FAQs
Profile Editor Software Questions
Question
I received a “Can’t connect to SGC2909 Retractable PC Controller Controller!” when I click on the SGC2909 icon.
Answer
The SGC2909 is not connected to your PC’s USB port.
Verify that the SGC2909 is directly connected to a USB port on your PC..The SGC2909 must be connected in order to use the Profile Editor.
Question
What does the profile editor do?
Answer
The Profile Editor allows the SGC2909 to emulate mouse and keyboard commands on the controller.This makes the SGC2909 compatible with all computer games, even those that do not support controllers.
Question
Why aren’t my controls working correctly in my PC game? The SGC2909 acts erratically when I use the Profile Editor.
Answer 1
The game may support USB game controllers..
Check to verify if your PC game supports USB game controllers. If it does, you should not use the Profile Editor with the PC game.You should only use the default profile when your PC game supports USB game controllers. When you assign a keyboard key to the controller’s button, pressing that button when now send the control- ler button command and the keyboard key command.This isn’t a problem with PC games that only support the mouse and keyboard.This PC game will only register the keyboard key. However, a game that supports USB game controllers will register the controller button and keyboard key.. So the game will assume you are pressing a controller button and keyboard key at the same time..
If you desire to use a custom profile with these games, you can check if the PC game has a joystick/controller enable option. If it does, try disabling it and then see if you can use the Profile Editor with the PC game.
Answer 2
You may have loaded the wrong profile for your controller.
Check and verify that you are using the correct profile for the game you desire to play.You should get into the habit of checking the profile before you start your PC game.This will ensure the SGC2909 is correctly config- ured for the game you desire to play..
When you start your PC or reboot you must start the Profile Editor and load the desired profile.Also, if the PC loses connection with your SGC2909 you will need to start the Profile Editor and load the desired profile.
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