Rosewill AC1200UBE user manual Appendix B FAQ, Launch config utilities

Wireless 11ac Dual Band USB Adapter AC1200UBE User Manual

Appendix B: FAQ

If you encounter any problem when you’re using this wireless network card, don’t panic! Before you call your dealer of purchase for help, please check this troubleshooting table, the solution of your problem could be very simple, and you can solve the problem by yourself!

Scenario	Solution
I can’t find any wireless	1.	Click “Rescan” for few more times and see if you can find
access point / wireless device		any wireless access point or wireless device.
in “Site Survey” function.	2.	Please move closer to any known wireless access point.
	3.	“Ad hoc” function must be enabled for the wireless device
		you wish to establish a direct wireless link.
	4.	Please adjust the position of network card (you may have
		to move your computer if you’re using a notebook
		computer) and click “Rescan” button for few more times. If
		you can find the wireless access point or wireless device
		you want to connect by doing this, try to move closer to the
		place where the wireless access point or wireless device is
		located.
Nothing happens when I click	1.	Please make sure the wireless network card is inserted
“Launch config utilities”		into your computer’s USB port. If the Realtek configuration
		utility’s icon is black, the network card is not detected by
		your computer.
	2.	Reboot the computer and try again.
	3.	Remove the card and insert it into another USB port.
	4.	Remove the driver and re-install.
	5.	Contact the dealer of purchase for help.
I cannot establish connection	1. Click “Connect” for few more times.
with a certain wireless access	2. If the SSID of access point you wish to connect is hidden
point		(nothing displayed in “SSID” field in “Site Survey” function),
		you have to input correct SSID of the access point you wish
		to connect. Please contact the owner of access point to ask
		for correct SSID.
	3. You have to input correct passphrase / security key to
		connect an access point with encryption. Please contact the
		owner of access point to ask for correct passphrase /
		security key.

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