Troubleshooting Your SoundPoint IP 330/320 Phone

 

 

 

 

Controls

 

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

The dial pad does not work.

The dial pad on the SoundPoint

Do one of the following steps:

 

IP 330/320 phone does not

Check for a response from other

 

respond.

 

 

feature keys or from the dialpad.

 

 

 

 

 

Place a call to the phone from a known

 

 

 

working telephone. Check for display

 

 

 

updates.

 

 

Press the Menu key followed by

 

 

 

System Status and Server Status to

 

 

 

check if the telephone is registered

 

 

 

correctly to the server.

 

 

Press the Menu key followed by

 

 

 

System Status and Network Statistics.

 

 

 

Scroll down to see if LAN port shows

 

 

 

active or Inactive.

 

 

Check the termination at the switch or

 

 

 

hub end of the network LAN cable.

 

 

 

Ensure that the switch/hub port

 

 

 

connected to the telephone is

 

 

 

operational (if not accessible, contact

 

 

 

your system administrator).

 

 

Before restarting your phone, contact

 

 

 

your system administrator, since this

 

 

 

may allow more detailed

 

 

 

troubleshooting to occur before losing

 

 

 

any current status information.

 

 

 

 

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Polycom IP 330, IP 320 manual Controls