Chapter 5
Internet Connection Troubleshooting
5.2 LED Diagnostics
Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet.
LED status | Possible solutions | |
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| |
No LEDs are lit or | Make sure the SpeedTouch™ is plugged into an | |
flashing | electrical outlet. | |
| Make sure you are using the correct power supply | |
| for your SpeedTouch™ device, that is a 15V AC | |
| power adapter, like the one provided. | |
| Make sure the power switch on the SpeedTouch™ | |
| is turned on. | |
|
| |
DSL LED is flashing | Your service is unable to synchronise. | |
green or no DSL LED | Ensure the SpeedTouch™ is plugged into the DSL- | |
| ||
| enabled phone line. | |
| Ensure | |
| not, there is a big chance you also have a bad | |
| regular telephone service). | |
| Make sure you use the right power supply (15V | |
| AC). | |
| Make sure that the correct SpeedTouch™ variant is | |
| used for your DSL service (ISDN/POTS). | |
| Unplug the SpeedTouch™, reboot your computer | |
| and then plug the SpeedTouch™ back in. | |
| If you have previously had a working connection, | |
| call your ISP to check for service outages. | |
|
| |
No Ethernet LED | No Ethernet connectivity: | |
No Ethernet’s Link | Make sure the Ethernet cable(s) are firmly | |
Integrity/Activity | ||
connected to the | ||
LED | ||
Make sure you are using the correct cable type for | ||
| ||
| your Ethernet equipment. | |
| Make sure the Ethernet NIC driver is correctly | |
| installed and enabled on your computer. Power | |
| safe options for the Ethernet NIC should preferably | |
| be disabled. | |
|
| |
No USB LED | No USB connectivity: | |
| Make sure the USB cable is firmly connected to the | |
| USB port. | |
| Make sure the USB driver is correctly installed and | |
| enabled on your computer. | |
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33 | |
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