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Samsung SLC460FWXAA, SL-C460FW/XAA manual Operating system problems, Common Windows problems

Models: SL-C460FW SLC460FWXAA SL-C460FW/XAA

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Operating system problems

1

Common Windows problems

Condition	Suggested solutions

“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
during installation.

“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.

“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
message appear.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

6. Troubleshooting 291

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Samsung SLC460FWXAA, SL-C460FW/XAA manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefitsWide range of functionality and application support Features by models Included, Blank Not availableOperating System C46xW C46xFW Windows Mac Linux Software Features by models Variety feature Features by models Machine does not print Useful to knowChapter About this user’s guideGeneral icons ConventionsSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview AccessoriesFront view C46xWC46xFW Rear view Arrows Control panel overviewScan to Display screenWakeup PowerMenu Stop/ClearID Copy C46xFWPause Clear PowerAddress Book RedialTurn the switch on if the machine has a power switch Turning on the machineConnect the machine to the electricity supply first Windows Installing the driver locallyInstalling driver over the network on Accessories RunReinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menuMenu overview Menu overview Web Menu overview Network TCP/IP IPv4 WirelessWi-Fi ON/OFF Wi-Fi DirectPanel Machine’s basic settingsPress System Setup Machine Setup Select the option you want, then press OKMachine’s basic settings To change the size, you need to adjust the paper guides Media and trayTray overview Loading paper in the tray Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsTypes Traya Plain Thick Thin Bond Color CardStock Labels Card stock/ Custom-sized paper LabelsSetting the paper size and type Press System Setup Paper Setup Paper Size or Paper TypePreprinted paper Paper tab Size Edit... and set Custom Paper Size Settings Using the output supportOn the scanner glass Preparing originalsLoading originals Media and tray Document input tray Document feederAdjust the document feeder width guides to the paper size Printing Basic printingCanceling a print job Click Properties or Preferences Opening printing preferencesUsing help Using a favorite settingEco printing Setting Eco mode on the control panelEco options Setting eco mode on the driverBasic copy Changing the settings for each copyBasic copying DarknessReduced or enlarged copy OriginalID card copying Depending on the model, the operating procedure may differPress ID Copy on the control panel Place Front Side and Press Start appears on the displayPress Start Basic Scanning Basic scanningBasic faxing Preparing to faxSending a fax Sending a fax to multiple destinations Sending a fax manuallyReceiving a fax Adjusting the document settingsResolution Using USB memory device About USB memoryPlugging in a USB memory device Scanning to a USB memory device ScanningTiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Customizing Scan to USBTo print a document from a USB memory device Printing from a USB memory deviceSelect File Manage Delete and press OK Deleting an image fileFormatting a USB memory device Managing USB memorySelect Check Space Viewing the USB memory statusMaintenance Ordering supplies and accessories Type Average yield a Part name Available suppliesAvailable maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alertCleaning the outside Cleaning the machineCleaning the inside Cleaning the machine Cleaning the scan unit Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClearing paper jams Inside the machine Exit area Color of the LED indicates the machines current status Understanding the status LEDUnderstanding the status LED Paper Jam-related messages Understanding display messagesToner-related messages Understanding display messages Tray-related messages Network-related messagesMisc. messages Install TR Message Meaning Suggested solutions CalibratingInstall color toner Error error numberInstall Message Meaning Suggested solutions Prepare newTransfer Belt Error Message Meaning Suggested solutions Replace/InstallAppendix General specifications SpecificationsWireless e Module Items Description Power consumption Average operating modePower save mode c Power off mode dPrint media specifications B5, Executive, A5 Letter, Legal, Oficio Colored Refer to the PlainPre-printed Paper section Recycled Labels b Letter, Legal, OficioSystem requirements Microsoft WindowsWindows Server 2008 R2 Windows VistaLinux MacItems Requirements Free HDD space GB 2 GB Network operating system Items Specifications Network interfaceWireless security Network environmentRegulatory information Laser safety statementOzone safety Power saver Mercury SafetyRecycling Applicable in countries with separate collection systems 2000mCall, 877 278 United States of America onlyFCC information to the user Radio frequency emissionsCanadian radio interference regulations Federal Communications Commission FCCUnited States of America Thai only Russia