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Polycom DOC2560B 3-85, 9 Default DTMF Codes to Manage Conferences and Participants, Operation

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Table 3-9Default DTMF Codes to Manage Conferences and Participants

Polycom RMX 1500/2000/4000 Getting Started Guide

Permissions for DTMF actions to be performed by all conference participants or by chairperson only are configured in the Conference IVR Service assigned to the conference.

For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Defining a New Conference IVR Service” on page 14-9.

To use the DTMF codes to control the conference, the DTMF input must be first enabled on the endpoint remote control (for example, entering #).

Table 3-9Default DTMF Codes to Manage Conferences and Participants

Operation	DTMF String	Permission

Conference help	00	Chairperson

Initiate PCM	##	All

Start Click&View	**	All

Individual help	*0	All

Pause Recording	*1	Chairperson

Stop Recording	*2	Chairperson

Start/Resume Recording	*3	Chairperson

Enable Roll Call	*42	Chairperson

Disable Roll Call	#42	Chairperson

Roll Call Review Names	*43	Chairperson

Roll Call Stop Review Names	#43	Chairperson

Mute All Except Me	*5	Chairperson

Cancel Mute All Except Me	#5	Chairperson

Mute My Line	*6	All

Unmute My Line	#6	All

Secure Conference	*71	Chairperson

Unsecure Conference	#71	Chairperson

Increase Listening Volume	*76	All

Decrease Listening Volume	#76	All

3-85

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Polycom DOC2560B 3-85, 9 Default DTMF Codes to Manage Conferences and Participants, Operation, DTMF String, Permission

