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Samsung SL-C460FW/XAA, SLC460FWXAA manual Troubleshooting

Models: SL-C460FW SLC460FWXAA SL-C460FW/XAA

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	273
• Power and cable connecting problems		274
•	Printing problems	275
•	Printing quality problems	279
•	Copying problems	287
•	Scanning problems	288
•	Faxing problems	289
•	Operating system problems	291

For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 185).

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Samsung SL-C460FW/XAA, SLC460FWXAA manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendlyWide range of functionality and application support Operating System C46xW C46xFW Windows Mac Linux Features by modelsIncluded, Blank Not available Software Features by models Variety feature Features by models Useful to know Machine does not printAbout this user’s guide General iconsConventions ChapterOperating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overviewC46xW Front viewC46xFW Rear view Control panel overview Scan toDisplay screen ArrowsPower MenuStop/Clear WakeupC46xFW ID CopyClear Power AddressBook Redial PauseConnect the machine to the electricity supply first Turn the switch on if the machine has a power switchTurning on the machine Installing the driver locally Installing driver over the network onAccessories Run WindowsReinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overviewMenu overview Menu overview Web Menu overview TCP/IP IPv4 Wireless Wi-Fi ON/OFFWi-Fi Direct NetworkMachine’s basic settings Press System Setup Machine SetupSelect the option you want, then press OK PanelMachine’s basic settings Tray overview To change the size, you need to adjust the paper guidesMedia and tray Loading paper in the tray Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaTypes Traya Plain Thick Thin Bond Color CardStock Labels Labels Card stock/ Custom-sized paperPreprinted paper Setting the paper size and typePress System Setup Paper Setup Paper Size or Paper Type Using the output support Paper tab Size Edit... and set Custom Paper Size SettingsLoading originals On the scanner glassPreparing originals Media and tray Document feeder Document input trayAdjust the document feeder width guides to the paper size Basic printing PrintingCanceling a print job Opening printing preferences Click Properties or PreferencesUsing a favorite setting Using helpSetting Eco mode on the control panel Eco printingSetting eco mode on the driver Eco optionsChanging the settings for each copy Basic copyingDarkness Basic copyOriginal Reduced or enlarged copyDepending on the model, the operating procedure may differ ID card copyingPress Start Press ID Copy on the control panelPlace Front Side and Press Start appears on the display Basic scanning Basic ScanningSending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinationsAdjusting the document settings Receiving a faxResolution Plugging in a USB memory device Using USB memory deviceAbout USB memory Scanning Scanning to a USB memory deviceCustomizing Scan to USB To print a document from a USB memory devicePrinting from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg BaselineDeleting an image file Formatting a USB memory deviceManaging USB memory Select File Manage Delete and press OKViewing the USB memory status Select Check SpaceMaintenance Ordering supplies and accessories Available supplies Type Average yield a Part nameAvailable maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selectionCleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the scan unit Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Clearing paper jams TrayClearing paper jams Inside the machine Exit area Understanding the status LED Color of the LED indicates the machines current statusUnderstanding the status LED Understanding display messages Paper Jam-related messagesToner-related messages Understanding display messages Misc. messages Tray-related messagesNetwork-related messages Message Meaning Suggested solutions Calibrating Install color tonerError error number Install TRMessage Meaning Suggested solutions Prepare new Transfer Belt ErrorMessage Meaning Suggested solutions Replace/Install InstallAppendix Specifications General specificationsItems Description Power consumption Average operating mode Power save mode cPower off mode d Wireless e ModulePrint media specifications Colored Refer to the Plain Pre-printedPaper section Recycled Labels b Letter, Legal, Oficio B5, Executive, A5 Letter, Legal, OficioMicrosoft Windows System requirementsWindows Vista Windows Server 2008 R2Mac LinuxItems Requirements Free HDD space GB 2 GB Items Specifications Network interface Wireless securityNetwork environment Network operating systemLaser safety statement Regulatory informationRecycling Ozone safety Power saverMercury Safety 2000m Applicable in countries with separate collection systemsUnited States of America only FCC information to the userRadio frequency emissions Call, 877 278United States of America Canadian radio interference regulationsFederal Communications Commission FCC FCC Statement for Wireless LAN use Germany onlyTurkey only Thai only Russia only Canada onlyFax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow EarthEEA/EFTA countries No limitations at this time EC CertificationEU countries Wireless guidance Israel only Regulatory compliance statementsRegulatory information China only Copyright REV.1.01Advanced Advanced 265 Software Installation Installation for Mac After the installation is finished, click CloseClick Continue ListReinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP addressIPv4 configuration using SetIP Mac Network manager before proceedingIPv4 configuration using SetIP Linux Preferences or AdministratorConnection Type and click Set IP Address button Open /opt/Samsung/mfp/share/utilsCommand- line Definition Description Installing driver over the networkSilent installation Mode Installing driver over the network Printers and Faxes folder MacOpens Printers and Faxes Install the Linux driver and add network printer LinuxConnection Type and click Continue Click IP and select HP Jetdirect Socket in ProtocolAdd a network printer IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panelIPv6 address configuration From the SyncThru Web ServiceID admin Password sec00000 SettingsAddress must be enclosed in brackets Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting startedIntroducing wireless set up methods With Access PointFrom the machine’s control PanelSee Setting up Wi-Fi Direct on Choosing your type Using the WPS buttonItems to prepare Wireless OK WPS Setting Machines with a display screenMachines without a display screen Re-connecting to a network Disconnecting from a networkCanceling the connection process Using the menu buttonPress Network Wireless Wlan Settings Access point via USB cableSetup using Windows Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Ad hoc via USB cable Creating the ad hoc network in WindowsOperation Mode Select ad hoc Setup using Mac Cable between the computer and machine. Click NextFor the Dhcp method For the Static methodType and click Continue Powered onMake sure that the machine is connected to your computer WEP Key Index NextIf the screen does not appear, go to step Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Type and click Continue For the Dhcp method Printing a network configuration report Using a network cableMachine when