only Canada only FCC Statement for Wireless LAN useGermany only Turkey onlyFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Green and Yellow Earth Important warningApprovals and Certifications Declaration of conformity European countriesEC Certification EU countriesEEA/EFTA countries No limitations at this time Israel only Regulatory compliance statements Wireless guidanceRegulatory information China only REV.1.01 CopyrightAdvanced Advanced 265 Software Installation List Installation for MacAfter the installation is finished, click Close Click ContinueOr Print & Fax Reinstallation for MacInstalling the Unified Linux Driver Installation for LinuxReinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration reportNetwork manager before proceeding IPv4 configuration using SetIP MacOpen /opt/Samsung/mfp/share/utils IPv4 configuration using SetIP LinuxPreferences or Administrator Connection Type and click Set IP Address buttonInstalling driver over the network Silent installation ModeCommand- line Definition Description Installing driver over the network Mac Opens Printers and FaxesPrinters and Faxes folder Click IP and select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Connection Type and click ContinueAdd a network printer From the control panel IPv6 configurationDHCPv6 address configuration Activating IPv6Settings IPv6 address configurationFrom the SyncThru Web Service ID admin Password sec00000Address must be enclosed in brackets Getting started Wireless network setupWireless network name and network password Understanding your network typePanel Introducing wireless set up methodsWith Access Point From the machine’s controlSee Setting up Wi-Fi Direct on Using the WPS button Items to prepareChoosing your type Machines with a display screen Wireless OK WPS SettingMachines without a display screen Using the menu button Re-connecting to a networkDisconnecting from a network Canceling the connection processAccess point via USB cable Setup using WindowsPress Network Wireless Wlan Settings Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Creating the ad hoc network in Windows Ad hoc via USB cableOperation Mode Select ad hoc For the Static method Setup using MacCable between the computer and machine. Click Next For the Dhcp methodPowered on Make sure that the machine is connected to your computerType and click Continue Next If the screen does not appear, go to stepWEP Key Index Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Type and click Continue For the Dhcp method Quit Printing a network configuration reportUsing a network cable Machine when configuring the wireless networkClick Wireless Wizard IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web ServiceTurning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Click Wireless CustomEnable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Select Network Wireless Wi-Fi Direct from the control panelTroubleshooting Problems during setup or driver installationHow to compare Click Configure Port... buttonFor Windows 7/8, select Control Panel Devices and Printers Other problems Wireless network setup Android OS 2.1 or higher IOS 4.0 or higher Samsung Mobile PrintSupported Mobile OS Supported devicesUsing the NFC feature RequirementsDirect on Printer starts printing Select scan mode ScanningIf neccessary, change the scan option by pressing Using the NFC feature Printing via AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol AirPrintAirPrint Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click RegisterTap Click here to Print Printing with Google Cloud PrintClick Finish printer registration Click Manage your printersClick the Print button Select Print with Google Cloud PrintUseful Setting Menus Before you begin reading a chapter Document Type PrintLayout ID Copy Copy featureCopy Layout 2-up or Layout 4-up Description Original SizeCopy Setup Change Default Reduce/Enlarge Change Default Copy CollationFax Fax FeatureSending setup Dial ModeTo change the menu options To change the menu options Press Fax Receiving setupAnother setup Drpd ModeSets the machine to print a report with detailed Scan feature Scan setupScan Resets the USB scan setting to the printer’s out-of-box Machine setup System setupPressing any button Sound / Volume Paper setup Address Book ReportMaintenance Allows you to adjust the color setting such as contrast TCP/IP IPv4 Network setupPress Menu Network on the control panel Option DescriptionMdns You have to enable this option to use Mdns Special Features Altitude adjustment Key Assigned numbers, letters, or characters Entering various charactersEntering alphanumeric characters Keypad letters and numbersEditing speed dial numbers Setting up the fax address bookUsing speed dial numbers Registering a speed dial numberSearching address book for an entry Press Cancel or Stop/Clear to return to ready modeEditing group dial numbers Registering a group dial numberPrinting address book Select Control Panel Devices and Printers Printing featuresChanging the default print settings Setting your machine as a default machineFor example, c\Temp\file name Using advanced print featuresPrinting to a file PRN Check the Print to file box in the Print windowUnderstanding special printer features Poster Printing Booklet Printing Description Double-sided