Polycom IP 330, IP 320 manual Using Automatic Call Distribution

4

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 330/320 phone. This chapter contains instructions on:

•Using Automatic Call Distribution

•Using Multiple Call Appearances

•Using Buddy Lists

•Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Using Automatic Call Distribution

Automatic call distribution (ACD) systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity.

The SoundPoint IP 330/320 phone allows:

•ACD login and logout

•ACD agent available and unavailable

Note	ACD is not available on all call servers. For more information, contact your system
	administrator.

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