Paxar 9416 XL manual L l i n g Te c h n i c a l S u p p o r t

Models: 9416 XL

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I f t h e P C a n d P r i n t e r A r e n ’ t C o m m u n i c a t i n g

If your PC is having trouble communicating with your printer, follow these steps:

Check any messages that occur at the printer and at the computer. See the following error message listing in this chapter for more information.

Make sure you are using the correct printer cable.

Make sure the cable is plugged into the correct port on the computer.

Compare your printer’s communications settings (especially flow control) with the settings on your PC. Your printer and PC communications should match. Print the test labels to identify the printer’s communications settings.

Make sure the printer is online (ready to receive data).

If all of the above are correct, reset your printer. Try the function again. If you still can’t establish communications, call Technical Support.

C a l l i n g Te c h n i c a l S u p p o r t

Technical support representatives are available Monday through Friday during regular business hours. Follow these steps before you call:

1.Make sure your PC and printer are properly connected.

2.Record any error messages that occurred.

3.Try to recreate the problem, if you can.

4.Check your port settings. Your problem may corrected simply by changing the communication settings.

5.List any changes that have recently been made to the system. Try to record what you did when the problem occurred.

6.Reset your printer. For information on resetting your printer, see "Resetting Printers."

8-4Troubleshooting

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Paxar 9416 XL manual L l i n g Te c h n i c a l S u p p o r t