Printing ManualPaper Options Printing features Creating a new OverlayUsing a page overlay List boxPrinting Preferences window, click the Advanced tab Mac printing Changing printer settingsPrinting a document Printing multiple pages on one sheetLinux printing Printing on both sides of the paper Using helpPrinting files Configuring Printer PropertiesOpen the Unified Driver Configurator Printing from applicationsPrinting features Scan features Setting the scan settings in the computerBasic scanning method Select Scan to PC Settings menu Scanning from network connected machineSelect the option you want and press OK Scanning begins Select Scan Scan to WSD on the control panel Installing a WSD Printer DriverScanning using the WSD feature Scanning to WSDScanning from image editing program Scanning using the WIA driverScanning with Samsung Easy Document Creator From the Start menu select Programs or All ProgramsSelect to Save to Location, Send to E-mail, or Send to SNS Click Devices Browse Devices on Menu bar Scanning from USB connected machineMac scanning Start Applications and click Image CaptureFrom the Scanner Properties window, click Preview Linux scanningSelect the scanner on the list Click PropertiesEditing an image with Image Manager Preview PanePane Confirming a transmission Fax featuresAutomatic redialing Redialing the fax numberSelect Samsung Network PC Fax from the Print window Delaying a fax transmissionMenu Fax Setup Sending a fax in the computerCanceling a reserved fax job Adding documents to a reserved faxEnter the job name and the time 2930 Forwarding a received fax Receiving a fax in the computerPanel Receiving manually in Tel mode Press OK Press Cancel or Stop/Clear to return to ready modeChanging the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd modeReceiving faxes with an extension telephone Printing received faxes Receiving in secure receiving modePress OK when Drpd appears and start over from step Menu Fax Feature Secure Receive on the control panelPrinting sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web ServiceInformation tab Security tab Settings tabMaintenance tab Setting the system administrator’s informationYour machine’s embedded website opens Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Alert Settings Windows only Device SettingsFax to PC Settings Scan to PC SettingsUsing Samsung Easy Document Creator Toner Level Samsung Printer Status overviewMachine status Icon Mean DescriptionClose Using Samsung Printer StatusOrder Supplies User’s GuideUsing the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationPrinters tab Printer control buttons are, as follows Classes tabSwitches to Ports configuration Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Print Printing problemsSlow Half the page is blank Machine selects printPaper source Print job is extremelyPhotos is not good Condition Possible cause Suggested solutionsPages print, but they are BlankPrinting problems Printing quality problems Condition Suggested solutions Light or faded printPaper White Spots ConditionToner specks DropoutsCondition Suggested solutions Vertical lines Black or color backgroundToner smear Characters or pictures Background scatterCurl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Message appears on your Scanning problemsCondition Suggested solutions Scanner does not work Unit scans very slowlyFaxing problems You sent Machine dials a number Common Windows problems Operating system problemsCommon Mac problems Common Linux problems Cannot open port device file Condition Suggested solutions Cannot scan via Gimp FrontError message appears when EndCommon PostScript problems Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screenSystem requirements Operating Requirement recommended Free HDDSpace From the Desktop Screen From the Start ScreenClick the window and select Run Setup.exe Address on Installing the driver over the networkInstalling the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless networkInstalling the driver over the wireless network Click Programs and Features Uninstalling the driverUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Printing from Windows Cancelling a print jobDeleting a printer Basic printingOpening more settings Click More settings BasicEco settings This option allows you to print with the given permission Paper settingsLayout settings Job AccountingFrom the Charms, select Share Samsung Printer Experience Password to print using it Can be stored on your computerSelect the content you want to print from other application Scanning from WindowsUsing Samsung Printer Experience Find Samsung Printers Accessing management toolsInstalling accessories Select Device SettingsSearch for Devices and Printers Devices and Printers TroubleshootingCote D’ Ivoire Country/Region Customer Care Center WebSiteCyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalkControl Panel DefaultCoverage CollationDuplex Dot Matrix PrinterDuty Cycle Fuser Unit EtherTalkEmulation EthernetMass storage device HDD GatewayGrayscale HalftoneIPM ITU-T No chartModem MAC addressOriginals NetWarePRN file PostScriptPrinter Driver Print MediaToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Index Faxing Up printing Scanning with Samsung Scan Assitant ReportsWPS the machine does not have a display WPS