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Polycom DOC2560B manual 3-93, 11 PCM - DTMF Codes

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Polycom RMX 1500/2000/4000 Getting Started Guide

DTMF codes are entered using the Remote Device Numerics Keys and are defined as follows:

Table 3-11PCM - DTMF Codes

Numeric Key	Description

0	•	Number input.
	• Shortcut key to a numbered menu option - when
		conference video or the PCM menu is displayed.
	• Return to the conference - when in FECC mode.

1-9	•	Number input.
	• Shortcut key to a numbered menu option - when the
		conference video or the PCM menu is displayed.
	• Initiate PCM session on ISDN/PSTN endpoint (1 is the
		default for the Start PCM DTMF Code).

*	• Initiate DTMF mode (with Polycom endpoints) - during
		a conference or when the PCM menu is displayed.
	• Enter a period “.” - while entering an IP address.

#	Confirm selection and send information to the RMX.

3-93

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Polycom DOC2560B manual 3-93, 11 PCM - DTMF Codes

Contents

Version 7.0.1 September 2010 DOC2560B Polycom RMX 1500/2000/4000 Getting Started GuideAll other trademarks are the property of their respective owners CE Mark R&TTE Directive United States Safety Construction DetailsRegulatory Notices United States Federal Communication Commission FCCRMX 2000 complies with IDA standards G0916-07 Chinese Communication Certificate Singapore CertificateTable of Contents First Time Installation and ConfigurationSystem Overview Table of Contents Basic OperationRMX 2000 Web Client Screen Components Automatic Dial Out Page Table of Contents the RMX 1500/2000/4000 Administrator’s Guide included with the system System OverviewRMX 1500/2000/4000 IP Phone Chapter 1-System OverviewISDN Endpoints E1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN EndpointsThe RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines CP mode conferencing is defined by RMX Main FeaturesConferencing Modes Dynamic Continuous PresenceTable 1-1 Continuous Presence - Video Layouts Continued Telepresence ModeVideo Switching Multiple Switching ModesVSW mode conferencing is defined by Video Switching Video ResolutionsResolution Configuration for CP Operator ConferenceVideo Clarity H.239 / People+ContentIVR-Enabled Conferencing People+Content is Polycom’s proprietary equivalent of H.239Entry Queue Scheduled Conferencing / Reservations Conferencing Capabilities and OptionsOn Demand Conferencing Permanent Conference1-11 Cascading ConferencesGateway SecurityMedia Encryption Conference Management and Monitoring FeaturesLecture Mode or Presentation Mode in Continuous Presence conferences Far End Camera Control FECC/LSD in video conferences1-13 Card Configuration ModesThree Card Configuration Modes are supported Operator Assistance & Participant Move for conferences in CP mode1-14 Workstation RequirementsWindows 7 Security Settings To disable Protected Mode1-15 Internet Local intranet Trusted sites 1-16Chapter 1-System Overview Internet Local intranet Internet Explorer 8 ConfigurationWhen using Internet Explorer 8 to run the RMX Web Client or RMX To configure Internet ExplorerChapter 1-System Overview 1-18The Internet Options dialog box is displayed with General tab open 5 In the Browsing history section, click the Delete button6 Select the Temporary Internet files and Cookies check boxes 1-199 In the Internet Options dialog box, click the Settings button The Delete Browsing History dialog box is displayed1-20 10 Click the View objects buttonChapter 1-System Overview Prerequisites 11 Select the CEMAClassLoaderCntl Object file1-21 Chapter 1-System Overview 1-22Configure the Default IP Network Service First Time Installation and Configuration2 Hardware Installation and Setup 3 First Entry Power-up and ConfigurationPreparations IP ServicesDefault IP Service Conferencing Service Default IP Service Conferencing ServiceParameter IP Network Services Required InformationFactory Default Local Network SettingsISDN/PSTN Services Unpacking the RMX Unpacking the RMXUnpacking the RMX To unpack and lift the RMXTwo boxes are placed on the top Stratocell, labelled 4 Remove the boxes and top Stratocell and open the anti-static plastic bag wrapping the RMX To modify the USB key settings The LAN Configuration Utility dialog box opensSubnet Mask Default Router IP Address Installing the RMX Hardware Installation and Setup2-10 Mounting the RMX 1500 in a Rack2-11 Connecting Cables on the RMXTo connect the cables For the RTM-IP 1500 module For the RTM ISDN 1500 moduleMounting the RMX 2000 in a Rack 2-12Installing the RMX Do not remove the protective caps from LAN1, LAN3 and ShMG ports 2-13Connecting Cables on the RMX Power Cable2-14 To install the RMX 4000 in a 19”rack Using rack brackets on the RMXUsing a shelf Mounting the RMX 4000 in a Rack2-15 Connecting the RMX 4000 to the Power SourcesAC Power Supply connections DC Power Supply connections3 Remove the transparent plastic caps on the terminal block 2-166 Replace the transparent plastic caps on the terminal block 2-17To connect the cables AC and DC systems RTM-IP 2-18Connecting Cables on the RMX 2-19 First Entry Power-up and ConfigurationProcedure 1 First-time Power-up To