Tr o u b l e s h o o t i n g, Problem Action

Tr o u b l e s h o o t i n g

Problem	Action

Error message	Turn off the printer, wait fifteen seconds and then
appears during	turn on the printer. Call Technical Support if the
startup.	error message reappears.
Does not print.	Check supply.
	Check ribbon.
	Send a corrected format and batch packet.
	The printer’s buffers are full. Turn off the printer
	to clear the buffers.
Does not feed.	Set wide/narrow knobs correctly.
Partially printed data.	Clean the printhead.
	Send a corrected format packet.
Printing shadows or	Clean the printhead.
smears.	Change supply.
	Check ribbon.
Light printing.	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Dark printing.	Clean the printhead.
	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Voids in printing.	Clean the printhead.
	Change supply type.
	Check ribbon.
	Leave printhead unlatched when not in use.
Serial bar codes do	Check ribbon.
not scan.	Use a print speed of 2.5 IPS.
	Adjust the print contrast.
Backing paper is	Carefully remove the backing paper. Make sure
wrapped around	the backing paper tears at the saw-toothed tear
platen or peel roller.	edge when using peel mode.
Blank labels print or	Clean supply sensors.
750 series errors.