Contents

Version 7.0.1 September 2010 DOC2560B Polycom RMX 1500/2000/4000 Getting Started GuideAll other trademarks are the property of their respective owners CE Mark R&TTE Directive United States Safety Construction DetailsRegulatory Notices United States Federal Communication Commission FCCRMX 2000 complies with IDA standards G0916-07 Chinese Communication Certificate Singapore CertificateFirst Time Installation and Configuration Table of ContentsSystem Overview Table of Contents Basic OperationRMX 2000 Web Client Screen Components Automatic Dial Out Page Table of Contents System Overview the RMX 1500/2000/4000 Administrator’s Guide included with the systemRMX 1500/2000/4000 IP Phone Chapter 1-System OverviewISDN Endpoints E1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN EndpointsThe RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines Dynamic Continuous Presence RMX Main FeaturesCP mode conferencing is defined by Conferencing ModesTable 1-1 Continuous Presence - Video Layouts Continued Telepresence ModeMultiple Switching Modes Video SwitchingVSW mode conferencing is defined by Video Switching Video ResolutionsResolution Configuration for CP Operator ConferenceVideo Clarity H.239 / People+ContentIVR-Enabled Conferencing People+Content is Polycom’s proprietary equivalent of H.239Entry Queue Scheduled Conferencing / Reservations Conferencing Capabilities and OptionsOn Demand Conferencing Permanent Conference1-11 Cascading ConferencesGateway SecurityMedia Encryption Conference Management and Monitoring FeaturesLecture Mode or Presentation Mode in Continuous Presence conferences Far End Camera Control FECC/LSD in video conferences1-13 Card Configuration ModesOperator Assistance & Participant Move for conferences in CP mode Three Card Configuration Modes are supported1-14 Workstation RequirementsTo disable Protected Mode Windows 7 Security Settings1-15 1-16 Internet Local intranet Trusted sitesChapter 1-System Overview Internet Local intranet Internet Explorer 8 ConfigurationWhen using Internet Explorer 8 to run the RMX Web Client or RMX To configure Internet ExplorerChapter 1-System Overview 1-18The Internet Options dialog box is displayed with General tab open 5 In the Browsing history section, click the Delete button6 Select the Temporary Internet files and Cookies check boxes 1-199 In the Internet Options dialog box, click the Settings button The Delete Browsing History dialog box is displayed10 Click the View objects button 1-20Chapter 1-System Overview 11 Select the CEMAClassLoaderCntl Object file Prerequisites1-21 Chapter 1-System Overview 1-22Configure the Default IP Network Service First Time Installation and Configuration2 Hardware Installation and Setup 3 First Entry Power-up and ConfigurationPreparations IP ServicesDefault IP Service Conferencing Service Default IP Service Conferencing ServiceParameter IP Network Services Required InformationFactory Default Local Network SettingsISDN/PSTN Services Unpacking the RMX Unpacking the RMXUnpacking the RMX To unpack and lift the RMXTwo boxes are placed on the top Stratocell, labelled 4 Remove the boxes and top Stratocell and open the anti-static plastic bag wrapping the RMX The LAN Configuration Utility dialog box opens To modify the USB key settingsSubnet Mask Default Router IP Address Installing the RMX Hardware Installation and Setup2-10 Mounting the RMX 1500 in a Rack2-11 Connecting Cables on the RMXTo connect the cables For the RTM-IP 1500 module For the RTM ISDN 1500 module2-12 Mounting the RMX 2000 in a RackInstalling the RMX Do not remove the protective caps from LAN1, LAN3 and ShMG ports 2-13Connecting Cables on the RMX Power Cable2-14 To install the RMX 4000 in a 19”rack Using rack brackets on the RMXUsing a shelf Mounting the RMX 4000 in a Rack2-15 Connecting the RMX 4000 to the Power SourcesAC Power Supply connections DC Power Supply connections3 Remove the transparent plastic caps on the terminal block 2-166 Replace the transparent plastic caps on the terminal block 2-172-18 To connect the cables AC and DC systems RTM-IPConnecting Cables on the RMX 2-19 First Entry Power-up and ConfigurationProcedure 1 First-time Power-up To power-up for the first time using the USB key2-20 Procedure 2 Product RegistrationObtaining the Activation Key 3 Select Product Registration2-21 Procedure 3 Connection to MCUonly if the factory default Management IP addresses were not modified 2-22Polycom RMX 1500/2000/4000 Getting Started Guide Fast Configuration Wizard2-23 1 Enter the required IP information in the dialog boxField 2-24Note This field is displayed in all IP Signaling dialog 2 Click NextField 2-253 Enter the required Routers information in the dialog box 4 Click NextField 2-26Signaling Host and Shelf Management with the DNS 5 Enter the required DNS information in the dialog box8 Click Next 9 If you selected SIP only, go to Step 7 