Samsung DVD-1080PR user manual Troubleshooting, Problem Action

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Troubleshooting

Before requesting service, please check the following.

	Problem			Action	Page
No operations can be		•	Check the batteries in the remote control.
performed with the			They may need replacing.
remote control.		•	Operate the remote control at a distance of no more than 20 feet.
		•	Remove batteries and hold down one or more buttons for several minutes to		P5
			drain the microprocessor inside the remote control to reset it. Reinstall
			batteries and try to operate the remote control again.
Disc does not play.		•	Ensure that the disc is installed with the label side facing up.		P8
		• Check the region number of the DVD.
The	icon appears	•	The features or action cannot be completed at this time because:
on screen.		1. The DVD’s software restricts it.
		2. The DVD’s software doesn’t support the feature (e.g., angles).
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear.		•	Check if the disc has a Menu.
Play mode differs from		•	Some of the functions selected in the Setup Menu may not work properly if the
the Setup Menu					P43~60
			disc is not encoded with the corresponding function.
selection.
The screen ratio		• The Screen Ratio is fixed on your DVDs.			P51~52
cannot be changed.
No audio.		•	Make sure you have selected the correct Digital Output in the Audio Options		P49~50
			Menu.
The screen is blocked		•	Press the	button (on the front panel) for more than 5 seconds with no disc	P19
			inside. All settings will revert to the factory settings.
Forgot password		•	Press the	button (on the panel) for more than 5 seconds with no disc	P54
			inside. All settings including the password will revert to the factory settings.
			Don't use this unless absolutely necessary.
If you experience other		•	Go to the contents and find the section of the instruction book that contains
			the explanations regarding the current problem, and follow the procedure
problems.
			once again.
		•	If the problem still cannot be solved, please contact your nearest Samsung
			authorized service center.
The picture is noisy or		•	Make sure that the disc is not dirty or scratched.		P4
			Clean the disc.
distorted		•
No HDMI output.		•	Check if the Video output is set to HDMI.
		• Check the connection between the TV and the HDMI jack of DVD player.			P12~13
		•	See if the TV supports this 480p/720p/1080i/1080p DVD player.
Abnormal HDMI output		•	If snow noise appears on the screen, it means that TV does not support		P12~13
screen.			HDCP (High-bandwidth Digital Content Protection).
HDMI output Jitter		•	Check if your TV is setup correctly.
		•	Screen Jitter may occur when frame rate is converted from 50Hz to 60Hz for		P55
			720P/1080i/1080p HDMI (High Definition Multimedia Interface) Output.
		•	Please refer to the user’s manual of your TV.

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