Aastra Telecom 6753i R manual Auto-Discovery Troubleshooting

Troubleshooting Solutions

Why can't I record my voice prompts using the text-to-speech (TTS) pro- gram that I've chosen in Windows?

Response Point automatically uses Microsoft Anna to record your sound files. If this text-to-speech program is not available, Response Point chooses another Microsoft TTS program that comes with your operating system, regardless of which TTS program you've manually specified in Windows.

What should I do if I'm having trouble voice dialing a personal contact?

If you've repeatedly tried to voice dial a particular personal contact, and each time the Automated Receptionist says "invalid location," use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again.

What should I do if I see this message in the event log?

"The Microsoft Response Point Dialog Manager encountered an error while loading device registration information. Some devices may not work correctly until they re- register. Most devices will re-register periodically without any action from the administrator.”

If this message does not eventually disappear from the event log, the phone may not have been properly connected to the base unit. Using Administrator, remove the phone from the phone system, re-add the phone, and then check the event log again to see if the message is gone.

Why can't I record sound files with my phone using Administrator?

If you are unable to record sound files with your phone using Administrator, your firewall might be configured to block communication with this program. Make sure that you have set up an exception that allows the Administrator program to communicate through your firewall.

Why do the Assistant and Administrator programs display a different number of contacts for the same user?

Response Point may list a different number of contacts for the same user on the Contacts tab (in Assistant) and in the Storage Space Details dialog box (in Administrator), if the Assistant program encountered an error when the user originally uploaded the contacts. As a result, the defective links to these contacts may consume a large amount of storage space on the base unit. You will not be able to edit or remove the contacts using Assistant. To reclaim the lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings associated with this user will be lost.

Auto-Discovery Troubleshooting

Why did I lose connection to the AastraLink RP 500 Base Unit?

If Administrator was connected to the base unit, and then the connection was lost, the problem may be one of the following:

•The computer running Administrator and the base unit are no longer connected to the network.

•The network is down, or communication is somehow being blocked. Try restarting the network.

70 AastraLink RP System Administrator Guide