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Samsung SLC460FWXAA, SL-C460FW/XAA manual 265

Models: SL-C460FW SLC460FWXAA SL-C460FW/XAA

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ADVANCED

Samsung Easy Color Manager	256
Samsung AnyWeb Print	257
Easy Eco Driver	258
Using SyncThru™ Web Service	259
Using Samsung Easy Printer Manager	262
Using Samsung Easy Document Creator	265
Using Samsung Printer Status	266
Using the Linux Unified Driver Configurator	268

6. Troubleshooting

Paper feeding problems	273
Power and cable connecting problems	274
Printing problems	275
Printing quality problems	279
Copying problems	287
Scanning problems	288
Faxing problems	289
Operating system problems	291

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Samsung SLC460FWXAA, SL-C460FW/XAA manual 265

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendlyWide range of functionality and application support Features by models Included, Blank Not availableOperating System C46xW C46xFW Windows Mac Linux Software Features by models Variety feature Features by models Useful to know Machine does not printConventions About this user’s guideGeneral icons ChapterSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overviewC46xW Front viewC46xFW Rear view Display screen Control panel overviewScan to ArrowsStop/Clear PowerMenu WakeupC46xFW ID CopyBook Redial Clear PowerAddress PauseTurn the switch on if the machine has a power switch Turning on the machineConnect the machine to the electricity supply first Accessories Run Installing the driver locallyInstalling driver over the network on WindowsReinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overviewMenu overview Menu overview Web Menu overview Wi-Fi Direct TCP/IP IPv4 WirelessWi-Fi ON/OFF NetworkSelect the option you want, then press OK Machine’s basic settingsPress System Setup Machine Setup PanelMachine’s basic settings To change the size, you need to adjust the paper guides Media and trayTray overview Loading paper in the tray Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaTypes Traya Plain Thick Thin Bond Color CardStock Labels Labels Card stock/ Custom-sized paperSetting the paper size and type Press System Setup Paper Setup Paper Size or Paper TypePreprinted paper Using the output support Paper tab Size Edit... and set Custom Paper Size SettingsOn the scanner glass Preparing originalsLoading originals Media and tray Document feeder Document input trayAdjust the document feeder width guides to the paper size Basic printing PrintingCanceling a print job Opening printing preferences Click Properties or PreferencesUsing a favorite setting Using helpSetting Eco mode on the control panel Eco printingSetting eco mode on the driver Eco optionsDarkness Changing the settings for each copyBasic copying Basic copyOriginal Reduced or enlarged copyDepending on the model, the operating procedure may differ ID card copyingPress ID Copy on the control panel Place Front Side and Press Start appears on the displayPress Start Basic scanning Basic ScanningBasic faxing Preparing to faxSending a fax Sending a fax manually Sending a fax to multiple destinationsAdjusting the document settings Receiving a faxResolution Using USB memory device About USB memoryPlugging in a USB memory device Scanning Scanning to a USB memory devicePrinting from a USB memory device Customizing Scan to USBTo print a document from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg BaselineManaging USB memory Deleting an image fileFormatting a USB memory device Select File Manage Delete and press OKViewing the USB memory status Select Check SpaceMaintenance Ordering supplies and accessories Available supplies Type Average yield a Part nameAvailable maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selectionCleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the scan unit Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Clearing paper jams TrayClearing paper jams Inside the machine Exit area Understanding the status LED Color of the LED indicates the machines current statusUnderstanding the status LED Understanding display messages Paper Jam-related messagesToner-related messages Understanding display messages Tray-related messages Network-related messagesMisc. messages Error error number Message Meaning Suggested solutions CalibratingInstall color toner Install TRMessage Meaning Suggested solutions Replace/Install Message Meaning Suggested solutions Prepare newTransfer Belt Error InstallAppendix Specifications General specificationsPower off mode d Items Description Power consumption Average operating modePower save mode c Wireless e ModulePrint media specifications Paper section Recycled Labels b Letter, Legal, Oficio Colored Refer to the PlainPre-printed B5, Executive, A5 Letter, Legal, OficioMicrosoft Windows System requirementsWindows Vista Windows Server 2008 R2Mac LinuxItems Requirements Free HDD space GB 2 GB Network environment Items Specifications