power-up for the first time using the USB key2-20 Procedure 2 Product RegistrationObtaining the Activation Key 3 Select Product Registration2-21 Procedure 3 Connection to MCUonly if the factory default Management IP addresses were not modified 2-22Polycom RMX 1500/2000/4000 Getting Started Guide Fast Configuration Wizard2-23 1 Enter the required IP information in the dialog boxField 2-24Note This field is displayed in all IP Signaling dialog 2 Click NextField 2-253 Enter the required Routers information in the dialog box 4 Click NextField 2-26Signaling Host and Shelf Management with the DNS 5 Enter the required DNS information in the dialog box8 Click Next 9 If you selected SIP only, go to Step 7 Select the IP Network Type H.323, SIP or H.323 & SIP2-27 6 Click NextPrimary Gatekeeper 2-28Field DescriptionField 2-29Select the protocol that is used for signaling between 13 Enter the required SIP Server information in the dialog boxField 2-30Field Descriptionan ISDN/PSTN Network Service, go to Step 2-31The IP Network Service is created and confirmed 16 Click OK Field 2-3217 Define the following parameters 18 Click NextDescription 2-33The PRI Settings dialog box opens 19 Define the following parameters FieldDescription 2-3420 Click Next The Span Definition dialog box opens FieldField 2-3521 Define the following parameters 22 Click NextThe Phones dialog box opens 2-362-37 28 Click Save & ContinueRTM ISDN 1500 card is connected to RMX 2000 MPM 1/MPM2 Slot - the MPM/MPM+/MPMx card that the RTM ISDNRMX 4000 MPM1/MPM2/MPM3/MPM4 2-3832 Enter the required System Flags information in the dialog box 2-39Description / Default The System Flags dialog box is displayed36 In the Please wait for system reset message box, click OK 33 Click Save & Close2-40 Selecting the RMX Web Client Languages In the RMX Web Client’s Main Screen an MCU State indicator displays1 On the RMX menu, click Setup Multilingual Setting User Definition2-42 RMX’s Default Conferencing SettingsName 2-43Entity DescriptionDescription 2-44numbers range defined in the Network Service. It must be Entity2-45 Customizing the RMX’s Default Conferencing Settings2-46 Chapter 2-First Time Installation and ConfigurationYou can schedule conferences to start in the future Starting the RMX Web Client Basic OperationTo start the RMX 2000 Web Client The Login screen contains a link to the RMX Manager installerLink to RMX Manager Installer RMX 2000 Web Client Screen Components Conference List List Pane RMX Management Status Bar Address BookConference Templates Viewing and System Functionality Permissions If you are logged in as a user with Chairperson permissions Conferences ListList Pane RMX ManagementStatus Bar System Alerts Participant AlertsPort Usage Gauges The High Port Usage threshold MCU StateIP Address/Phone - of the participant New Participant Delete Participant Import Address BookNew Group Delete Group Export Address Book Dialing Direction - Dial-in or Dial-outA Conference Template Conference TemplatesDisplaying and Hiding the Address Book Displaying and Hiding Conference Templates3-11 To adjust column widthCustomizing the Main Screen To re-size a paneCustomizing the RMX Management Pane To restore the RMX 2000 display window to its default configuration On the RMX 2000 menu, click View Restore RMX Display Defaults To switch between Toolbar and List Views3-13 To expand or Collapse the Frequently Used and Rarely Used sectionsChapter 3-Basic Operation 3-143-15 Starting a ConferenceStart a Reservation Start any Conference Template saved in the Conference Templates listStarting a Conference from the Conferences Pane To start a conference from the Conference pane3-16 Field General Tab3-17 2 Define the following parametersComma, colon and semicolon characters cannot 3-18Field Descriptionsystem must reserve resources 3-19Field Descriptionenough to accommodate the participants specified in 3-20Field Description3-21 Participants TabParticipants List 3-22Column / Button DescriptionParticipants can be added to the conference in the following methods 3-233-24 To add participants from the Address Book3-25 Information TabTo add information to the conference 10 Click the Information tab. The Information tab opens11 Enter the following information 3-26Polycom RMX 1500/2000/4000 Getting Started Guide Starting a ReservationTo start a conference from the Reservation Calendar 3-27The New Reservation - General tab dialog box opens 3-282 Click the Start Conference from Template button. or Administrator’s Guide, Reservations” on pageStarting an Ongoing Conference From a Template To start an ongoing conference from a TemplateParticipants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected 3-30Click Link to Connect Dial Manually to Connect 3-31Connecting to a Conference Direct Dial-in3-32 Example H.323 ParticipantsSIP Participants ISDN/PSTN Participants3-34 Connecting to a Polycom Conference from an Outlook Meeting InvitationExample Entry Queue Access3-35 H.323 ParticipantsExample ISDN and PSTN Participants3-36 SIP ParticipantsManual Dial Out Gathering PhaseDial-out Participants Automatic Dial OutTextual Information 3-38Indicator If enabledGathering Phase Guidelines The Gathering Phase is not supported in Video Switching