Polycom RMX 1500/2000/4000 Getting Started Guide

Customizing the RMX’s Default Conferencing Settings

You can customize the conferencing entities to your organization’s requirements:

•To customize the Voice Prompts and Video Slides to different organizations, users, languages etc. – first record the required messages and create the video slides and then create the appropriate conference IVR Service or Entry Queue IVR Service.

These services must be assigned to the appropriate conference profile or Entry Queue. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”IVR Services” on page 14-1.

•To modify the conference properties, such as the conference line rate, specific video layout for the conference or the background that is used for the video display (skin), create a new Conference Profile. This Profile can be used for defining new ongoing conferences, Meeting Rooms and Single-dial Entry Queues.

For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Defining Profiles” on page 1-9.

•To allow ISDN participants to connect to a single dial Entry Queue a dial in number must be assigned to the pre-configured Entry Queue.

To allow participants to connect to a single dial Entry Queue at a line rate other than 384 Kbps (as in the default Entry Queue) or play voice messages in different languages – create a new Entry Queue. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Defining a New Entry Queue IVR Service” on page 14-29.

•You can personalize Meeting Rooms for people in your organization with predefined conference and chairperson passwords (for added security) and allow only authorized people to start on going conferences. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Meeting Rooms” on page 3-1.

•To allow ISDN participants to connect directly to Meeting Rooms a dial in number must be assigned to the pre-configured Meeting Room.

•The conferencing entities are designed mainly for dial in participants without prior definition of participants. You can create your own Address Book containing a list of participants to be dialed by the MCU. Once defined, these participants can be added to ongoing conferences saving the need to define them again.

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Polycom DOC2560B manual Customizing the RMX’s Default Conferencing Settings
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DOC2560B specifications

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