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Samsung SLC460FWXAA, SL-C460FW/XAA manual Troubleshooting

Models: SL-C460FW SLC460FWXAA SL-C460FW/XAA

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Page 93

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		94
• Clearing original document jams		95
•	Clearing paper jams	100
• Understanding the status LED		104
•	Understanding display messages	106

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting" on page 272).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung SLC460FWXAA, SL-C460FW/XAA manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefitsWide range of functionality and application support Features by models Included, Blank Not availableOperating System C46xW C46xFW Windows Mac Linux Software Features by models Variety feature Features by models Machine does not print Useful to knowGeneral icons About this user’s guideConventions ChapterSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview AccessoriesFront view C46xWC46xFW Rear view Scan to Control panel overviewDisplay screen ArrowsMenu PowerStop/Clear WakeupID Copy C46xFWAddress Clear PowerBook Redial PauseTurn the switch on if the machine has a power switch Turning on the machineConnect the machine to the electricity supply first Installing driver over the network on Installing the driver locallyAccessories Run WindowsReinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menuMenu overview Menu overview Web Menu overview Wi-Fi ON/OFF TCP/IP IPv4 WirelessWi-Fi Direct NetworkPress System Setup Machine Setup Machine’s basic settingsSelect the option you want, then press OK PanelMachine’s basic settings To change the size, you need to adjust the paper guides Media and trayTray overview Loading paper in the tray Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsTypes Traya Plain Thick Thin Bond Color CardStock Labels Card stock/ Custom-sized paper LabelsSetting the paper size and type Press System Setup Paper Setup Paper Size or Paper TypePreprinted paper Paper tab Size Edit... and set Custom Paper Size Settings Using the output supportOn the scanner glass Preparing originalsLoading originals Media and tray Document input tray Document feederAdjust the document feeder width guides to the paper size Printing Basic printingCanceling a print job Click Properties or Preferences Opening printing preferencesUsing help Using a favorite settingEco printing Setting Eco mode on the control panelEco options Setting eco mode on the driverBasic copying Changing the settings for each copyDarkness Basic copyReduced or enlarged copy OriginalID card copying Depending on the model, the operating procedure may differPress ID Copy on the control panel Place Front Side and Press Start appears on the displayPress Start Basic Scanning Basic scanningBasic faxing Preparing to faxSending a fax Sending a fax to multiple destinations Sending a fax manuallyReceiving a fax Adjusting the document settingsResolution Using USB memory device About USB memoryPlugging in a USB memory device Scanning to a USB memory device ScanningTo print a document from a USB memory device Customizing Scan to USBPrinting from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg BaselineFormatting a USB memory device Deleting an image fileManaging USB memory Select File Manage Delete and press OKSelect Check Space Viewing the USB memory statusMaintenance Ordering supplies and accessories Type Average yield a Part name Available suppliesAvailable maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alertCleaning the outside Cleaning the machineCleaning the inside Cleaning the machine Cleaning the scan unit Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClearing paper jams Inside the machine Exit area Color of the LED indicates the machines current status Understanding the status LEDUnderstanding the status LED Paper Jam-related messages Understanding display messagesToner-related messages Understanding display messages Tray-related messages Network-related messagesMisc. messages Install color toner Message Meaning Suggested solutions CalibratingError error number Install TRTransfer Belt Error Message Meaning Suggested solutions Prepare newMessage Meaning Suggested solutions Replace/Install InstallAppendix General specifications SpecificationsPower save mode c Items Description Power consumption Average operating modePower off mode d Wireless e ModulePrint media specifications Pre-printed Colored Refer to the PlainPaper section Recycled Labels b Letter, Legal, Oficio B5, Executive, A5 Letter, Legal, OficioSystem requirements Microsoft WindowsWindows Server 2008 R2 Windows VistaLinux MacItems Requirements Free HDD space GB 2 GB Wireless security Items Specifications Network interfaceNetwork environment Network operating systemRegulatory information Laser safety statementOzone safety Power saver Mercury SafetyRecycling Applicable in countries with separate collection systems 2000mFCC information to the user United States of America onlyRadio frequency emissions Call, 877 278Canadian radio interference regulations Federal Communications Commission FCCUnited States of