Network interfaceWireless security Network operating systemLaser safety statement Regulatory informationOzone safety Power saver Mercury SafetyRecycling 2000m Applicable in countries with separate collection systemsRadio frequency emissions United States of America onlyFCC information to the user Call, 877 278Canadian radio interference regulations Federal Communications Commission FCCUnited States of America Turkey only FCC Statement for Wireless LAN useGermany only Thai only Russia only Canada onlyFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow EarthEC Certification EU countriesEEA/EFTA countries No limitations at this time Wireless guidance Israel only Regulatory compliance statementsRegulatory information China only Copyright REV.1.01Advanced Advanced 265 Software Installation Click Continue Installation for MacAfter the installation is finished, click Close ListReinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP addressIPv4 configuration using SetIP Mac Network manager before proceedingConnection Type and click Set IP Address button IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utilsInstalling driver over the network Silent installation ModeCommand- line Definition Description Installing driver over the network Mac Opens Printers and FaxesPrinters and Faxes folder Connection Type and click Continue Install the Linux driver and add network printerLinux Click IP and select HP Jetdirect Socket in ProtocolAdd a network printer Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panelID admin Password sec00000 IPv6 address configurationFrom the SyncThru Web Service SettingsAddress must be enclosed in brackets Understanding your network type Wireless network setupWireless network name and network password Getting startedFrom the machine’s control Introducing wireless set up methodsWith Access Point PanelSee Setting up Wi-Fi Direct on Using the WPS button Items to prepareChoosing your type Wireless OK WPS Setting Machines with a display screenMachines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu buttonAccess point via USB cable Setup using WindowsPress Network Wireless Wlan Settings Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Ad hoc via USB cable Creating the ad hoc network in WindowsOperation Mode Select ad hoc For the Dhcp method Setup using MacCable between the computer and machine. Click Next For the Static methodPowered on Make sure that the machine is connected to your computerType and click Continue Next If the screen does not appear, go to stepWEP Key Index Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Type and click Continue For the Dhcp method Machine when configuring the wireless network Printing a network configuration reportUsing a network cable QuitUsing SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Click Wireless Custom Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/offSelect Network Wireless Wi-Fi Direct from the control panel Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Enable Wi-Fi DirectProblems during setup or driver installation TroubleshootingHow to compare Click Configure Port... buttonFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Supported devices Samsung Mobile PrintSupported Mobile OS Android OS 2.1 or higher IOS 4.0 or higherUsing the NFC feature RequirementsDirect on Printer starts printing Select scan mode ScanningIf neccessary, change the scan option by pressing Using the NFC feature AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol Printing via AirPrintAirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appearsClick Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to PrintSelect Print with Google Cloud Print Click the Print buttonUseful Setting Menus Before you begin reading a chapter Print Document TypeLayout 2-up or Layout 4-up Description Original Size Copy featureCopy Layout ID CopyCopy Setup Change Default Copy Collation Change Default Reduce/EnlargeFax Feature FaxSending setup Dial ModeTo change the menu options Drpd Mode Receiving setupAnother setup To change the menu options Press FaxSets the machine to print a report with detailed Scan feature Scan setupScan Resets the USB scan setting to the printer’s out-of-box System setup Machine setupPressing any button Sound / Volume Paper setup Report Address BookMaintenance Allows you to adjust the color setting such as contrast Option Description Network setupPress Menu Network on the control panel TCP/IP IPv4Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or charactersRegistering a speed dial number Setting up the fax address bookUsing speed dial numbers Editing speed dial numbersRegistering a group dial number Press Cancel or Stop/Clear to return to ready modeEditing group dial numbers Searching address book for an entryPrinting address book Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and PrintersCheck the Print to file box in the Print window Using advanced print featuresPrinting to a file