Troubleshooting | Samsung SL-C460FW/XAA, SLC460FWXAA specification

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	273
• Power and cable connecting problems		274
•	Printing problems	275
•	Printing quality problems	279
•	Copying problems	287
•	Scanning problems	288
•	Faxing problems	289
•	Operating system problems	291

For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 185).

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Samsung SL-C460FW/XAA, SLC460FWXAA manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Wide range of functionality and application support Operating System C46xW C46xFW Windows Mac Linux Features by modelsIncluded, Blank Not available Software Features by models Variety feature Features by models Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overview C46xW Front view C46xFW Rear view Control panel overview Scan toDisplay screen Arrows Power MenuStop/Clear Wakeup C46xFW ID Copy Clear Power AddressBook Redial Pause Connect the machine to the electricity supply first Turn the switch on if the machine has a power switchTurning on the machine Installing the driver locally Installing driver over the network onAccessories Run Windows Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overview Menu overview Menu overview Web Menu overview TCP/IP IPv4 Wireless Wi-Fi ON/OFFWi-Fi Direct Network Machine’s basic settings Press System Setup Machine SetupSelect the option you want, then press OK Panel Machine’s basic settings Tray overview To change the size, you need to adjust the paper guidesMedia and tray Loading paper in the tray Media and tray Manager select Switch to advanced mode Device Settings Printing on special media Types Traya Plain Thick Thin Bond Color CardStock Labels Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and typePress System Setup Paper Setup Paper Size or Paper Type Using the output support Paper tab Size Edit... and set Custom Paper Size Settings Loading originals On the scanner glassPreparing originals Media and tray Document feeder Document input tray Adjust the document feeder width guides to the paper size Basic printing Printing Canceling a print job Opening printing preferences Click Properties or Preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco options Changing the settings for each copy Basic copyingDarkness Basic copy Original Reduced or enlarged copy Depending on the model, the operating procedure may differ ID card copying Press Start Press ID Copy on the control panelPlace Front Side and Press Start appears on the display Basic scanning Basic Scanning Sending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinations Adjusting the document settings Receiving a fax Resolution Plugging in a USB memory device Using USB memory deviceAbout USB memory Scanning Scanning to a USB memory device Customizing Scan to USB To print a document from a USB memory devicePrinting from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Deleting an image file Formatting a USB memory deviceManaging USB memory Select File Manage Delete and press OK Viewing the USB memory status Select Check Space Maintenance Ordering supplies and accessories Available supplies Type Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the scan unit Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Clearing paper jams Tray Clearing paper jams Inside the machine Exit area Understanding the status LED Color of the LED indicates the machines current status Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Understanding display messages Misc. messages Tray-related messagesNetwork-related messages Message Meaning Suggested solutions Calibrating Install color tonerError error number Install TR Message Meaning Suggested solutions Prepare new Transfer Belt ErrorMessage Meaning Suggested solutions Replace/Install Install Appendix Specifications General specifications Items Description Power consumption Average operating mode Power save mode cPower off mode d Wireless e Module Print media specifications Colored Refer to the Plain Pre-printedPaper section Recycled Labels b Letter, Legal, Oficio B5, Executive, A5 Letter, Legal, Oficio Microsoft Windows System requirements Windows Vista Windows Server 2008 R2 Mac Linux Items Requirements Free HDD space GB 2 GB Items Specifications Network interface Wireless securityNetwork environment Network operating system Laser safety statement Regulatory information Recycling Ozone safety Power saverMercury Safety 2000m Applicable in countries with separate collection systems United States of America only FCC information to the userRadio frequency emissions Call, 877 278 United States of America Canadian radio interference regulationsFederal Communications Commission FCC FCC Statement for Wireless LAN use Germany onlyTurkey only Thai only Russia only Canada only Fax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EEA/EFTA countries No limitations at this time EC CertificationEU countries Wireless guidance Israel only Regulatory compliance statements Regulatory information China only Copyright REV.1.01 Advanced Advanced 265 Software Installation Installation for Mac After the installation is finished, click CloseClick Continue List Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding IPv4 configuration using SetIP Linux Preferences or AdministratorConnection Type and click Set IP Address button Open /opt/Samsung/mfp/share/utils Command- line Definition Description Installing driver over the networkSilent installation Mode Installing driver over the network Printers and Faxes folder MacOpens Printers and Faxes Install the Linux driver and add network printer LinuxConnection Type and click Continue Click IP and select HP Jetdirect Socket in Protocol Add a network printer IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panel IPv6 address configuration From the SyncThru Web ServiceID admin Password sec00000 Settings Address must be enclosed in brackets Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access PointFrom the machine’s control Panel See Setting up Wi-Fi Direct on Choosing your type Using the WPS buttonItems to prepare Wireless OK WPS Setting Machines with a display screen Machines without a display screen Re-connecting to a network Disconnecting from a networkCanceling the connection process Using the menu button Press Network Wireless Wlan Settings Access point via USB cableSetup using Windows Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc Setup using Mac Cable between the computer and machine. Click NextFor the Dhcp method For the Static method Type and click Continue Powered onMake sure that the machine is