Conferences3-39 3-40 Content Gathering SlideChapter 3-Basic Operation Text Indication in the Video Layout Endpoint Names3-41 3-42 To change the Display NamePolycom RMX 1500/2000/4000 Getting Started Guide The Participant Properties - Media Sources dialog box opens3-43 2 Enter the new Display Name in the Name field 3 Click OK3-44 Text Indication3-45 Transparent Endpoint NamesPermanent Display of Endpoint Names Closed CaptionMessage Overlay 3-46Small Text, White on red, Top, Middle 3-47 Using the buttons in the toolbarsMonitoring Ongoing Conferences General MonitoringMulti-selected Multi Selection3-48 Operations MenuConference Level Monitoring Using the Chairperson Password for FilteringTo search for an ongoing conference by Chairperson Password 1 Click in the Chairperson Password fieldDescription 3-50Displays conference name and type of conference FieldDescription 3-51Content Resource Deficiency - Content will not be Field3-52 Roll Call/Audible Tones During an Ongoing ConferenceTo monitor a conference The Conference Properties - General dialog box opens3-53 Audio Only MessageSecured Conference Monitoring IVRROLLCALLUSETONESINSTEADOFVOICE System Flag in system.cfg3-54 Participant Level MonitoringMonitoring Ongoing Gateway Sessions Participant Connection MonitoringAwaiting Individual Assistance - The participant 3-55Column Icon/DescriptionIcon/Description 3-56Cascade Enabled Dial-out Participant - A special Column3-57 ColumnIcon/Description Video Preview To preview the participant video3-58 The Video Preview window opens 3-59To extend or shorten a conference manually Operations Performed During On Going ConferencesConference Level operations Changing the Duration of a Conference1 Open the Address Book Adding Participants from the Address BookTo terminate a conference manually To drag & drop participants into the Participants List3-62 Moving Participants3-63 Moving a Participant InteractivelyTo save an ongoing conference as a template Saving an Ongoing Conference as a TemplateCopy and Paste Conference Copy Conference3-65 Paste ConferenceTo paste a conference Paste Conference. or3-66 Paste Conference AsTo paste a conference as a new conference Paste Conference As. or3-67 Changing the Video Layout of a Conference3-68 To change the video layout of a conferenceVideo Forcing Video Forcing Guidelines3-69 3-70 To video force a participant to a window5 Repeat step 3 to force participants to other windows 6 Click OK To cancel Video Forcing for a window3-71 Switching between participants is renewed and is audio activated3-72 To enable or disable Video Clarity2 Click the Video Settings tab Enabling and Disabling Video ClarityButton Participant Level Operations3-73 MenuDescription 3-74Menu ButtonDescription 3-75Menu Button3-76 Copy Cut and Paste ParticipantCopy Participant To copy a participantCut Participant To cut a participant3-77 3-78 Paste ParticipantPaste Participant As To paste a participantTo paste a participant as a new participant 3-79automatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the participant’s properties effectively creating a new participant. When the OK button in the Participant Properties dialog box is clicked the new participant is connected to the selected conference The Address Book - Participant Properties dialog box is displayed 3-80c Right-click, and in the drop-down menu select Paste Participant As The Participant Properties - Media Sources dialog box opens Personal Layout Control with the RMX Web ClientTo change a participant’s Video Layout and Video Forcing 3-81Personal Layout Selection with Click&View To change Personal Layout with Click&View3-82 For example, if you want a four-square video layout, press 3-833-84 Conference Control Using DTMF CodesDTMF String 3-85Table 3-9 Default DTMF Codes to Manage Conferences and Participants Operation3-86 Requesting HelpPersonal Conference Manager PCM Guidelines3-87 If enabled, Message Overlay is not displayed while PCM is active 3-883-89 Everyone /Chairperson Default DTMF Code ‘##”Polycom RMX 1500/2000/4000 Getting Started Guide PCM Interface Initiating PCM3-90 Remote Control Device Keys Menu Navigation - Arrow and Zoom Keys3-91 Description DTMF Codes - Numeric Keys3-92 Arrow KeyTable 3-11 PCM - DTMF Codes 3-93Click&View” on page PCM Main Menu - LevelClick&View Invite Participant3-95 5 OptionalA message, Press # or Zoom In to select, is displayed Optional. To display all participants3-96 Participants Mute/StatusParticipant To view and change the Participants Mute/StatusThe status icons are summarized in Table 3-97Camera Control To control a far camera3-98 Video Force To Video Force a participant’s video3-99 3-100 RecordingTo resume recording To use the recording functionsTo start recording To pause recording3-102 Drop ParticipantTo stop recording To disconnect a participant from the conferenceTerminate Conference To terminate a conference3-103 Chapter 3-Basic Operation 3-104Explanation GlossaryAppendix A AbbreviationChapter A-Glossary AbbreviationExplanation TermTerm signal can be easily recognized by a computer. The codesAbbreviation ExplanationAbbreviation ExplanationTerm channels of 64 Kbps each and one D channel of 64 Kbps AbbreviationExplanation TermAbbreviation ExplanationTerm