Troubleshooting

7. Monitoring and Troubleshooting

Use Table 7-7, Troubleshooting, to determine your course of action if a problem occurs.

For problems other than those listed in the table, please contact your service representative.

Table 7-7. Troubleshooting (1 of 3)

Symptom	Possible Cause		Solutions

AIS at DTE	DTE is sending an AIS.		Check the DTE.
message appears

AIS at Network	1.	Upstream device is	1.	Check the status of the
message appears		transmitting an AIS.		upstream device(s).
	2.	The network is transmitting	2.	Contact your facility provider.
		an AIS.

BPV LED is ON	1.	Incompatible line coding	1.	Check that the line coding
		format between the DTE and		format for the DTE Drop/Insert
		the DSU/CSU.		(DSX-1) interface is correct.
			2.	Check that the DTE cable is
	2.	DTE Drop/Insert (DSX-1)		securely attached at both
		cable problem.		ends.

Busy Signal	The modem is receiving a busy		Redial the phone number later.
	signal.

EER at Network	Facility problem.		Contact your facility provider.
message appears

Failure	Internal DSU/CSU problem.		Record the 8-digit code, then
message appears			contact your service
followed by an			representative.
8-digit code

Invalid Number	The modem cannot dial because		Check that the selected phone
	the phone number is invalid or		number is correct.
	there is no number in the
	selected directory.

LOS at DTE	1.	DTE Drop/Insert (DSX-1)	1.	Check that the DTE
message appears		cable problem.		Drop/Insert (DSX-1) cable is
				securely attached at both
				ends.
	2.	No signal being transmitted	2.	Check the DTE status.
		from the DTE.

LOS at Network	1.	Network cable problem.	1.	Check that the network cable
message appears				is securely attached at both
				ends.
	2.	No signal is being transmitted	2.	Check the far-end status.
		at the far end.
	3.	Facility problem.	3.	Contact your facility provider.

7-16

March 2001

3160-A2-GB24-10

3160-A4, 3161, and 3165-A4 specifications

Paradyne, a renowned name in the telecommunications industry, has made significant strides in providing networking solutions tailored for various business needs. Among its notable products are the Paradyne Series 3165-A4, 3161, and 3160-A4, which are designed to enhance connectivity and performance in voice and data communication.

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Paradyne 3160-A4, and 3165-A4, 3161 manual Troubleshooting 1 Symptom Possible Cause Solutions

Models: 3160-A4 3161 and 3165-A4