configuring the wireless network QuitIP setting using SetIP Program Windows Configuring the machine’s wireless networkUsing SyncThru Web Service Click Wireless WizardTurning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/offSetting up the mobile device Enable or disable Wi-Fi Direct and set other optionsSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi DirectProblems during setup or driver installation TroubleshootingFor Windows 7/8, select Control Panel Devices and Printers How to compareClick Configure Port... button Other problems Wireless network setup Samsung Mobile Print Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higherDirect on Using the NFC featureRequirements Printer starts printing If neccessary, change the scan option by pressing Select scan modeScanning Using the NFC feature Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrintAirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appearsPrinting with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to PrintSelect Print with Google Cloud Print Click the Print buttonUseful Setting Menus Before you begin reading a chapter Print Document TypeCopy feature CopyLayout 2-up or Layout 4-up Description Original Size Layout ID CopyCopy Setup Change Default Copy Collation Change Default Reduce/EnlargeFax Feature FaxTo change the menu options Sending setupDial Mode Receiving setup Another setupDrpd Mode To change the menu options Press FaxSets the machine to print a report with detailed Scan Scan featureScan setup Resets the USB scan setting to the printer’s out-of-box System setup Machine setupPressing any button Sound / Volume Paper setup Report Address BookMaintenance Allows you to adjust the color setting such as contrast Network setup Press Menu Network on the control panelOption Description TCP/IP IPv4Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersSetting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbersPress Cancel or Stop/Clear to return to ready mode Editing group dial numbersRegistering a group dial number Searching address book for an entryPrinting address book Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and PrintersUsing advanced print features Printing to a file PRNCheck the Print to file box in the Print window For example, c\Temp\file nameUnderstanding special printer features Poster Printing Booklet Printing Description Paper Options Double-sidedPrinting Manual Printing features Overlay Creating a newPrinting Preferences window, click the Advanced tab Using a page overlayList box Changing printer settings Printing a documentPrinting multiple pages on one sheet Mac printingPrinting on both sides of the paper Using help Linux printingConfiguring Printer Properties Open the Unified Driver ConfiguratorPrinting from applications Printing filesPrinting features Basic scanning method Scan featuresSetting the scan settings in the computer Select the option you want and press OK Scanning begins Select Scan to PC Settings menuScanning from network connected machine Installing a WSD Printer Driver Scanning using the WSD featureScanning to WSD Select Scan Scan to WSD on the control panelScanning using the WIA driver Scanning from image editing programSelect to Save to Location, Send to E-mail, or Send to SNS Scanning with Samsung Easy Document CreatorFrom the Start menu select Programs or All Programs Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu barLinux scanning Select the scanner on the listClick Properties From the Scanner Properties window, click PreviewPane Editing an image with Image ManagerPreview Pane Fax features Automatic redialingRedialing the fax number Confirming a transmissionDelaying a fax transmission Menu Fax SetupSending a fax in the computer Select Samsung Network PC Fax from the Print windowEnter the job name and the time Canceling a reserved fax jobAdding documents to a reserved fax 2930 Panel Forwarding a received faxReceiving a fax in the computer Changing the receive modes Receiving manually in Tel modePress OK Press Cancel or Stop/Clear to return to ready mode Receiving faxes with an extension telephone Receiving in Answering Machine/Fax modeReceiving faxes using Drpd mode Receiving in secure receiving mode Press OK when Drpd appears and start over from stepMenu Fax Feature Secure Receive on the control panel Printing received faxesPrinting sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print From the Favorites tab, select Eco Printing Preview How to useEasy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewSettings tab Maintenance tabSetting the system administrator’s information Information tab Security tabYour machine’s embedded website opens To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting Guide when an error occurs Advanced settings user interface overviewTroubleshooting button This button opens Device Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows onlyUsing Samsung Easy Document Creator Samsung Printer Status overview Machine statusIcon Mean Description Toner LevelUsing Samsung Printer Status Order SuppliesUser’s Guide CloseIcon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Classes tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintMachine selects print Paper sourcePrint job is extremely Slow Half the page is blankCondition Possible cause Suggested solutions Pages print, but they areBlank Photos is not goodPrinting problems Paper Printing quality problemsCondition Suggested solutions Light or faded print Condition Toner specksDropouts White SpotsToner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or picturesCurl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Message appears on yourFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Mac problems Common Linux problems Condition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device fileCommon PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop ScreenSpace System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop ScreenClick the window and select Run Setup.exe Installing the driver over the network Address onInstalling the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows UpdateInstalling the driver over the wireless network Uninstalling the driver Click Programs and FeaturesPrinter Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Select Add Printer Adding a printerAdding/Deleting Printers Cancelling a print job Deleting a printerBasic printing Printing from WindowsEco settings Opening more settingsClick More settings Basic Paper settings Layout settingsJob Accounting This option allows you to print with the given permissionPassword to print using it Can be stored on your computer Select the content you want to print from other applicationScanning from Windows From the Charms, select Share Samsung Printer ExperienceUsing Samsung Printer Experience Accessing management tools Find Samsung PrintersSearch for Devices and Printers Installing accessoriesSelect Device Settings Troubleshooting Devices and PrintersCountry/Region Customer Care Center WebSite Cote D’ IvoireCyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/nDefault CoverageCollation Control PanelDuty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser UnitGateway GrayscaleHalftone Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPostScript Printer DriverPrint Media PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Faxing Up printing Reports Scanning with Samsung Scan AssitantWPS WPS the machine does not have a display