| Symptom | Cause | Remedy |
|
Intermittent reception. | Faulty connections. | Check all connections and cable. |
| |
|
| Incorrect dish pointing. | Adjust the dish pointing. Fasten the |
|
|
|
| antenna securely. |
|
|
|
|
| |
The picture is not sharp and on- | TV SCART output format not set | Change the setting of the TV |
| |
screen text is difficult to read. | to RGB. | SCART item to RGB from the |
| |
|
|
| System Setting menu. |
|
|
|
|
|
|
|
| TV SCART not connected to the | Refer to your TV User Manual. |
|
|
| RGB capable SCART socket of |
|
|
|
| your TV set. |
|
|
|
| Inappropriate TV SCART. | Use the SCART cable supplied |
|
|
|
| with your receiver. |
|
|
|
|
| |
You cannot find all the channels | The signal to your antenna may be | Try retuning your receiver, |
| |
you think should be available. | weak. | following the relevant steps in the |
| |
|
|
| Quick installation chapter. If you |
|
|
|
| are still missing channels, your |
|
|
|
| antenna may need adjusting. |
|
|
| Your antenna may need adjusting. | Call your installer. |
|
|
|
|
|
|
The picture on some channels | The broadcast is probably in wide | Check the receiver “TV format” |
| |
screen and the receiver settings | option setting, following the |
| ||
seems to have been stretched or |
| |||
may not be correct. | information in paragraph 11.5.1. |
| ||
squashed. |
| |||
| If you have a wide screen TV, you |
| ||
|
|
|
| |
|
|
| may also need to check the |
|
|
|
| settings on your TV. |
|
|
|
|
| |
Even if you use the number | The parental lock has been | Enter your password to access the |
| |
buttons, you cannot access a | activated on this channel and a | channel or remove it as a locked |
| |
particular channel. | message asks for your password. | channel. |
| |
|
| Your subscription rights do not | Select another channel. |
|
|
| include this channel. |
|
|
|
|
|
| |
You set a timer but did not record | The video was set incorrectly. | Make sure that your video is set |
| |
what you wanted. |
| for the same time as your Digital- |
| |
|
|
| Receiver. |
|
|
|
|
| |
The order of the channels has | They have been | Refer to this chapter to change the |
| |
changed. | described in paragraph 11.2.2. | order again. |
| |
|
|
|
| |
You have forgotten your password. |
| Set your password again from the |
| |
|
|
| For Parents screen.To access this |
|
|
|
| screen, enter the following |
|
|
|
| code: 1911. |
|
|
|
| For more information on the |
|
|
|
| password change, refer to |
|
|
|
| paragraph 11.4. |
|
|
|
|
| |
You have forgotten your Premiere |
| Call the Premiere Call Centre on: |
| |
| 0180/551 00 00 for Germany |
| ||
|
|
| 01 / 49166 200 for Austria |
|
|
|
|
|
|
Note: For problems that are not related to Premiere programmes or the Premiere smart card, but rather due to your receiver, call the Philips Call Centre on 0180/500 75 31* from Germany, or 0820 400 039* from Austria.
* open 7 days from 08.00 to 23.00 - 0.12 Euros/min
English