Select the IP Network Type H.323, SIP or H.323 & SIP2-27 6 Click NextPrimary Gatekeeper 2-28Field DescriptionField 2-29Select the protocol that is used for signaling between 13 Enter the required SIP Server information in the dialog boxField 2-30Field Description2-31 an ISDN/PSTN Network Service, go to StepThe IP Network Service is created and confirmed 16 Click OK Field 2-3217 Define the following parameters 18 Click NextDescription 2-33The PRI Settings dialog box opens 19 Define the following parameters FieldDescription 2-3420 Click Next The Span Definition dialog box opens FieldField 2-3521 Define the following parameters 22 Click NextThe Phones dialog box opens 2-362-37 28 Click Save & ContinueRTM ISDN 1500 card is connected to RMX 2000 MPM 1/MPM2 Slot - the MPM/MPM+/MPMx card that the RTM ISDNRMX 4000 MPM1/MPM2/MPM3/MPM4 2-3832 Enter the required System Flags information in the dialog box 2-39Description / Default The System Flags dialog box is displayed33 Click Save & Close 36 In the Please wait for system reset message box, click OK2-40 Selecting the RMX Web Client Languages In the RMX Web Client’s Main Screen an MCU State indicator displays1 On the RMX menu, click Setup Multilingual Setting User Definition2-42 RMX’s Default Conferencing SettingsName 2-43Entity DescriptionDescription 2-44numbers range defined in the Network Service. It must be Entity2-45 Customizing the RMX’s Default Conferencing SettingsChapter 2-First Time Installation and Configuration 2-46You can schedule conferences to start in the future Starting the RMX Web Client Basic OperationThe Login screen contains a link to the RMX Manager installer To start the RMX 2000 Web ClientLink to RMX Manager Installer Conference List List Pane RMX Management Status Bar Address Book RMX 2000 Web Client Screen ComponentsConference Templates Viewing and System Functionality Permissions If you are logged in as a user with Chairperson permissions Conferences ListRMX Management List PaneStatus Bar Participant Alerts System AlertsPort Usage Gauges The High Port Usage threshold MCU StateIP Address/Phone - of the participant New Participant Delete Participant Import Address BookNew Group Delete Group Export Address Book Dialing Direction - Dial-in or Dial-outA Conference Template Conference TemplatesDisplaying and Hiding the Address Book Displaying and Hiding Conference Templates3-11 To adjust column widthCustomizing the Main Screen To re-size a paneCustomizing the RMX Management Pane To restore the RMX 2000 display window to its default configuration On the RMX 2000 menu, click View Restore RMX Display Defaults To switch between Toolbar and List Views3-13 To expand or Collapse the Frequently Used and Rarely Used sectionsChapter 3-Basic Operation 3-143-15 Starting a ConferenceStart a Reservation Start any Conference Template saved in the Conference Templates listTo start a conference from the Conference pane Starting a Conference from the Conferences Pane3-16 Field General Tab3-17 2 Define the following parametersComma, colon and semicolon characters cannot 3-18Field Descriptionsystem must reserve resources 3-19Field Descriptionenough to accommodate the participants specified in 3-20Field Description3-21 Participants TabParticipants List 3-22Column / Button DescriptionParticipants can be added to the conference in the following methods 3-233-24 To add participants from the Address Book3-25 Information TabTo add information to the conference 10 Click the Information tab. The Information tab opens11 Enter the following information 3-26Polycom RMX 1500/2000/4000 Getting Started Guide Starting a ReservationTo start a conference from the Reservation Calendar 3-27The New Reservation - General tab dialog box opens 3-282 Click the Start Conference from Template button. or Administrator’s Guide, Reservations” on pageStarting an Ongoing Conference From a Template To start an ongoing conference from a TemplateParticipants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected 3-30Click Link to Connect Dial Manually to Connect 3-31Direct Dial-in Connecting to a Conference3-32 Example H.323 ParticipantsSIP Participants ISDN/PSTN Participants3-34 Connecting to a Polycom Conference from an Outlook Meeting InvitationExample Entry Queue Access3-35 H.323 ParticipantsExample ISDN and PSTN Participants3-36 SIP ParticipantsManual Dial Out Gathering PhaseDial-out Participants Automatic Dial OutTextual Information 3-38Indicator If enabledThe Gathering Phase is not supported in Video Switching Conferences Gathering Phase Guidelines3-39 Content Gathering Slide 3-40Chapter 3-Basic Operation Endpoint Names Text Indication in the Video Layout3-41 3-42 To change the Display NamePolycom RMX 1500/2000/4000 Getting Started Guide The Participant Properties - Media Sources dialog box opens3-43 2 Enter the new Display Name in the Name field 3 Click OK3-44 Text Indication3-45 