America Germany only FCC Statement for Wireless LAN useTurkey only Thai only Russia only Canada onlyFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow EarthEC Certification EU countriesEEA/EFTA countries No limitations at this time Israel only Regulatory compliance statements Wireless guidanceRegulatory information China only REV.1.01 CopyrightAdvanced Advanced 265 Software Installation After the installation is finished, click Close Installation for MacClick Continue ListOr Print & Fax Reinstallation for MacInstalling the Unified Linux Driver Installation for LinuxReinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP addressNetwork manager before proceeding IPv4 configuration using SetIP MacPreferences or Administrator IPv4 configuration using SetIP LinuxConnection Type and click Set IP Address button Open /opt/Samsung/mfp/share/utilsInstalling driver over the network Silent installation ModeCommand- line Definition Description Installing driver over the network Mac Opens Printers and FaxesPrinters and Faxes folder Linux Install the Linux driver and add network printerConnection Type and click Continue Click IP and select HP Jetdirect Socket in ProtocolAdd a network printer DHCPv6 address configuration IPv6 configurationActivating IPv6 From the control panelFrom the SyncThru Web Service IPv6 address configurationID admin Password sec00000 SettingsAddress must be enclosed in brackets Wireless network name and network password Wireless network setupUnderstanding your network type Getting startedWith Access Point Introducing wireless set up methodsFrom the machine’s control PanelSee Setting up Wi-Fi Direct on Using the WPS button Items to prepareChoosing your type Machines with a display screen Wireless OK WPS SettingMachines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Using the menu buttonAccess point via USB cable Setup using WindowsPress Network Wireless Wlan Settings Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Creating the ad hoc network in Windows Ad hoc via USB cableOperation Mode Select ad hoc Cable between the computer and machine. Click Next Setup using MacFor the Dhcp method For the Static methodPowered on Make sure that the machine is connected to your computerType and click Continue Next If the screen does not appear, go to stepWEP Key Index Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Type and click Continue For the Dhcp method Using a network cable Printing a network configuration reportMachine when configuring the wireless network QuitConfiguring the machine’s wireless network IP setting using SetIP Program WindowsUsing SyncThru Web Service Click Wireless WizardTurning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectClick Wireless Custom You can also turn the Wi-Fi network on/offEnable or disable Wi-Fi Direct and set other options Setting up the mobile deviceSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi DirectTroubleshooting Problems during setup or driver installationHow to compare Click Configure Port... buttonFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Supported Mobile OS Samsung Mobile PrintSupported devices Android OS 2.1 or higher IOS 4.0 or higherUsing the NFC feature RequirementsDirect on Printer starts printing Select scan mode ScanningIf neccessary, change the scan option by pressing Using the NFC feature You can enable the IPP protocol or mDNS protocol Setting up AirPrintAirPrint Printing via AirPrintAirPrint Registering your Google account to the printer Google Cloud PrintClick Register Confirmation pop-up window appearsClick Finish printer registration Printing with Google Cloud PrintClick Manage your printers Tap Click here to PrintClick the Print button Select Print with Google Cloud PrintUseful Setting Menus Before you begin reading a chapter Document Type PrintCopy Copy featureLayout 2-up or Layout 4-up Description Original Size Layout ID CopyCopy Setup Change Default Reduce/Enlarge Change Default Copy CollationFax Fax FeatureSending setup Dial ModeTo change the menu options Another setup Receiving setupDrpd Mode To change the menu options Press FaxSets the machine to print a report with detailed Scan feature Scan setupScan Resets the USB scan setting to the printer’s out-of-box Machine setup System setupPressing any button Sound / Volume Paper setup Address Book ReportMaintenance Allows you to adjust the color setting such as contrast Press Menu Network on the control panel Network setupOption Description TCP/IP IPv4Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersUsing speed dial numbers Setting up the fax address bookRegistering a speed dial number Editing speed dial numbersEditing group dial numbers Press Cancel or Stop/Clear to return to ready modeRegistering a group dial number Searching address book for an entryPrinting address book Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and PrintersPrinting to a file PRN Using advanced print featuresCheck the Print to file box in the Print window For example, c\Temp\file nameUnderstanding special printer features Poster Printing Booklet Printing Description Double-sided Printing ManualPaper Options Printing features