Samsung CLP-300 Series manual Solving Problems, Troubleshooting Checklist, Status, Response

6 Solving Problems

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Troubleshooting Error Messages

•Common Windows Problems

•Common Macintosh Problems

•Common Linux Problems

Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Status	Response
Make sure that the	• If the Status LED is off, check the power cord
Status LED on the	connection. Check the power switch. Check the
control panel green and	power source by plugging the power cord into
“Ready” is shown on the	another outlet.
Smart Panel program	• If the Status LED blinks or lights red, solve the
window.	problems. See “Troubleshooting Error
	Messages” on page 6.8 or, contact your service
	representative.
Print a demo page to	• If a demo page does not print, check the paper
verify that the printer is	supply in the tray.
feeding paper correctly.	• If the paper jams in the printer, go to “Clearing
See 2.7.	Paper Jams” on page 6.3.
Check the demo page to	If there is a print quality problem, go to “Solving
see if it is printed	Print Quality Problems” on page 6.5.
correctly.
Print a short document	• If the page does not print, check the cable
from a software	connection between the printer and the
application to verify that	computer.
the computer and printer	• Check the print queue or print spooler to see if
are connected and	the printer has been paused.
communicating correctly.	• Check the software application to ensure that
	you are using the proper printer driver and
	communication port. If the page is interrupted
	during printing, go to “Solving General Printing
	Problems” on page 6.2.
If completing the	• See “Solving General Printing Problems” on
checklist does not	page 6.2.
resolve the printer	• See “Solving Print Quality Problems” on
problem, check the	page 6.5.
following troubleshooting	• See “Common Windows Problems” on
sections.	page 6.8.
	• See “Common Macintosh Problems” on
	page 6.9.
	• See “Common Linux Problems” on page 6.9.

6.1

Solving Problems