connected to your computer WEP Key Index NextIf the screen does not appear, go to step Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Type and click Continue For the Dhcp method Printing a network configuration report Using a network cableMachine when configuring the wireless network Quit IP setting using SetIP Program Windows Configuring the machine’s wireless networkUsing SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Setting up the mobile device Enable or disable Wi-Fi Direct and set other optionsSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Problems during setup or driver installation Troubleshooting For Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Samsung Mobile Print Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higher Direct on Using the NFC featureRequirements Printer starts printing If neccessary, change the scan option by pressing Select scan modeScanning Using the NFC feature Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Click the Print button Useful Setting Menus Before you begin reading a chapter Print Document Type Copy feature CopyLayout 2-up or Layout 4-up Description Original Size Layout ID Copy Copy Setup Change Default Copy Collation Change Default Reduce/Enlarge Fax Feature Fax To change the menu options Sending setupDial Mode Receiving setup Another setupDrpd Mode To change the menu options Press Fax Sets the machine to print a report with detailed Scan Scan featureScan setup Resets the USB scan setting to the printer’s out-of-box System setup Machine setup Pressing any button Sound / Volume Paper setup Report Address Book Maintenance Allows you to adjust the color setting such as contrast Network setup Press Menu Network on the control panelOption Description TCP/IP IPv4 Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Setting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbers Press Cancel or Stop/Clear to return to ready mode Editing group dial numbersRegistering a group dial number Searching address book for an entry Printing address book Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and Printers Using advanced print features Printing to a file PRNCheck the Print to file box in the Print window For example, c\Temp\file name Understanding special printer features Poster Printing Booklet Printing Description Paper Options Double-sidedPrinting Manual Printing features Overlay Creating a new Printing Preferences window, click the Advanced tab Using a page overlayList box Changing printer settings Printing a documentPrinting multiple pages on one sheet Mac printing Printing on both sides of the paper Using help Linux printing Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting from applications Printing files Printing features Basic scanning method Scan featuresSetting the scan settings in the computer Select the option you want and press OK Scanning begins Select Scan to PC Settings menuScanning from network connected machine Installing a WSD Printer Driver Scanning using the WSD featureScanning to WSD Select Scan Scan to WSD on the control panel Scanning using the WIA driver Scanning from image editing program Select to Save to Location, Send to E-mail, or Send to SNS Scanning with Samsung Easy Document CreatorFrom the Start menu select Programs or All Programs Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Linux scanning Select the scanner on the listClick Properties From the Scanner Properties window, click Preview Pane Editing an image with Image ManagerPreview Pane Fax features Automatic redialingRedialing the fax number Confirming a transmission Delaying a fax transmission Menu Fax SetupSending a fax in the computer Select Samsung Network PC Fax from the Print window Enter the job name and the time Canceling a reserved fax jobAdding documents to a reserved fax 2930 Panel Forwarding a received faxReceiving a fax in the computer Changing the receive modes Receiving manually in Tel modePress OK Press Cancel or Stop/Clear to return to ready mode Receiving faxes with an extension telephone Receiving in Answering Machine/Fax modeReceiving faxes using Drpd mode Receiving in secure receiving mode Press OK when Drpd appears and start over from stepMenu Fax Feature Secure Receive on the control panel Printing received faxes Printing sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print From the Favorites tab, select Eco Printing Preview How to useEasy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabSetting the system administrator’s information Information tab Security tab Your machine’s embedded website opens To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting Guide when an error occurs Advanced settings user interface overviewTroubleshooting button This button opens Device Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows only Using Samsung Easy Document Creator Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Printing problems Paper Printing quality problemsCondition Suggested solutions Light or faded print Condition Toner specksDropouts White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Message appears on your Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Mac problems Common Linux problems Condition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device file Common PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop Screen Space System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop Screen Click the window and select Run Setup.exe Installing the driver over the network Address on Installing the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Uninstalling the driver Click Programs and Features Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Select Add Printer Adding a printerAdding/Deleting Printers Cancelling a print job Deleting a printerBasic printing Printing from Windows Eco settings Opening more settingsClick More settings Basic Paper settings Layout settingsJob Accounting This option allows you to print with the given permission Password to print using it Can be stored on your computer Select the content you want to print from other applicationScanning from Windows From the Charms, select Share Samsung Printer Experience Using Samsung Printer Experience Accessing management tools Find Samsung Printers Search for Devices and Printers Installing accessoriesSelect Device Settings Troubleshooting Devices and Printers Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals PostScript Printer DriverPrint Media PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Faxing Up printing Reports Scanning with Samsung Scan Assitant WPS WPS the machine does not have a display