Chapter 5
Internet Connection Troubleshooting
5.3 Web Diagnostics
Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page 27.
If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem.
Test result | Explanation |
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| Your DSL line is not synchronised. |
| Check if your telephone line is correctly |
| connected to your SpeedTouch™. |
| Check the DSL LED, as described in “ Checking |
| |
|
|
| No ATM activity detected on your DSL line. |
|
|
| No Ethernet activity. |
| In case you are connected through a protocol other |
| than PPPoE, this check is not applicable; the result |
| will always be ‘No Ethernet activity’. |
|
|
| Authentication failed: check your user name |
| and password. The user name is in most cases |
| in the form of username@ISP. |
| Your connection is disconnected. |
| Could not bring up link. |
|
|
No IP | No IP address or no DNS server has been configured. |
| During IP address negotiation, there was an IPCP |
| error or a DHCP error. |
|
|
No Internet | This test sends 1 ping to each address of a |
| configured list of IP addresses. The test succeeds if |
| all addresses can be reached. If DNS1 and DNS2 are |
| part of the list, reaching 1 of both is enough. |
|
|
No DNS | If this step fails, it may be because the DNS service |
| provided by your ISP has a problem. |
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