PRN For example, c\Temp\file nameUnderstanding special printer features Poster Printing Booklet Printing Description Double-sided Printing ManualPaper Options Printing features Overlay Creating a newUsing a page overlay List boxPrinting Preferences window, click the Advanced tab Printing multiple pages on one sheet Changing printer settingsPrinting a document Mac printingPrinting on both sides of the paper Using help Linux printingPrinting from applications Configuring Printer PropertiesOpen the Unified Driver Configurator Printing filesPrinting features Scan features Setting the scan settings in the computerBasic scanning method Select Scan to PC Settings menu Scanning from network connected machineSelect the option you want and press OK Scanning begins Scanning to WSD Installing a WSD Printer DriverScanning using the WSD feature Select Scan Scan to WSD on the control panelScanning using the WIA driver Scanning from image editing programScanning with Samsung Easy Document Creator From the Start menu select Programs or All ProgramsSelect to Save to Location, Send to E-mail, or Send to SNS Start Applications and click Image Capture Scanning from USB connected machineMac scanning Click Devices Browse Devices on Menu barClick Properties Linux scanningSelect the scanner on the list From the Scanner Properties window, click PreviewEditing an image with Image Manager Preview PanePane Redialing the fax number Fax featuresAutomatic redialing Confirming a transmissionSending a fax in the computer Delaying a fax transmissionMenu Fax Setup Select Samsung Network PC Fax from the Print windowCanceling a reserved fax job Adding documents to a reserved faxEnter the job name and the time 2930 Forwarding a received fax Receiving a fax in the computerPanel Receiving manually in Tel mode Press OK Press Cancel or Stop/Clear to return to ready modeChanging the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd modeReceiving faxes with an extension telephone Menu Fax Feature Secure Receive on the control panel Receiving in secure receiving modePress OK when Drpd appears and start over from step Printing received faxesPrinting sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overviewSetting the system administrator’s information Settings tabMaintenance tab Information tab Security tabYour machine’s embedded website opens Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Scan to PC Settings Device SettingsFax to PC Settings Alert Settings Windows onlyUsing Samsung Easy Document Creator Icon Mean Description Samsung Printer Status overviewMachine status Toner LevelUser’s Guide Using Samsung Printer StatusOrder Supplies CloseUsing the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationPrinters tab Classes tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintPrint job is extremely Machine selects printPaper source Slow Half the page is blankBlank Condition Possible cause Suggested solutionsPages print, but they are Photos is not goodPrinting problems Printing quality problems Condition Suggested solutions Light or faded printPaper Dropouts ConditionToner specks White SpotsCondition Suggested solutions Vertical lines Black or color backgroundToner smear Background scatter Characters or picturesCurl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Message appears on yourFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Mac problems Common Linux problems End Condition Suggested solutions Cannot scan via Gimp FrontError message appears when Cannot open port device fileCommon PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop ScreenSystem requirements Operating Requirement recommended Free HDDSpace From the Start Screen From the Desktop ScreenClick the window and select Run Setup.exe Installing the driver over the network Address onInstalling the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows UpdateInstalling the driver over the wireless network Uninstalling the driver Click Programs and FeaturesUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Basic printing Cancelling a print jobDeleting a printer Printing from WindowsOpening more settings Click More settings BasicEco settings Job Accounting Paper settingsLayout settings This option allows you to print with the given permissionScanning from Windows Password to print using it Can be stored on your computerSelect the content you want to print from other application From the Charms, select Share Samsung Printer ExperienceUsing Samsung Printer Experience Accessing management tools Find Samsung PrintersInstalling accessories Select Device SettingsSearch for Devices and Printers Troubleshooting Devices and PrintersCountry/Region Customer Care Center WebSite Cote D’ IvoireCyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPrint Media PostScriptPrinter Driver PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Faxing Up printing Reports Scanning with Samsung Scan AssitantWPS WPS the machine does not have a display