Chapter 7
Troubleshooting
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7.1.3 Upgrade Troubleshooting
Introduction While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
Upgrade via Setup CD If the Upgrade Wizard in step 4, as described in “Upgrade procedure” on page 119,
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
The SpeedTouch™ is turned on and fully initialised.
Your PC is correctly connected to the SpeedTouch™.
Your PC has a valid IP address. To check this in MS Windows:
1In the Windows task bar, click Start.
2Select Run...
3Type cmd in the Open field.
4Click OK. A black window will appear with a flashing cursor.
5Type ipconfig and then press Enter.
6Verify that your computer has a valid IP address, that is any address but
0.0.0.0.
No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.