5. Troubleshooting
If Your Machine Does Not Operate As You Want
The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed.
Problem | Causes | Solutions |
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“ Please wait. ” ap- | This message appears | Wait for the machine to get ready. |
pears. | when you turn on the oper- |
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| ation switch or change the |
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| toner bottle. |
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The display is off. | The machine is in Energy | Turn on the operation switch. |
| Saver mode. |
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| The operation switch is |
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| turned off. |
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Nothing happens when the | The main power switch is | Turn on the main power switch. |
operation switch is turned | turned off. |
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on. |
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The user code entry dis- | Users are restricted by user | Enter the user code (up to eight dig- |
play appears. | management. | its), and then press the {OK}or {#} |
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| key. |
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Misfeeds occur frequently. | The tray's side fences may | Check the side fences are locked. |
| not be locked. | p.59 “Changing the Paper Size”. |
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| The tray's end fence may | Check the end fence is set properly. |
| not be set properly. | See p.59 “Changing the Paper Size”. |
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| You may have loaded pa- | When using paper of a size that can- |
| per of a size not shown on | not be detected automatically, use |
| the paper size selector. | Tray Paper Settings to set the paper |
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| size. See p.38 “Tray Paper Size: Tray |
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| 1” and p.78 “Copy Paper”. |
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An error message remains, | When a misfeed message | Clear misfed paper, and then open |
even if misfed paper is re- | appears, it remains until | and close the front cover. See p.57 |
moved. | you open and close the cov- | “x Clearing Misfeeds”. |
| er, as required. |
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You forgot your key opera- | — | Contact your service representative. |
tor code. |
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” Max. number of | The number of copies ex- | You can change the maximum copy |
sets is * ” appears. | ceeds maximum copy | quantity. See p.42 “Max. Number of |
| quantity. | Sets” . |
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