Troubleshooting

Viruses

Install an Anti-Virusprogram and keep the definitions file (the file which tells your program which viruses to look for) up to date. New computer viruses are discovered daily, and some of them may seriously harm your computer and cause you to lose data. Anti-Virusprograms are commercially available and the definitions file updates are usually downloadable directly from the internet.

Be careful when opening e-mail from sources you don’t know. Viruses are often triggered from within e-mail attachments so take care when opening any attached file. You can configure most Anti-Virusprograms to check all e-mail attachments. Note: You should also beware of files from people you know as the virus may have infected an address book and been automatically forwarded without the person’s knowledge.

Keep a “Boot Floppy Disk” or “Bootable CD-ROM (this disk provides basic information which

8allows you to startup your computer) handy. You may refer to your OS’s documentation for instruc- tions on how to make one, and many Anti-Virusprograms will also provide such a disk (or at least instructions on how to make one).

8 - 4 Viruses

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Phoenix Gold pmn manual Viruses