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RCA 716v5 (WL) manual Remote Assistance, Disabling remote access

Models: 716v5 (WL)

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Chapter 1

Your SpeedTouch™

1.3.4 Remote Assistance

Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.

Enabling remote access To enable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 11.

2In the menu select Toolbox > Remote Assistance.

3Click Enable Remote Assistance.

4Provide the following parameters to your helpdesk:

URL (the HTTPS link)

User name

Password

Disabling remote access

5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).

For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.

To disable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 11.

2In the menu select Toolbox > Remote Assistance.

3Click Disable Remote Assistance.

E-DOC-CTC-20050401-0008 v1.0	17

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RCA 716v5 (WL) manual Remote Assistance, Disabling remote access

Contents

SpeedTouch716v5 WL Page SpeedTouch 716v5 WL Trademarks CopyrightDocument Information Contents Voice over IP Software Upgrade General SpeedTouch Troubleshooting 122 About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch FeaturesPhysical interfaces Hardware SpecificationsSoftware Features Management ConfigurationVoIP SpeedTouch LED Behaviour Indicator Description Name Colour StateUSB Access Method Can be used to How to Access your SpeedTouchAccess via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command PromptOpen a Command Prompt window Access via FTPFile Transfer Protocol FTP Command You can use to Common FTP commandsHome/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote accessChapter Menu select Home Network Devices Local Network SetupFor more information, see Device settings on Wired EthernetSupported operating systems USBSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Regulatory Domain Allowed Radio Channels Wireless BasicsAntennas Wireless Security on Connecting First-time Wireless ClientsClick Connect Anyway Wireless Network Connection window appearsWireless device settings Access Control List Wireless SecurityNetwork Name Ssid Name SsidChapter Click Configure Select Allowed on Wlan and click Apply Connecting Additional Wireless ClientsExtending the Range of Your Wireless Network Configuring WDS Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session Starting an Internet IGD Control AgentSession Control onInternet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connectionChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionClick Disconnect Terminating a broadband Internet sessionOn the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter Solution What is Voice over IPVoice over IP SpeedTouch VoIPAssign phone numbers Configure the telephony service Telephony SetupSelect Service Enabled Enable the telephony service Assign phone numbersMenu select Toolbox Telephony Chapter Under Pick a task... click Use multiple identities Telephony statistics Service Description Supplementary Telephony ServicesPhone on Under Pick a task... list click Configure telephony services To use the service Proceed as follows Using the services on the phonePhone command Is used to Command overview To use the service Proceed as followsIntroduction SpeedTouch Web InterfaceSpeedTouch DocumentationMenu Language Bar Navigation Bar Notification Area Tasks NavigationCollapsing and expanding the menu MenuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs UpdateInformation Pick a task... list, click Set up SpeedTouch Easy SetupRestart Accessing the RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Accessing the Backup & Restore Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Event Logs Indicator DescriptionUpdating the SpeedTouch system software UpdateBroadband Connection Internet ServicesBroadband Connection menu Click Check Connectivity Connectivity CheckDSL Connection Internet Services Accessing the Internet Internet Service SettingsService Settings On the Broadband Connection menu click Internet ServicesToolbox URL Username PasswordTelephony Telephony services table Calling Line Identification Restriction Calling Line Identification PresentationForced FXO CodeCall Statistics Call Log Telephony StatisticsGame & Application Sharing Defined Games & Applications Accessing the Defined Games & ApplicationsConfigure Under Accessing the Game or Application Definition OverviewGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown SitesClick Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click StandardIcon Description Content LevelContent level creation Proceed as follows New Content LevelContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter High FirewallIntrusion Detection Dynamic DNS On the Dynamic DNS page, click ConfigureUser Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Server, as described in 5.5.4 Game & Application Sharing on Assign Public IPAccessing the wireless device settings Overview Wireless Device SettingsAccessing the Access Access Point SettingsPoint settings AvailabilityAllow New Devices Broadcast Network NameEncryption Bits, AlphanumericNew stations are allowed automatically Select WPA-PSK EncryptionNew stations are allowed via registration New stations are not allowedAccessing the WDS SpeedTouch configuration Configuring WDSUnder Pick a task..., click Scan for wireless accesspoints Interfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 116 System software upgrades Software UpgradeIntroduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 119 to continue Window appears, refer to 7.1.3 Upgrade Troubleshooting on Upgrade procedureSystem software downgrade 120Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingLAN LED does not light up Wired Ethernet TroubleshootingNot able to connect wireless clients Wireless Ethernet TroubleshootingUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery and Control Voice over IP Troubleshooting Hardware reset Software reset Resetting your SpeedTouch130 Page Need more help?