To specify a Receptionist Plan using Administrator, do the following.
1.Click the Call Routing button.
2.In the Tasks pane, click Choose How to Answer Calls.
3.Click the Receptionist Plan, and then select the person who will receive incoming calls.
4.Click OK.
Note: You can customize this plan by specifying call forwarding for the user you've specified as receptionist. For instance, you can edit the user properties of the receptionist so that calls are forwarded to another employee, or to the Automated Receptionist when that person can't answer the phone.
Using an Operator
An operator differs from a receptionist, and is only sent calls when a caller wants to speak to a person instead of the automated voice, or the Automated Receptionist doesn’t recognize what a caller is saying.
To specify an operator using Administrator, do the following.
1.Click the Call Routing button.
2.In the Tasks pane, click Choose How to Answer Calls.
3.Click Automated Receptionist Plan.
4. Click Assign an operator, and select the person who will perform this role.
Advanced Administrator Options
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