130 | RCA 716v5 (WL) specs

Chapter 7

Troubleshooting

130	E-DOC-CTC-20050401-0008 v1.0

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RCA 716v5 (WL) manual 130

Contents

SpeedTouch716v5 WL Page SpeedTouch 716v5 WL Copyright TrademarksDocument Information Contents Voice over IP Software Upgrade General SpeedTouch Troubleshooting 122 About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software Features Hardware Specifications Physical interfaces Software Features Configuration ManagementVoIP Indicator Description Name Colour State SpeedTouch LED Behaviour USB How to Access your SpeedTouch Access Method Can be used to Access via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username Administrator Access via FTP Open a Command Prompt windowFile Transfer Protocol FTP Common FTP commands Command You can use to Home/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote Assistance Chapter Local Network Setup Menu select Home Network Devices Wired Ethernet For more information, see Device settings on USB Supported operating systemsSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Wireless Basics Regulatory Domain Allowed Radio Channels Antennas Connecting First-time Wireless Clients Wireless Security on Wireless Network Connection window appears Click Connect Anyway Wireless device settings Network Name Ssid Wireless SecurityAccess Control List Name Ssid Chapter Connecting Additional Wireless Clients Click Configure Select Allowed on Wlan and click Apply Extending the Range of Your Wireless Network Configuring WDS Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session Session IGD Control AgentStarting an Internet Control on Internet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand Connection Chapter Starting a broadband Internet session Network and Dial-up connections YourISP Terminating a broadband Internet session Click Disconnect Mac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter Voice over IP What is Voice over IPSolution SpeedTouch VoIP Telephony Setup Assign phone numbers Configure the telephony service Enable the telephony service Assign phone numbers Select Service EnabledMenu select Toolbox Telephony Chapter Under Pick a task... click Use multiple identities Telephony statistics Supplementary Telephony Services Service DescriptionPhone on Under Pick a task... list click Configure telephony services Using the services on the phone To use the service Proceed as follows Command overview To use the service Proceed as follows Phone command Is used to SpeedTouch SpeedTouch Web InterfaceIntroduction Documentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch MenuCollapsing and expanding the menu Toolbox Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouch Information SpeedTouch Easy Setup Pick a task... list, click Set up Restarting your SpeedTouch Accessing the RestartRestart Pick a task... list, click Restart Configuration Saving your current configuration Backup & RestoreAccessing the Backup & Restore Restoring a previously saved configuration Reset to Factory Defaults Indicator Description Event Logs Update Updating the SpeedTouch system software Internet Services Broadband ConnectionBroadband Connection menu Connectivity Check Click Check Connectivity DSL Connection Internet Services Service Settings Internet Service SettingsAccessing the Internet On the Broadband Connection menu click Internet Services Toolbox Username Password URL Telephony Telephony services table Forced FXO Calling Line Identification PresentationCalling Line Identification Restriction Code Telephony Statistics Call Statistics Call Log Game & Application Sharing Accessing the Defined Games & Applications Defined Games & Applications Game or Application Definition Accessing the Game or Application Definition OverviewConfigure Under Adding a Port Translation rule New Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown Sites Under Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Web Filtering Activation Standard license activation Accessing this page Proceed as followsWeb Filtering Activation Click Standard Content Level Icon Description Content level configuration Content level definition New Content LevelContent level creation Proceed as follows Under Pick a task..., click Create a new content level Chapter Firewall High Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Assign Public IP Server, as described in 5.5.4 Game & Application Sharing on Wireless Device Settings Accessing the wireless device settings Overview Point settings Access Point SettingsAccessing the Access Availability Encryption Broadcast Network NameAllow New Devices Bits, Alphanumeric New stations are allowed via registration Select WPA-PSK EncryptionNew stations are allowed automatically New stations are not allowed Configuring WDS Accessing the WDS SpeedTouch configurationUnder Pick a task..., click Scan for wireless accesspoints Interfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 116 Software Upgrade System software upgrades Upgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 119 to continue Upgrade procedure Window appears, refer to 7.1.3 Upgrade Troubleshooting on 120 System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachable Wired Ethernet Troubleshooting LAN LED does not light up Wireless Ethernet Troubleshooting Not able to connect wireless clients Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery and Control Voice over IP Troubleshooting Resetting your SpeedTouch Hardware reset Software reset 130 Page Need more help?