Polycom IP 320, IP 330 manual Access to Screens and Systems, To Restarting Your Phone on

User Guide SoundPoint IP 330/320

Access to Screens and Systems

Symptom	Problem	Corrective Action
There is no response from	The SoundPoint IP 330/320	Do one of the following steps:
feature key presses.	phone is not in active state.	• Press the keys more slowly.
		• Check with the system administrator
		to see whether or not the key has
		been mapped to a different function or
		disabled.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		the Menu, for example.
		• Press Menu followed by Status >
		Lines to confirm line is actively to the
		call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).
The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).

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