Chapter 5
Internet Connection Troubleshooting
5.1 Checking the Hardware
Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection.
Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.
Test the telephone line To eliminate the possibility of a fault with the telephone line itself, check for a dial- tone by using a telephone connected to the telephone master socket.
If you are using ADSL, check whether a splitter has been installed or that micro- filters have been correctly fitted.
If there is no dial tone, contact your telephone company.
Reboot your computer Loss of Internet or network connectivity can be caused by the computer. Often a reboot will rectify the problem.
To reboot your SpeedTouch™, simply turn off your SpeedTouch™. Wait five seconds | |
SpeedTouch™ | and turn it back on. |
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