adversely affect the reception of channels. Please contact the UPC Customer Service department at
5.Have you lost or forgotten your PIN code?
The default PIN code is “0000” but you have the option of changing it. It is possible to lose or forget your PIN code after it has been changed.To reset your PIN code please contact Call the UPC Customer Service department at
6.I can no longer order any films via the Digital Cable Receiver.
Your Digital Cable Receiver may not be connected properly to the wall socket. If you have directly connected the device to the wall socket, there may be other causes. If you want to be certain of the cause you can perform a diagnosis. Go to channel 999, wait for a few seconds and then press 
. Five different tests will be carried out. If one of the five tests should result in ERROR, please contact the UPC Customer Service department at
7.I have completed the installation procedure and noticed that “150” channels were found, but am unable to view them all.What should I do?
The number of channels you can view depends on your subscription.
Some channels require an additional subscription. If you are interested, please contact the UPC Customer Service department at
If you encounter any problem concerning the product, please contact the Philips Consumer Care Centre at 0900 84 07 (€ 0.10 per minute).
8.Can I use UPC Digital TV as soon as the Digital Cable Receiver is installed? You can watch television and enjoy the benefits of UPC Digital TV once the Digital Cable Receiver has been installed and the subscription of UPC HD TV has been activated.You will experience enhanced (digital) picture and sound quality, and have access to a wider selection of television and radio channels.You can order films and have instant access to the UPC TV Guide, an electronic programme guide, at all times.
The Digital Cable Receiver supports special TV settings, such as parental locking for programmes which should not be watched by your children.
9.How does the remote control work? The remote control supplied has been specially designed to take optimum advantage of the possibilities offered by UPC Digital TV. It can also be used to operate your television, video recorder or DVD player/recorder. More information on using the remote control and a detailed explanation of the keys can be found in the Remote control full overview chapter.
10.Can I also use the remote control for my television and other devices?
The remote control can be used to operate your TV and DVD player/recorder or video recorder.The remote control is set up by default to operate the Digital Cable Receiver.To use the remote control with your TV and DVD player/ recorder or video recorder, the remote control must first be set up for these devices.After the remote control has been set up for use with your TV, it can be used to increase or decrease the volume of digital TV and radio programmes. If you do not set up the remote control, you will only be able to increase or decrease the volume with the remote control for your television.The user manual describes how to set up the remote control for use with other devices.
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