redistributing Toner Maintaining Your Printer Using the Toner Save Mode Replacing the Toner Cartridge Cleaning the Outside Cleaning the PrinterCleaning the Inside Remove the manual tray by pulling it out Plug in the power cord, and turn the printer on Transfer Roller Consumables and Replacement PartsItems Yield Average Pick-up Roller Solving Problems Check Solution Troubleshooting ChecklistLine/Error LED is on Solving General Printing Problems Problem Possible Cause Solution Software User’s Guide. Try printing a Software User’s Guide Garbled, or Text is wrongBut are blank Defective or out Toner Clearing Paper Jams Paper Exit Area Paper gently out Paper Feed Area Manual Tray Around the Toner Cartridge Tips for Avoiding Paper Jams Solving Print Quality Problems Print Quality Checklist Light or faded Solving Print Quality ProblemsProblem Solution Print 4.6. Contact your service representative Scratched. Install a new toner cartridgeDirty. Clean the LSU. See Cleaning the Inside on Change to a lighter weight pages. See Paper Characters ScatterMisformed Skew Wrinkles or Black pages Curl Troubleshooting Error Messages LED pattern Problem Possible Cause and Solution Common Windows ProblemsCommon Macintosh Problems See Software User’s Guide Common Linux Problems /etc/printcap file Am trying to print a Length of the option string that can be passed toMemory usage Rotated and cropped Your software vendor to inform them of the issue Errors Owning the spooler daemon On my PCL or SPLError messages printing Printing Solving Problems Specifications Printer Specifications Paper Specifications 358 x 299 x 217 mm / 14.1 x 11.8 x 8.5 Printer SpecificationsSpecifications and Description Operating Environment Paper Specifications Overview Supported Sizes of Paper Size mm/in.a Weight Capacityb16 to 43 lb 60 to 165 g/m2 bond Maximum size Legal Guidelines for Using Paper Symptom Problem with Solution Paper Paper Output Capacity Paper SpecificationsCategory Specifications Output Tray Capacity Printer and Paper Storage Environment Index Page Software User’s Guide Installing Printer Software in Windows Using Your Printer in Linux Setting Up a Host Computer Setting Up a Client Computer Installing Printer Software in Windows Installing Printer Software in Windows Choose the type of installation Changing the Software Language Reinstalling Printer Software Removing Printer Software Basic Printing Printing a DocumentSelect your printer driver from the Name drop-down list Orientation Printer SettingsLayout Tab Layout Options Size Paper TabCopies Scaling Graphics Tab ResolutionToner Save Mode Darkness About Tab Extras TabPrinter Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Manual Duplex Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Creating a Watermark Using WatermarksUsing an Existing Watermark Watermark section. The Edit Watermark window appears Editing a Watermark Using OverlaysWhat is an Overlay? Deleting a Watermark Using a Page Overlay If necessary, click Confirm Page Overlay When Deleting a Page OverlayList box Click Delete Overlay Sharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Using Status Monitor Opening the Troubleshooting GuideChanging the Status Monitor Program Settings → your printer driver name → Troubleshooting Guide Supported OS Using Your Printer in LinuxSystem Requirements Recommended Capacities Installing the Printer Driver Changing the Printer Connection Method Uninstalling the Printer Driver Using the Configuration ToolSelect Complete uninstall and then click Uninstall Changing Llpr Properties Uninstalling the Printer driver Installing Software for MacintoshInstall the Printer driver Using Your Printer with a Macintosh For a Network-connected Macintosh Setting Up the PrinterPrinting For a USB-connected Macintosh Printer Features Setting Changing Printer SettingsLayout Setting Paper Type Printing Multiple Pages on One Sheet of Paper Select the page order from the Layout Direction option Language, change 4 Layout properties, set Page Rev