Transparent Endpoint NamesPermanent Display of Endpoint Names Closed Caption3-46 Message OverlaySmall Text, White on red, Top, Middle 3-47 Using the buttons in the toolbarsMonitoring Ongoing Conferences General MonitoringMulti-selected Multi Selection3-48 Operations MenuConference Level Monitoring Using the Chairperson Password for FilteringTo search for an ongoing conference by Chairperson Password 1 Click in the Chairperson Password fieldDescription 3-50Displays conference name and type of conference FieldDescription 3-51Content Resource Deficiency - Content will not be Field3-52 Roll Call/Audible Tones During an Ongoing ConferenceTo monitor a conference The Conference Properties - General dialog box opens3-53 Audio Only MessageSecured Conference Monitoring IVRROLLCALLUSETONESINSTEADOFVOICE System Flag in system.cfg3-54 Participant Level MonitoringMonitoring Ongoing Gateway Sessions Participant Connection MonitoringAwaiting Individual Assistance - The participant 3-55Column Icon/DescriptionIcon/Description 3-56Cascade Enabled Dial-out Participant - A special ColumnColumn 3-57Icon/Description To preview the participant video Video Preview3-58 The Video Preview window opens 3-59To extend or shorten a conference manually Operations Performed During On Going ConferencesConference Level operations Changing the Duration of a Conference1 Open the Address Book Adding Participants from the Address BookTo terminate a conference manually To drag & drop participants into the Participants List3-62 Moving Participants3-63 Moving a Participant InteractivelyTo save an ongoing conference as a template Saving an Ongoing Conference as a TemplateCopy and Paste Conference Copy Conference3-65 Paste ConferenceTo paste a conference Paste Conference. or3-66 Paste Conference AsTo paste a conference as a new conference Paste Conference As. or3-67 Changing the Video Layout of a Conference3-68 To change the video layout of a conferenceVideo Forcing Guidelines Video Forcing3-69 3-70 To video force a participant to a window5 Repeat step 3 to force participants to other windows 6 Click OK To cancel Video Forcing for a window3-71 Switching between participants is renewed and is audio activated3-72 To enable or disable Video Clarity2 Click the Video Settings tab Enabling and Disabling Video ClarityButton Participant Level Operations3-73 MenuDescription 3-74Menu ButtonDescription 3-75Menu Button3-76 Copy Cut and Paste ParticipantCopy Participant To copy a participantTo cut a participant Cut Participant3-77 3-78 Paste ParticipantPaste Participant As To paste a participant3-79 To paste a participant as a new participantautomatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the participant’s properties effectively creating a new participant. When the OK button in the Participant Properties dialog box is clicked the new participant is connected to the selected conference 3-80 The Address Book - Participant Properties dialog box is displayedc Right-click, and in the drop-down menu select Paste Participant As The Participant Properties - Media Sources dialog box opens Personal Layout Control with the RMX Web ClientTo change a participant’s Video Layout and Video Forcing 3-81To change Personal Layout with Click&View Personal Layout Selection with Click&View3-82 For example, if you want a four-square video layout, press 3-833-84 Conference Control Using DTMF CodesDTMF String 3-85Table 3-9 Default DTMF Codes to Manage Conferences and Participants Operation3-86 Requesting HelpGuidelines Personal Conference Manager PCM3-87 If enabled, Message Overlay is not displayed while PCM is active 3-88Everyone /Chairperson Default DTMF Code ‘##” 3-89Polycom RMX 1500/2000/4000 Getting Started Guide Initiating PCM PCM Interface3-90 Menu Navigation - Arrow and Zoom Keys Remote Control Device Keys3-91 Description DTMF Codes - Numeric Keys3-92 Arrow KeyTable 3-11 PCM - DTMF Codes 3-93Click&View” on page PCM Main Menu - LevelClick&View Invite Participant3-95 5 OptionalA message, Press # or Zoom In to select, is displayed Optional. To display all participants3-96 Participants Mute/StatusParticipant To view and change the Participants Mute/StatusThe status icons are summarized in Table 3-97To control a far camera Camera Control3-98 To Video Force a participant’s video Video Force3-99 3-100 RecordingTo resume recording To use the recording functionsTo start recording To pause recording3-102 Drop ParticipantTo stop recording To disconnect a participant from the conferenceTo terminate a conference Terminate Conference3-103 Chapter 3-Basic Operation 3-104Explanation GlossaryAppendix A AbbreviationChapter A-Glossary AbbreviationExplanation TermTerm signal can be easily recognized by a computer. The codesAbbreviation ExplanationExplanation AbbreviationTerm channels of 64 Kbps each and one D channel of 64 Kbps AbbreviationExplanation TermExplanation AbbreviationTerm