Creating a new OverlayUsing a page overlay List boxPrinting Preferences window, click the Advanced tab Printing a document Changing printer settingsPrinting multiple pages on one sheet Mac printingLinux printing Printing on both sides of the paper Using helpOpen the Unified Driver Configurator Configuring Printer PropertiesPrinting from applications Printing filesPrinting features Scan features Setting the scan settings in the computerBasic scanning method Select Scan to PC Settings menu Scanning from network connected machineSelect the option you want and press OK Scanning begins Scanning using the WSD feature Installing a WSD Printer DriverScanning to WSD Select Scan Scan to WSD on the control panelScanning from image editing program Scanning using the WIA driverScanning with Samsung Easy Document Creator From the Start menu select Programs or All ProgramsSelect to Save to Location, Send to E-mail, or Send to SNS Mac scanning Scanning from USB connected machineStart Applications and click Image Capture Click Devices Browse Devices on Menu barSelect the scanner on the list Linux scanningClick Properties From the Scanner Properties window, click PreviewEditing an image with Image Manager Preview PanePane Automatic redialing Fax featuresRedialing the fax number Confirming a transmissionMenu Fax Setup Delaying a fax transmissionSending a fax in the computer Select Samsung Network PC Fax from the Print windowCanceling a reserved fax job Adding documents to a reserved faxEnter the job name and the time 2930 Forwarding a received fax Receiving a fax in the computerPanel Receiving manually in Tel mode Press OK Press Cancel or Stop/Clear to return to ready modeChanging the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd modeReceiving faxes with an extension telephone Press OK when Drpd appears and start over from step Receiving in secure receiving modeMenu Fax Feature Secure Receive on the control panel Printing received faxesPrinting sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Logging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewMaintenance tab Settings tabSetting the system administrator’s information Information tab Security tabYour machine’s embedded website opens Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows onlyUsing Samsung Easy Document Creator Machine status Samsung Printer Status overviewIcon Mean Description Toner LevelOrder Supplies Using Samsung Printer StatusUser’s Guide CloseUsing the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationPrinters tab Printer control buttons are, as follows Classes tabSwitches to Ports configuration Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Print Printing problemsPaper source Machine selects printPrint job is extremely Slow Half the page is blankPages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not goodPrinting problems Printing quality problems Condition Suggested solutions Light or faded printPaper Toner specks ConditionDropouts White SpotsCondition Suggested solutions Vertical lines Black or color backgroundToner smear Characters or pictures Background scatterCurl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Message appears on yourFaxing problems You sent Machine dials a number Common Windows problems Operating system problemsCommon Mac problems Common Linux problems Error message appears when Condition Suggested solutions Cannot scan via Gimp FrontEnd Cannot open port device fileCommon PostScript problems Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screenSystem requirements Operating Requirement recommended Free HDDSpace From the Desktop Screen From the Start ScreenClick the window and select Run Setup.exe Address on Installing the driver over the networkInstalling the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless networkInstalling the driver over the wireless network Click Programs and Features Uninstalling the driverUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Deleting a printer Cancelling a print jobBasic printing Printing from WindowsOpening more settings Click More settings BasicEco settings Layout settings Paper settingsJob Accounting This option allows you to print with the given permissionSelect the content you want to print from other application Password to print using it Can be stored on your computerScanning from Windows From the Charms, select Share Samsung Printer ExperienceUsing Samsung Printer Experience Find Samsung Printers Accessing management toolsInstalling accessories Select Device SettingsSearch for Devices and Printers Devices and Printers TroubleshootingCote D’ Ivoire Country/Region Customer Care Center WebSiteCyprus Hong Kong Nicaragua Russia 802.11 Access pointAppleTalk 802.11b/g/nCoverage DefaultCollation Control PanelDuplex Dot Matrix PrinterDuty Cycle Emulation EtherTalkEthernet Fuser UnitGrayscale GatewayHalftone Mass storage device HDDIPM ITU-T No chartModem MAC addressOriginals NetWarePrinter Driver PostScriptPrint Media PRN fileToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Index Faxing Up printing Scanning with Samsung Scan Assitant ReportsWPS the machine does not have a display WPS