Samsung CLP-300 Series Clearing Paper Jams, Problem, Possible Cause, Solution, Software Section

Problem	Possible Cause	Solution
Half the	The page orientation	Change the page orientation in your
page is	setting may be	application. For details, see the
blank.	incorrect.	Software Section.
	The paper size and	Ensure that the paper size in the
	the paper size	printer driver settings matches the
	settings do not	paper in the tray.
	match.	Or, ensure that the paper size in the
		printer driver settings matches the
		paper selection in the software
		application settings you use.
The paper	There is too much	Remove excess paper from the tray.
keeps	paper in the tray.	Check that the paper guides are set
jamming.
		correctly.
	An incorrect type of	Use only paper that meets printer
	paper is being used.	specifications.
	There may be debris	After opening the front cover,
	inside the printer.	remove the imaging unit and then
		clear the debris.
The printer	The printer cable is	Disconnect and reconnect the
prints, but	loose or defective.	printer cable. Try a print job that you
the text is		have already printed successfully. If
wrong,		possible, attach the cable and
garbled, or		printer to another computer and try
incomplete.		a print job that you know works.
		Finally, try a new printer cable.
	The wrong printer	Check the application’s printer
	driver was selected.	selection menu to ensure that your
		printer is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.
	The operating system	Exit Windows and reboot the
	is malfunctioning.	computer. Turn the printer off and
		then back on again.
Pages print,	The toner cartridge is	Redistribute the toner. See page 5.2.
but are	defective or out of	If necessary, replace the toner
blank.	toner.
		cartridge.
	The file may have	Check the file to ensure that it does
	blank pages.	not contain blank pages.
	Some parts in the	Contact a service representative.
	printer may be
	defective.

Problem	Possible Cause	Solution
When you	The setting in the	Select Download as Bit Image in
are using	software application	the Advanced Options window of
Windows 98,	is wrong.	the graphic properties window. Print
the		the document again.
illustrations
print
incorrectly
from Adobe
Illustrator.
The print	The resolution is set	Change the resolution to Best and
quality of	to Normal or Draft.	then try printing again.
photos is not
	The resolution of the	If you increase the photo size in the
good.
Images are	photo is very low.	software application, the resolution
not clear.		will be reduced. Reduce the photo
		size.
Your printer	The oil used to	After printing about 100 color pages,
has an odd	protect the fuser is	there will be no more smell. It is a
smell during	evaporating.	temporary issue.
initial use.

Clearing Paper Jams

NOTE: When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.

If a paper jam occurs, the Status LED on the control panel lights red. Find and remove the jammed paper.

To resume printing after clearing paper jams, you must open and close the front cover or rear cover.

1Pull the tray out of the printer and remove the jammed paper.

6.3

Solving Problems