Problem | Possible Cause | Solution |
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The paper | There is too much | Remove excess paper from the tray. |
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keeps | paper in the paper | If printing on special materials, use the |
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jamming. | tray. | manual feed mode. |
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| An incorrect type of | Use only paper that meets the |
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| paper is being used. | specifications required by the printer. |
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| There may be debris | Open the front cover and remove the |
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| inside the machine. | debris. |
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The printer | The printer cable is | Disconnect the printer cable and |
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prints, but the | loose or defective. | reconnect. Try a print job that you have |
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text is wrong, |
| already printed successfully. If possible, |
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garbled, or |
| attach the cable and printer to another |
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incomplete. |
| computer and try a print job that you |
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| know works. Finally, try a new printer |
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| cable. |
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| The wrong printer | Check the application’s printer selection |
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| driver was selected. | menu to ensure that your printer is |
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| selected. |
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| The software | Try printing a job from another | 5 |
| application is | application. | |
| malfunctioning. |
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Pages print, | The toner cartridge is | Redistribute the toner, if necessary. See |
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but are blank. | defective or out of | page 4.3. |
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| toner. | If necessary, replace the toner cartridge. |
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| The file may have | Check the file to ensure it does not |
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| blank pages. | contain blank pages. |
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| Some parts, such as | Contact a service representative. |
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| the controller or the |
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| board, may be |
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| defective. |
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ATTENTION:
If you have any printing problem after your printer prints about 50,000 pages, you must contact the customer service to replace the transfer roller.
SOLVING PROBLEMS 5.5
